Business Details
Your Trusted Insurance Partner in Baltimore, MD
Kirby Insurance Agency has been dedicated to providing personalized insurance solutions since our founding. We specialize in tailoring coverage to meet the unique needs of individuals and families across Maryland, Pennsylvania, Virginia, and surrounding regions. Our team of experienced professionals takes a proactive approach to risk management, working closely with clients to anticipate challenges and develop comprehensive strategies for protection. With decades of combined industry expertise, we prioritize clear communication, transparent service, and ongoing support to ensure our clients maintain optimal coverage throughout life's changing circumstances.Our commitment to exceptional customer service is reflected in our long-standing relationships with policyholders, many of whom have trusted us for generations. We offer 24/7 access to policy management tools while maintaining a personal touch through direct communication channels for immediate assistance.
Services
Auto Insurance
Home Insurance
Renters Insurance
RV Insurance
Flood Insurance
Umbrella Insurance
Highlights and features
- We offer personalized insurance strategies tailored to individual needs
- Our team provides proactive risk management guidance
- We maintain direct communication channels for immediate assistance
- We offer 24/7 access to policy management tools
- Our advisors have decades of combined industry expertise
What people say
Prompt responses
Personalized service
Knowledgeable team
Great customer service
Always available
Services
Auto Insurance
Auto insurance protects against financial loss from accidents, theft, or damage to vehicles. Our policies include liability coverage, collision protection, and comprehensive plans tailored to individual driving needs. We help clients select appropriate limits and deductibles while seeking competitive rates across multiple carriers.
Home Insurance
Home insurance covers damage to residences and personal belongings from events like fires, storms, or vandalism. We offer standard policies for homeowners, specialized coverage for unique properties, and additional endorsements for high-value items. Our agents help clients understand replacement costs and policy limitations.
Renters Insurance
Renters insurance protects personal belongings in leased properties against theft, fire, and certain disasters. We provide policies covering replacement costs, liability protection, and temporary living expenses. Our advisors help tenants understand coverage limits and exclusions specific to rental agreements.
Flood Insurance
Flood insurance covers property damage from flooding events not included in standard policies. We offer NFIP-backed plans and private market options for homeowners and businesses in high-risk areas. Our specialists help clients assess flood zone requirements and select appropriate coverage levels.
Umbrella Insurance
Umbrella insurance provides additional liability protection beyond standard policy limits. We help clients evaluate risk exposure and select appropriate coverage amounts to protect assets from major claims. This supplemental coverage applies across multiple policy types for comprehensive protection.
People
Jim Kirby
President
Jim Kirby leads the agency with decades of insurance experience, focusing on strategic growth and client satisfaction. He maintains active involvement in policy development and community engagement initiatives.
Robin Powell
Customer Service Manager
Robin Powell oversees client relations with 15+ years in insurance services. She specializes in policy administration and ensures efficient resolution of client inquiries and service requests.
Tim Jordan
Customer Care Representative
Tim Jordan assists clients with policy modifications and claims processing. He has served the agency for over a decade, building long-term relationships through personalized support and problem-solving.
Frank Bielski Jr.
Licensed Agent/IT
Frank Bielski combines insurance expertise with technical proficiency to enhance digital services. He has served clients for 20+ years, specializing in policy optimization and technology integration for improved client experience.
Timothy Lipinski
Licensed Agent
Timothy Lipinski provides personalized insurance solutions with a focus on long-term client relationships. He has earned recognition for exceptional service through consistent, tailored policy recommendations and proactive client outreach.
Questions
How do I get an insurance quote?
Click 'Get a Quote' on our website for auto and home insurance. For other coverage types, contact our office directly for personalized assistance.
What insurance services do you offer?
We provide auto, home, renters, RV, flood, and umbrella insurance policies tailored to individual and family needs across multiple states.
How do I file a claim?
Start a claim through our customer portal or contact our office directly. Our team will guide you through documentation requirements and processing timelines.
Can I manage my policy online?
Yes, our customer portal allows 24/7 access for policy reviews, payments, certificate requests, and ID card generation with real-time support available.
Do you serve areas outside Maryland?
We provide insurance solutions in MD, PA, VA, DC, DE, WV, and NC with experienced agents familiar with regional coverage requirements.
How are claims handled during emergencies?
Our team prioritizes urgent claims with expedited processing. Contact our office directly for immediate assistance with time-sensitive situations.
Reviews (3)
Matt C.
Aug 14, 2016
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I'm involved in a multi car accident that wasn't my fault after having these guys for insurance for over 15 years and they double my rate?!?! F* you guys. I'm changing companies. Buyer beware.
Brian C.
Jan 13, 2016
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Couldn't have been a more painless process! Tim was extremely helpful. I called him up, he took down some info, then called me back. After about 2 quick phone calls, I had insurance! And it was a better rate than what I received at my old insurance company (Ameriprise), which had fantastic rates. Plus, I also get renter's insurance thrown in for free--actually, Tim found that I could get a better rate if I got a package deal...which was fine with me since it was all cheaper than Ameriprise!
Alex M.
Jun 28, 2014
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Alan Lee was enthusiastic and helped me do everything over the phone and email. The insurance I was buying was new for me, but he answered all my questions. Solid customer service.
