Business Details
Healthcare Management Software Solutions
Direct Care Innovations (DCI) is a healthcare technology company dedicated to transforming administrative processes for providers and government agencies in Medicaid, Medicare, Private Insurance, and Managed Care Markets. Our integrated business management platform streamlines operations through modules like Real-Time Authorization Management, Electronic Visit Verification (EVV), and Scheduling, enabling clients to focus on delivering quality care. With over 80% of our team coming from the provider or fiscal intermediary side of the industry, we combine deep domain expertise with configurable solutions to address the unique challenges of direct care administration.Our software reduces overtime, maximizes billing accuracy, and enhances communication across stakeholders while maintaining full compliance with federal regulations like the Cures Act. Backed by 24/7 customer support and full EDI capabilities, DCI empowers organizations to achieve operational efficiency and sustainability in the evolving healthcare landscape.
Services
Business Management Software
Electronic Visit Verification
Real-Time Authorization Management
Training Compliance Tracking
Employee Time Tracking
Billing Claims Management
Scheduling Shift Trading
Care Management Software
Vendor Payment Systems
Transportation Mileage Tracking
Highlights and features
- We offer an all-in-one business management platform with one invoice and system.
- Our modules integrate seamlessly for efficient operations.
- 24/7 customer support via help desk, phone, and email.
- Configurable solutions tailored to caregiving industry challenges.
- Real-time alerts for authorizations, compliance, and attendance issues.
What people say
Best in this field
Increased efficiency
Excellent reporting features
Reduced overtime costs
Exceptional customer service
Services
Business Management Software
Our unified healthcare management system integrates authorization, scheduling, billing, and compliance modules. Designed for Medicaid, Medicare, and Managed Care providers, it streamlines operations through real-time data tracking and automated workflows. The platform reduces administrative overhead while ensuring compliance with federal regulations like the Cures Act.
Electronic Visit Verification
DCI's EVV toolkit captures visit data through facial recognition, client e-signatures, and telephony. This HIPAA-compliant system ensures accurate service documentation while meeting federal mandates. The solution integrates with payroll and billing systems to prevent fraud and improve caregiver accountability.
Real-Time Authorization Management
Monitor Medicaid and Medicare authorizations in real time with declining balance tracking. This module prevents service overutilization while maximizing billing accuracy. Alerts notify staff of potential compliance issues before they escalate, ensuring optimal resource allocation across hourly and site-based services.
Scheduling and Shift Trading
Optimize caregiver assignments with automated scheduling that considers authorization limits and staff availability. The system supports HCBS, residential, and day programs while enabling shift trading through a mobile portal. Real-time ratio management ensures compliance with staffing requirements.
Training and Compliance Tracking
Ensure 100% compliance with online training modules and proactive alerts. The system tracks certification status and sends reminders for expiring credentials. Robust reporting features demonstrate adherence to quality care standards while reducing administrative burdens.
People
Josh Auer
Healthcare technology leader with extensive experience in direct care administration solutions.
Jake Schmidt
Industry expert focused on streamlining Medicaid and Medicare compliance processes.
Patrick Nordqvist
Specialist in electronic visit verification systems and caregiver management solutions.
Questions
How long does implementation take?
We can get you live with DCI in under 90 days through our streamlined process.
Can I use individual modules?
Our core system is sold as one, but you can choose which components to implement.
Do you support EDI transactions?
Yes, we create and send 837s and receive 835s with full EDI capabilities.
What scheduling features are available?
Our system handles HCBS, residential, day programs, and shift trading with real-time ratio management.
How does training compliance work?
Our proprietary LMS tracks certifications and sends alerts for expiring credentials.
Do you integrate with payroll systems?
We provide electronic integrations with major payroll systems and offer automation capabilities.
Videos
Reviews (3)
Amy Haptonstall
Dec 27, 2021
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Worst app ever
Worst app I've worked with. I use better apps for my radio hobby logging system that were designed in people's basements just for fun. I'd think for federally required timesheet logging improvements can be made. So much missing from the app to make it decent. Can't enter miles
Can't check remaining hours without clocking in. Doesn't separate pay periods
Has time in decimal on one page but hour/min in another, adding more headache just figuring available time
Kicks you off while clocked in, making it hard to clock out in time, which leads to
Rejected time due to no grace minutes
Worst app I've worked with. I use better apps for my radio hobby logging system that were designed in people's basements just for fun. I'd think for federally required timesheet logging improvements can be made. So much missing from the app to make it decent. Can't enter miles
Can't check remaining hours without clocking in. Doesn't separate pay periods
Has time in decimal on one page but hour/min in another, adding more headache just figuring available time
Kicks you off while clocked in, making it hard to clock out in time, which leads to
Rejected time due to no grace minutes
Corey Balcerzak
Aug 06, 2020
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We recently made the switch to Direct Care Innovations in order to bring our company up to the date with the EVV standards set by the Federal Cures Act. Their team does a great job making their system fit your company and it has been a pleasure working with all of them.
Marisa B.
Aug 18, 2018
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DCI is simple & easy to use. The dashboard is easy on the eyes. It helps keep your agency compliant. It streamlines a lot of processes saving your agency a ton of time and money. Most of the staff come from the industry so DCI is really geared toward the specific niche of caregiving.
