The Account Experience software automatically captures and distributes feedback from your accounts including non-survey data to front-line managers in real time to help them reduce churn, drive up-sells and close new business with promoter-based referrals. B2B companies have been running B2C experience playbooks for far too long.
Account Experience is the giant leap forward B2B companies have been waiting for- so leave the old way of spreadsheets, data silos, and long surveys behind and join us in benchmark shattering growth with Account Experience! Do you have a churn problem? Say no more-the Account Experience software shows you how to keep your customers for longer and grow them faster.
Account Experience is the giant leap forward B2B companies have been waiting for- so leave the old way of spreadsheets, data silos, and long surveys behind and join us in benchmark shattering growth with Account Experience! Do you have a churn problem? Say no more-the Account Experience software shows you how to keep your customers for longer and grow them faster.
Services
Solutions
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Three solutions, any industry. Whether you're looking to monetize your Account ExperienceTM and CX program, engage with your employees, or strategize a rollout, CustomerGauge services and technologies can be scaled to fix any problem. Don't sacrifice high-value accounts on single-minded CX software.
Account Experience
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Take the B2B CX Assessment. Interested in seeing how your B2B Customer Experience program stacks up against the competition? Take the B2B CX Assessment now to find out. With our best-in-breed Monetized Net Promoter technology and powerful reporting suite, you can automate survey delivery, route powerful insights, prioritize follow-up and monetize your account base.
Employee Experience
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Employee churn is bad for business, and considering that only 27% of your employees are considered "highly engaged", you're in danger of losing them. Enter CustomerGauge's Employee Experience solution and Employee Net Promoter System-the most sophisticated eNPS and EX software on the market. Traditional employee surveys are long and cumbersome, conducted once a year, and offer no further analysis capabilities to dig into the data.
Professional Services
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Take the B2B CX Assessment. Interested in seeing how your B2B Customer Experience program stacks up against the competition? Take the B2B CX Assessment now to find out. You and the competition are at a crossroads. By nature, companies once built their roadmaps around product-centricity - putting time and resources into newer, better and cheaper products and services.
CustomerGauge Academy
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The certification offers a foundation in the Net Promoter framework and Account Experience program operation. With 6 jam-packed courses, learners will walk through everything from customer loyalty economics, survey methodology, driver analysis, target-setting and more. Discover the building blocks of customer loyalty, the people behind the NPS movement, and an introduction to the Net Promoter framework.
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