Business Details
29 Years
experience
Emergency
services
Your Trusted Emergency 911 Systems Partner
AK Associates has been a leader in emergency 911 telecommunications and recording systems for over 25 years. Our company combines technology, creativity, and quality service to deliver tailored solutions for public safety agencies. We specialize in installation, maintenance, project management, and professional services, including call handling equipment, mapping, call recording, and cybersecurity solutions. With a proven track record of innovation, we engineered the first successful Wireless Phase II deployment and pioneered VoIP 911 solutions that set industry standards. Our team works closely with leading manufacturers to ensure clients receive cutting-edge products and unmatched support.We pride ourselves on understanding unique client needs and providing cost-effective, customized solutions. Our maintenance plans include proactive system monitoring to prevent issues before they arise. Clients across eight states rely on us for emergency communications systems, from legacy infrastructure to next-generation technology. Our commitment to excellence has earned recognition as the premier PSAP service provider in the U.S. We measure success by exceeding customer expectations and ensuring reliable 911 operations when it matters most.
Services
911 System Installation
Maintenance
Project Management
GIS Services
Call Recording
Cybersecurity Solutions
Training
Engineering
Selective Routing
Statistical Reporting
Details
- Year established: 1997
Highlights and features
- 25+ years engineering industry-first 911 solutions
- Manufacturer-certified technicians for all major equipment
- Proactive maintenance preventing 911 system failures
- Customized solutions for PSAPs of all sizes
- 24/7 support with rapid response times nationwide
What people say
Quick and professional
Exceeded expectations
Steadfast and reliable
Go above and beyond
View them as family
Services
911 System Installation
AK Associates provides full-scale 911 system installations with manufacturer-certified technicians. We handle projects from small two-position PSAPs to large multi-PSAP deployments. Our team ensures proper installation of call handling equipment, selective routers, and next-generation components while maintaining compliance with industry standards.
Maintenance
Our proactive maintenance plans include system monitoring and preventative care to identify issues before they impact operations. We offer multiple service levels with options for weekly on-site visits, remote diagnostics, and emergency response to ensure continuous 911 system functionality across all jurisdictions.
Project Management
We coordinate complex 911 projects involving manufacturer partnerships, LEC communications, and staff training schedules. Our project management covers wireless phase II deployments, VoIP integration, and regional network implementations to ensure timely, budget-conscious delivery of emergency communication solutions.
GIS Services
AK Associates offers GIS data development and maintenance for accurate emergency response mapping. We provide updates for new roads, intersections, and developments to enable proactive public safety planning and real-time location tracking during emergencies.
Training
We deliver customized training programs for 911 call handling equipment, including new system implementations and feature updates. Our on-site training ensures call takers and administrators maintain proficiency with evolving technologies and operational protocols.
Questions
What emergency communication systems do you install?
We install complete 911 call handling systems including selective routers, ACDs, recording equipment, and next-generation IP-based solutions for PSAPs of all sizes.
How quickly do you respond to system failures?
Our 24/7 support team provides immediate remote diagnostics and dispatches technicians for on-site repairs within hours, with priority response for critical 911 operations.
Do you offer maintenance plans for existing systems?
Yes, we offer tiered maintenance plans with proactive monitoring, quarterly system checks, and emergency repair services to ensure continuous system reliability.
Can you handle multi-state 911 network projects?
We specialize in regional network implementations across state lines, having engineered some of the first IP-based multi-jurisdictional 911 systems in the country.
How do you support system upgrades?
Our engineers develop customized migration paths from legacy systems to NG911, including phased implementations that maintain operational continuity during transitions.
