Business Details
Emergency
services
Your Trusted IT Partner in Minnesota
Big Mack Tech was founded on the principle that technology should simplify business operations, not complicate them. Starting as a grassroots effort to help friends and family, we have grown into a trusted IT partner for small and mid-sized businesses, nonprofits, and professional service firms across Minnesota. Our approach combines decades of technical expertise with a commitment to plain-English communication, ensuring clients understand solutions without navigating jargon. We prioritize proactive support, custom-fit systems, and local responsiveness, treating every client as a valued partner.Our team, led by founder Mike with over 20 years of experience, delivers 24/7 monitoring, cybersecurity, cloud services, and strategic IT consulting. Recognized for our reliability and personalized service, we focus on preventing issues before they disrupt operations. Whether streamlining cloud tools for a growing startup or rebuilding systems after a server crash, our goal remains unchanged: to make technology work seamlessly for businesses that need dependable, human-centered support.
Services
Managed IT Services
Cloud Services
Cybersecurity
IT Consulting
Data Backup
Network Support
Remote Access Setup
Hardware Upgrades
Security Audits
Disaster Recovery
Highlights and features
- We offer 24/7 proactive IT monitoring and support.
- Our team provides plain-English explanations, no technical jargon.
- Local Minnesota-based experts with hands-on experience since 2005.
- Custom-fit solutions tailored to your business size and needs.
- Proven track record resolving complex tech issues for nonprofits and clinics.
What people say
Quick problem resolution
Plain-English explanations
Proactive system monitoring
Local and responsive
Custom-fit solutions
Services
Managed IT Services
Our Managed IT Services act as your dedicated technology department, providing 24/7 system monitoring, help desk support, and proactive maintenance. We handle updates, security patches, and troubleshooting to prevent downtime. Businesses gain access to expert support without hiring in-house staff, ensuring technology aligns with growth objectives while maintaining security and efficiency.
Cloud Services
We implement secure cloud platforms for file storage, collaboration, and business continuity. Services include Microsoft 365 and Google Workspace setup, daily backups, disaster recovery, and remote access solutions. Our cloud migrations ensure seamless transitions with data integrity maintained, allowing teams to work flexibly across devices while protecting against data loss.
Cybersecurity
Our cybersecurity services protect against ransomware, phishing, and data breaches through firewall management, antivirus deployment, and security audits. We implement DNS filtering, access controls, and employee training to strengthen defenses. Compliance support for HIPAA ensures healthcare providers and nonprofits meet regulatory requirements while safeguarding sensitive information.
IT Consulting
We provide strategic guidance for technology upgrades, network design, and growth planning. Services include equipment purchasing advice, remote work strategies, and vendor management. Our consulting helps businesses avoid costly mistakes by aligning IT investments with operational needs and future scalability requirements.
Data Backup
Our backup solutions include automated daily backups, ransomware protection, and recovery planning using Veeam and Kroll Ontrack partnerships. We ensure critical data remains accessible during hardware failures or cyberattacks. Custom recovery strategies minimize downtime, with secure evaluation before any repair work begins.
People
Mike
Founder
Mike has provided IT solutions since the dial-up era, transitioning from helping neighbors to running Big Mack Tech full-time. He maintains hands-on involvement, answering calls and resolving complex tech issues while prioritizing client relationships.
Nathan
System Administrator
Nathan specializes in Google Workspace, Microsoft 365, and network management with experience in educational IT infrastructure. He supports hardware/software needs and server maintenance for Minnesota-based clients.
Questions
What IT services do you offer for small businesses?
We provide managed IT, cloud services, cybersecurity, data backup, network support, and strategic consulting tailored to small businesses.
Do you support nonprofits and clinics?
Yes, we specialize in HIPAA-compliant IT solutions for nonprofits, clinics, and professional service firms across Minnesota.
Are you available for emergency tech issues?
Yes, we offer 24/7 emergency response and remote troubleshooting for urgent technology failures.
How do you handle cloud migrations?
We securely migrate data to Microsoft 365, Google Workspace, and cloud storage platforms with minimal downtime.
What areas do you serve?
We primarily serve Anoka, Isanti, Twin Cities Metro, and surrounding Minnesota areas with on-site and remote support.
Can you help with cybersecurity compliance?
Yes, we provide security audits, firewall management, and compliance support for HIPAA and other regulatory standards.
