Business Details
Your Trusted Primary Care Provider in Buffalo, NY
We are a dedicated primary care practice serving families across Western New York. Our team-based approach ensures continuity of care, combining the expertise of board-certified physicians, resident doctors, and advanced practice providers. With three convenient locations offering extended hours, including evenings and Saturdays, we prioritize accessibility for our patients. Affiliated with Sisters of Charity Hospital of Buffalo, we provide comprehensive care for all ages, from infants to adults, emphasizing preventive health and chronic disease management.Our Patient Centered Medical Home model fosters collaboration between patients, primary care teams, and specialists to achieve optimal health outcomes. We utilize modern medical facilities and technology, including a secure patient portal for streamlined communication and record access. Our commitment to community health is reinforced through partnerships with local residency programs, ensuring future medical needs are met with skilled professionals.
Services
Primary Care
Chronic Illness Treatment
Immunizations
Lab Testing
Patient Counseling
Referral Services
Diagnostic Procedures
In-Office Procedures
Educational Services
Highlights and features
- We offer team-based care with board-certified physicians and resident doctors.
- Our practice provides evening hours and Saturday sick clinics for convenience.
- We are affiliated with Sisters of Charity Hospital of Buffalo for in-patient care.
- Our patient portal enables secure access to medical records and communication.
- We emphasize preventive health and chronic disease management for all ages.
Associations and certifications
- Patient Centered Medical Home
What people say
Attentive to my concerns
Comfortable and encouraged
Quick response from portal
Excellent care
Best doctor's office experience
Services
Primary Care
We provide comprehensive primary care for patients of all ages, from infants to adults. Our services include preventive care, chronic disease management, and acute illness treatment. With a focus on long-term patient relationships, we ensure personalized, coordinated care tailored to individual health needs.
Chronic Illness Treatment
Our team specializes in managing chronic conditions like diabetes, hypertension, and asthma. We develop individualized treatment plans combining medication, lifestyle counseling, and regular monitoring. Our goal is to improve quality of life and prevent complications through proactive, patient-centered care.
Immunizations
We offer adult and pediatric immunizations, including annual flu shots and routine vaccines. Our program ensures patients receive timely protection against preventable diseases. We follow CDC guidelines and provide education on vaccine safety and benefits to promote community health.
Lab Testing
In-office lab services include urine testing, rapid strep/influenza tests, and monospot testing. These diagnostics enable quick, accurate assessments for common conditions. Results inform immediate treatment decisions, reducing wait times and improving patient outcomes through timely interventions.
Patient Counseling
We provide personalized counseling on nutrition, mental health, and disease prevention. Our providers guide patients through lifestyle changes, medication adherence, and emotional well-being. This service empowers individuals to take active roles in managing their health and making informed decisions.
People
Andrew Harbison
Attending Physician
Dr. Harbison specializes in family medicine with a focus on preventive care and chronic disease management. He emphasizes patient education and holistic health approaches.
Angelika Snyder
Attending Physician
Dr. Snyder provides comprehensive care for all ages, prioritizing patient-centered communication and evidence-based treatments. She has special interests in women's health and pediatric care.
Ryan Lindenau
Pharmacist
Mr. Lindenau offers medication counseling and management, ensuring safe and effective treatment plans. He collaborates with providers to optimize patient outcomes through personalized pharmaceutical care.
Alyssa Kretschmann
Physician Assistant
PA-C Kretschmann delivers compassionate care with expertise in acute illness treatment and preventive health screenings. She works closely with physicians to ensure coordinated patient management.
Cara Fininzio
Attending Physician
Dr. Fininzio focuses on family-centered care, integrating mental health support with physical wellness. She is committed to community health initiatives and patient education programs.
Questions
What services does Primary Care of Western New York offer?
We provide primary care for all ages, chronic disease management, immunizations, lab testing, counseling, and referral services.
Are new patients accepted?
Yes, we welcome new patients and offer comprehensive initial consultations to establish care.
What are your office hours?
Clinic hours vary by location but include evenings and Saturdays. Call center operates Mon-Fri 8AM-6PM.
Do you accept insurance?
We work with major insurance plans. Contact your provider to confirm coverage with our physicians.
How can I access my medical records?
Use our secure patient portal for 24/7 access to records, test results, and appointment scheduling.
Is there a residency program?
Yes, we partner with Sisters of Charity Hospital for family medicine resident training under board-certified supervision.
Reviews (7)
Bridget Henderson
Jan 13, 2022
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I almost dont know what to say, because Im taken back by how horribly some of the staff and doctors behave at this practice. The wait time when calling is totally unacceptable. This practice is Dr. Felsteads baby. This place could have been great. You guys need to get yourselves together. Youve treated your patients horribly, and fail to recognize that the patient is supposed to be the one in control of their medical care. We dont have time to argue with you.
Jennifer Golonka
Jan 02, 2022
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I've always been treated well and with respect. Sometimes the phone wait can take a while but if you use the patient portal it's quick and efficient. I've been able to get in on the same day I call and have even had the office call me to check in after reading my portal messages. I love this group and feel well cared for.
Mike Jones
Dec 13, 2021
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This primary care provider is by far the worst, I have ever experienced. Huge money grab. You are not treated like a patient. There phone answering service is ridiculous. I was misdiagnosed more than once. Seen my dr one time after being a patient for 2 years. Called to cancel my appointment that was 8 am. Talked to no one. Waited for them to call me back. Never called. I called back 2 times that day . They never returned my call. Got a paper in the mail stating I was dropped as a patient. Do yourself a favor and go somewhere else! Wish I would have. They don't even deserve the 1 star I had to
Jose Figueroa Valentin
Nov 14, 2021
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5 different locations with the same phone number is preposterous. Almost impossible to get a hold of someone in a timely fashion. My wife has been a patient of one of the Doctors at the 30 North Union Rd. Williamsville location and has not had problems with the quality of care. However, the phone system is in dire need of improvement. They expect everyone to sign for the portal for every non urgent inquiries which is not practical us with limited electronic wisdom. Reason why I can only give 1 star.
Jillian Snyder
Nov 13, 2021
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They earned a poor rating for a reason; one of the absolute worst offices in the area. Sure, there are a few good staff sprinkled here and there but at the core, they are mismanaged and a business after your money. They will have you waiting for hours and hours between phone calls on hold and in the patient rooms. Then, they will get the newest, least trained staff to mert with you and incorrectly diagnose you. I highly recommend if you plan on going here, only go for basic things like a flu shot. Everything else leave to professionals that you can trust. They almost convinced me I needed emergency
Sarah N.
Nov 10, 2021
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I agree with others who comment about long wait times when you call. I just waited in the queue for 44 minutes. That is insane! We already pay so much for medical care, now we have to pay with our precious time too? I understand that everywhere is short-staffed right now, but there has to be a better solution. My suggestion: improve communication! Your patients need you! I will also just add that other than horrible phone system, they are nice people with a lot of locations and even extended hours which is convenient for people who work full time.
David Verstreate
Oct 28, 2021
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I have been pleased with the care I have received by Dr. Usen and his staff. The reason for my lower rating is that it is incredibly difficult to reach this practice by phone. I was recently ill and reached out by phone to set up an appointment. I was on hold for 52 minutes which is grossly unacceptable.
