Your best managers know what decisions to make to improve efficiency and agent engagement. But people can't process all of your contact center data fast enough. Intradiem works in real time to process massive volumes of data and take immediate action - based on rules you define. Intelligent Automation solutions technology for your call center workforce improves the bottom line.
Intradiem identifies time for development and seamlessly guides agents through their shift. They haven't made the commute. For many, they have more time to help with distance learning and spend time with their kids. For the business - a huge win for cost savings. We delivered 20% more training sessions last week than we had delivered prior to moving agents to a remote workforce with workforce automation.
Intradiem identifies time for development and seamlessly guides agents through their shift. They haven't made the commute. For many, they have more time to help with distance learning and spend time with their kids. For the business - a huge win for cost savings. We delivered 20% more training sessions last week than we had delivered prior to moving agents to a remote workforce with workforce automation.
Services
About Us
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These solutions unlock the value of your center data to maximize productivity, engagement, and the customer experience. Our patented AI-powered technology processes the massive amounts of data generated by your center and back office - in real time - and takes immediate action to support staff working in the center or remotely - every minute of every day.
Leadership
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Meet our senior leaders. These innovators are bound by a revolutionary spirit, and they're passionate about making a positive, lasting difference on how to better serve customers. Matt is Chairman and CEO of Intradiem. He founded the company in 1995 with a vision of reinventing customer service through automation and artificial intelligence.
Partners
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Intradiem's partner program extends workforce automation capabilities to more companies needing to reduce the cost of contact center operations. The program includes partners in the technology, Independent Software Vendor (ISV) market, and systems integrators. We partner with technology and ISV providers to extend workforce automation's real-time capabilities to your customers.
Solutions
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Process and leverage millions of real time data points to boost operating efficiency, agent engagement, and customer experiences. ACD and WFM systems produce reams of time-sensitive data. Only Intelligent Automation can process that data in real time and leverage it to drive productivity, agent engagement, and customer satisfaction.
Workforce Automation for Contact Center Teams
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Workforce Automation processes time-sensitive call center data in real time and takes immediate, automated actions triggered by actual center conditions based on business rules you define. Integrates with ACD and WFM Systems to Support In-Center and Remote Customer Service Teams. Workforce Automation aggregates idle time across the agent population and delivers training directly to agents' desktops when service level demands can accommodate it.
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