Business Details
Your Trusted East Hanover Auto Dealership
At Nielsen Dodge Chrysler Jeep Ram, we prioritize delivering exceptional customer experiences through innovative technology and streamlined processes. Our team of dedicated professionals ensures a seamless automotive purchasing journey, offering transparent pricing and digital transaction capabilities. Recognized with the Customer First Award for Excellence, we maintain rigorous standards in customer treatment, employee engagement, and facility management. Our comprehensive services include new and used vehicle sales, financing solutions through 80+ lenders, and convenient online trade appraisals backed by Kelley Blue Book.We provide flexible service options including contactless nighttime drop-off and pickup, supported by a state-of-the-art service department. Our commitment to customer satisfaction extends to 24/7 live advisor support for pricing inquiries and a user-friendly digital platform called Your Key. Located in East Hanover, NJ, we serve communities including Livingston, Summit, West Orange, Randolph, and Morristown with personalized automotive solutions.
Services
New Vehicle Sales
Used Vehicle Sales
Service Department
Parts Department
Vehicle Financing
Highlights and features
- We offer award-winning customer service recognized by the Customer First Award for Excellence
- Our transparent pricing ensures no hidden fees on new and used vehicle purchases
- We provide 24/7 live advisor support for online pricing inquiries
- Our finance team works with over 80 lenders to secure vehicle financing approvals
- We offer contactless service appointments with nighttime drop-off and pickup options
Associations and certifications
- Customer First Award for Excellence
What people say
Award-winning customer service
Transparent pricing
Convenient online process
Knowledgeable staff
Contactless service options
Services
New Vehicle Sales
We offer comprehensive new vehicle sales for Chrysler, Dodge, Jeep, and Ram brands with transparent pricing. Our digital platform enables complete online transactions from home. Customers can explore payments, check rebates, apply for financing, and schedule test drives through our Your Key technology suite.
Used Vehicle Sales
Our certified pre-owned inventory provides quality savings with various brands and models. We offer honest trade-in transactions with online appraisals backed by Kelley Blue Book. Vehicles are available across price ranges based on year, mileage, and condition.
Service Department
Our state-of-the-art service department handles all maintenance and repair needs. We provide contactless nighttime drop-off and pickup options with secure key dropboxes. The team offers express lane oil changes, body shop services, and free recall checks.
Vehicle Financing
Our finance team works with over 80 lenders to secure vehicle financing approvals. We offer lease and car loan options tailored to individual needs. The Nielsen Automotive Group's lender relationships help customers obtain financing for new or pre-owned vehicles.
Parts Department
Our parts center provides genuine Mopar parts and accessories with special offers. Customers can purchase parts online through our catalog system. The department operates with extended weekday hours and Saturday morning availability for convenience.
Questions
What brands do you sell at Nielsen Dodge Chrysler Jeep Ram?
We offer new and used vehicles from Chrysler, Dodge, Jeep, and Ram brands with extensive inventory options.
Can I complete a vehicle purchase online?
Yes, our Your Key digital platform allows complete online transactions including financing applications and test drive scheduling.
Do you offer vehicle financing options?
We work with over 80 lenders to provide lease and car loan options for new and pre-owned vehicles.
What service hours are available?
Service department operates Monday-Friday 7:30 AM-7:00 PM and Saturday 8:00 AM-4:00 PM with contactless options.
How can I get directions to your dealership?
Visit our website for interactive directions from East Hanover, Livingston, Summit, West Orange, Randolph, and Morristown areas.
Do you accept trade-in vehicles?
Yes, we offer transparent trade-in transactions with online appraisals backed by Kelley Blue Book valuation.
Reviews (6)
Mike Hunter
Dec 30, 2021
Report
I had an great buying experience! Joe Alfano stayed in touch throughout the entire process and made the day of purchase super easy.
Anita Cowles
Dec 30, 2021
Report
I had an excellent car buying experience at this dealership. From the salesperson to the financial office everything was explained clearly and all questions were answered. I'd definitely return for my next purchase.
Tony Tedesco
Dec 22, 2021
Report
My Salesman Joe A was awesomeHe made the process painless and easy. Delivered the exact car Ive been looking for which was extremely difficult with the whole supply chain issue. The finance made finalizing the deal and signing was a breeze.
Nielsen was by far the best dealership Ive ever bought a car from. Nielsen should be proud of the staff. Thanks
Tony T
Nielsen was by far the best dealership Ive ever bought a car from. Nielsen should be proud of the staff. Thanks
Tony T
Raymond Holmes
Dec 20, 2021
Report
They were great! Just purchased a new 2021 Sahara. The salesman David Goettlich was both honest and efficient in 3 hours it was all done and completed
The whole process was Painless! I got lucky though, very limited stock with the chip shortage. When I was there 2 other people wanted the same vehicle. With Jeeps there really is no negotiating, there is a little wiggle room occasionally but they are in such demand they know the next guy will come in and pay whatever. This was priced honestly and appropriately, no games!
The whole process was Painless! I got lucky though, very limited stock with the chip shortage. When I was there 2 other people wanted the same vehicle. With Jeeps there really is no negotiating, there is a little wiggle room occasionally but they are in such demand they know the next guy will come in and pay whatever. This was priced honestly and appropriately, no games!
Ashley Sotomayor Alvarez
Nov 21, 2021
Report
I recently purchased a new Ram. I have purchased and leased 7 cars before this one and this has been the best experience I have ever had with the financial department. Very trust worthy. Dean was excellent and Marc was on the ball to make it happen. They were true to their words on the numbers and I am very grateful for their service.
Katrina Anderson
Oct 04, 2021
Report
In all the years I have either financed or leased a vehicle I have never experienced the level of professionalism and politeness than at Nielsen. Tom & Eli were great & very personable. I was treated kind & gracious. I was asked what I was looking to get into and they exceeded every expectation. I have never left any dealership with a feeling of gratitude and overall happiness than I did with Nielsen. If I could write an infinite number of thank yous Tom K youre the best!! & Eli thank you for taking care of me. Both of you deserve all the praise. Thank you! One happy customer
