Business Details
41 Years
experience
Emergency
services
Your Trusted Partner for Order Management Solutions
CoLinear Systems was founded in 1985 with a clear mission to revolutionize mail-order management through innovative software solutions. Our flagship product, RESPONSE, has consistently led the market in high-volume, multi-user order processing and fulfillment across multiple channels. With over four decades of experience, we have built a reputation for delivering robust, scalable, and cost-effective order management systems that adapt to evolving business needs. Our expertise lies in creating solutions that seamlessly integrate with front-end shopping carts, payment processors, shipping systems, and enterprise resource planning tools, ensuring comprehensive operational efficiency. As an industry leader, we prioritize configurability and user-friendliness, enabling businesses to maintain control over their workflows without sacrificing future compatibility.Our commitment to excellence is demonstrated through 24/7 technical support, extensive documentation, and a collaborative user community that fosters knowledge sharing. We serve businesses ranging from small enterprises to mid-sized companies processing up to 10,000 orders daily, providing tailored solutions that grow with our clients. Our track record of satisfied customers, including testimonials highlighting superior stability, customization, and support, underscores our position as a trusted partner in direct commerce operations. Through continuous innovation and client-centric approaches, we maintain our status as one of the most reliable order management solution providers in the industry.
Services
Order Management Software
Integration Solutions
24/7 Technical Support
Customization Services
User Training
Documentation Library
Payment Processing
Shipping Solutions
Inventory Control
Multi-Channel Fulfillment
Details
- Year established: 1985
Highlights and features
- We offer 40+ years of specialized expertise in order management software development
- Our 24/7 technical support ensures uninterrupted business operations
- We provide seamless integrations with 20+ major payment processors and shipping solutions
- Our version-proof customization maintains compatibility across software updates
- We deliver cost-effective solutions with lower total ownership costs than competitors
Associations and certifications
- Elavon, Inc.
What people say
Excellent support
More stable
Triple the orders
Cost-effective solution
Seamless integrations
Services
Order Management Software
Our RESPONSE software provides comprehensive order management for multi-channel operations. This scalable solution handles phone, mail order, retail, and internet orders with seamless integration across platforms. Designed for high-volume processing, it offers robust inventory control, customer service tools, and management reporting features that adapt to growing business needs.
24/7 Technical Support
We offer round-the-clock technical support through ticketing systems and documentation libraries. Our specialists provide immediate assistance with software implementation, troubleshooting, and optimization. This service includes access to user forums, detailed guides, and direct communication channels with our experienced support team for uninterrupted operations.
Integration Solutions
Our platform integrates with 20+ major payment processors, shipping solutions, and ERP systems. This includes Authorize.net, PayPal, FedEx, and Salesforce Commerce Cloud. These integrations ensure streamlined workflows across e-commerce platforms, fraud detection tools, and marketing systems while maintaining data integrity and operational efficiency.
Customization Services
We provide version-proof customization that maintains compatibility across software updates. Our run-time configuration tools allow non-programmers to modify workflows while preserving core application logic. This approach ensures businesses retain control over their operational rules without compromising future support or system stability.
Multi-Channel Fulfillment
Our solution manages fulfillment across catalog, mail order, internet, and retail channels from a single interface. This unified system tracks inventory, processes returns, and coordinates shipping through integrated solutions like ShipWorks and Endicia. The platform supports businesses handling 10-10,000 daily orders with scalable infrastructure.
People
A. Tannenbaum
President
With extensive experience in direct commerce operations, A. Tannenbaum has successfully implemented RESPONSE software to triple order volume while reducing operational effort through automated workflows.
J. Nygren
Systems Admin
J. Nygren has leveraged RESPONSE's flexibility for over a decade to enhance business growth and customer satisfaction through optimized order processing and inventory management systems.
C. Smith
VP Operations
C. Smith oversees operations utilizing RESPONSE's customizable features to achieve cost savings while maintaining high service standards across multiple e-commerce platforms and fulfillment channels.
K. Teague
Operations Manager
K. Teague manages day-to-day operations using RESPONSE's inventory management and call center tools, benefiting from the platform's stability and extensive user community support.
E. Swadish
President
E. Swadish transitioned his business to RESPONSE, achieving improved system performance and superior vendor support compared to previous order management solutions through strategic implementation.
Questions
What industries use CoLinear's order management software?
Our software serves multi-channel direct commerce businesses including catalog retailers, e-commerce platforms, mail order companies, and omnichannel retailers processing 10-10,000 daily orders.
Does RESPONSE integrate with modern e-commerce platforms?
Yes, we integrate with major platforms including Shopify, Magento, BigCommerce, and Salesforce Commerce Cloud, along with payment processors and shipping solutions.
How does customization work without affecting updates?
Our version-proof customization maintains core logic while allowing workflow modifications through external containers, ensuring compatibility with future software updates and support.
What support options are available after implementation?
We provide 24/7 technical support through ticketing systems, documentation libraries, user forums, and direct communication with our experienced support specialists.
Can small businesses benefit from your enterprise-grade software?
Yes, our scalable solution adapts to businesses of all sizes, offering entry-level affordability with enterprise capabilities that grow with your operations.
How does your pricing compare to competitors?
We offer lower total ownership costs through reduced licensing fees, maintenance expenses, and implementation costs while maintaining superior flexibility and support.
