Business Details
23 Years
experience
Expert IT Solutions for Government and Commercial Clients
Positioning Systems Research (PSR) has been delivering specialized IT solutions since 2003. Our expertise centers on BMC Remedy Action Request System, RFID, GPS, and IT Service Management platforms, serving government agencies including the U.S. Department of Homeland Security, Army, Navy, Marines, Coast Guard, and defense contractors. With over two decades of combined experience in IT programming and support, we specialize in designing, developing, testing, and rolling out ITSM systems for help desk ticketing and asset management. Our team has maintained the Anti-Terrorism/Force Protection Project Management System since 2007, demonstrating deep technical proficiency in Remedy architecture. We combine integrity and flexibility to adapt to client needs while maintaining system integrity across multiple contractors.Our capabilities include requirements gathering, system configuration, quality assurance, and rollout strategy development. We have implemented ITSM 7.6 solutions across Southwest Asia operations, earning recognition for technical expertise and customized problem-solving. Our Java API integrations demonstrate innovative approaches to cross-platform data sharing while preserving system security. We maintain active collaborations with defense organizations through the 335th Signal Command and other military units, delivering robust IT management systems that meet complex operational requirements.
Services
ITSM Implementation
RFID Asset Tracking
BMC Software Development
Remedy System Integration
Defense IT Solutions
Java API Programming
Asset Management Systems
Help Desk Ticketing
Details
- Year established: 2003
Highlights and features
- We have 20+ years of experience with BMC Remedy Action Request System
- Our team specializes in military ITSM implementation across global operations
- We provide customized Java API integrations for secure cross-platform data sharing
- Our experts maintain the Anti-Terrorism/Force Protection Project Management System
- We offer proven expertise in RFID asset tracking with BMC ITSM integration
What people say
Outstanding level
Professionalism and expertise
Robust IT management system
Customized needs handled
Complete product delivered
Services
ITSM Implementation
We specialize in implementing BMC Remedy IT Service Management systems for government and defense clients. Our team handles complete lifecycle management from requirements gathering to final rollout. We have successfully deployed ITSM 7.6 solutions across Southwest Asia operations, improving IT management capabilities for military units.
RFID Asset Tracking
Our RFID-based asset tracking solutions integrate with BMC ITSM Asset Management. We provide real-time monitoring and inventory control systems for defense and commercial applications. This includes hardware selection, system configuration, and integration with existing IT infrastructure.
Remedy System Integration
We develop custom integrations for BMC Remedy systems using Java APIs and other methods. Our solutions enable secure data sharing between Remedy and external systems while maintaining database integrity. This includes document extraction workflows and cross-platform data synchronization.
People
Mr. Ferrari
Lead Implementer
Lead ITSM implementation specialist with expertise in BMC Remedy systems. Recognized for exceptional work in deploying ITSM 7.6.04 solutions across Southwest Asia operations. Demonstrated ability to handle complex customization requirements.
Steve
Senior Developer
Senior software developer with proven track record in military ITSM deployments. Recognized for technical expertise in implementing robust IT management systems at the 335th Signal Command. Specializes in system architecture and workflow optimization.
CPT Charles Bondurant
Project Manager
Military project manager who collaborated with PSR on ITSM implementations. Commended team members for going beyond contractual requirements to deliver complete solutions. Instrumental in evaluating system performance across operational environments.
Questions
What ITSM platforms do you specialize in?
We specialize in BMC Remedy Action Request System, with extensive experience in ITSM 7.6 implementations for government and defense clients.
Do you work with military organizations?
Yes, we provide IT solutions to U.S. Army, Navy, Marines, Coast Guard, and defense contractors through the 335th Signal Command.
What asset tracking solutions do you offer?
We implement RFID-based tracking systems integrated with BMC ITSM Asset Management for real-time inventory control and monitoring.
How do you handle system integrations?
We use Java APIs and other methods to securely integrate Remedy systems with external applications while maintaining data integrity.
What is your experience with defense projects?
We've maintained the Anti-Terrorism/Force Protection Project Management System since 2007 and support military IT operations in Southwest Asia.
