Business Details
26 Years
experience
Emergency
services
Trusted IT Solutions for Charlotte Businesses
Protech Systems An NBS Technology has been delivering professional IT solutions since 2000, specializing in outsourced IT support for small and mid-sized businesses across Charlotte and surrounding areas. Our expertise spans managed IT services, cybersecurity, cloud solutions, and VoIP systems, serving diverse industries including manufacturing, healthcare, and finance. With over 24 years of combined experience, our team partners with clients to implement technology that eliminates operational bottlenecks and drives business growth. We prioritize proactive IT management over reactive fixes, ensuring 99% uptime for managed clients through 24/7 monitoring and rapid response protocols. Our Microsoft-certified engineers have deployed hundreds of server platforms, while our customized security programs address unique organizational risks.By offering unlimited cloud storage, automated backups, and disaster recovery solutions, we help businesses protect critical data and maintain continuity. Our client-centric approach combines technical expertise with clear communication, avoiding industry jargon to ensure complete transparency. As an NBS Technology Company, we maintain rigorous standards in network audits, infrastructure upgrades, and cost-effective IT consulting. Our commitment to excellence is reflected in long-term client relationships and industry partnerships with Dell and Microsoft. We guarantee 100% satisfaction through comprehensive service agreements and continuous improvement of our technical capabilities.
Services
Managed IT Services
Cyber Security
Onsite Support
Cloud Services
IT Consulting
Backup and Disaster Recovery
Voice Over IP
Outsourced IT
Remote Worker Enablement
UCaaS
Details
- Year established: 2000
Highlights and features
- We offer 24/7 managed IT services with 99% uptime guarantees
- Our team has over 24 years of experience in enterprise IT support
- We provide customized security programs with risk mitigation strategies
- Our Microsoft-certified engineers deploy proven server solutions
- We guarantee 100% satisfaction with comprehensive service agreements
Associations and certifications
- Microsoft Partner
- Dell Partner
What people say
Reliable, knowledgeable, and efficient
Amazing team of professionals
Great IT professionals
Prompt responses
Top of the line service
Services
Managed IT Services
Our managed IT services provide continuous monitoring and maintenance of business technology infrastructure. With 24/7 support and 99% uptime guarantees, we handle system updates, security patches, and performance optimization. This proactive approach helps businesses avoid downtime while reducing IT costs through predictable monthly billing.
Cyber Security
Our cybersecurity solutions include risk assessments, threat detection, and customized protection plans. We implement firewalls, endpoint detection, and ransomware protection while developing comprehensive security programs tailored to organizational needs. Regular audits ensure compliance with industry standards and evolving threat landscapes.
Cloud Services
We offer cloud migration, storage, and management services that enhance business scalability and data accessibility. Our solutions include automated backups, multi-tenancy architecture, and seamless device synchronization. These cloud-based systems improve collaboration while maintaining enterprise-grade security and disaster recovery capabilities.
Backup and Disaster Recovery
Our backup solutions combine local and offsite storage with 15-minute incremental backups using virtualization technology. We implement emergency recovery plans, data encryption, and cloud-based file protection to ensure business continuity during system failures or cyberattacks.
Voice Over IP Phone Solutions
We design and install VoIP phone systems that enable mobility and cost-effective communication. Our solutions allow businesses to maintain phone functionality across locations while integrating with existing network infrastructure for improved scalability and feature-rich capabilities.
Questions
What IT services do you offer for small businesses?
We provide managed IT services, cybersecurity, cloud solutions, VoIP phone systems, and disaster recovery planning tailored to small and mid-sized businesses.
Do you provide 24/7 IT support?
Yes, we offer 24/7 monitoring and support with guaranteed 2-hour remote response times for all managed service clients.
How do your cloud services benefit businesses?
Our cloud solutions provide unlimited storage, automated backups, cross-device synchronization, and scalable infrastructure to improve business continuity and collaboration.
What cybersecurity measures do you implement?
We deploy firewalls, endpoint detection, ransomware protection, and customized security programs while conducting regular risk assessments and remediation.
How quickly can you respond to IT emergencies?
We guarantee 2-hour remote support response during business hours and next-business-day onsite visits for critical system failures.
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Reviews (6)
Precision Chiropractic Clt
Jun 24, 2021
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Phan, the founder and CEO of ProTech Systems, is an exceptional human being. He is brilliant, dynamic, has a high level of integrity and is really passionate about what he does. We have had many interactions with Phan and each time we leave knowing that he cares deeply about his work and the people he has the opportunity to serve. We highly recommend Phan and his team!
Stephanie Zunino
Jun 15, 2021
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We were looking for an IT partner that would manage our systems, advise us on our technology needs, and manage IT projects that were putting some stress on internal teams that were shouldering the issues we had in the office. ProTech has been a great partner, walking us through onboarding and making suggestions to bring our systems and security to the next level. Their techs are responsive, professional and personable. I highly recommend ProTech as an IT partner.
Shannon Panek
Feb 21, 2021
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We have been working with Protech Systems for around a year. They have helped us with setting up our systems, building on our current equipment and making recommendations on equipment to get, as well as manage our monthly services. They are quick to respond, always answer the phone, and are incredibly patient with customers that are not tech savvy.
Erica LaBean
Nov 02, 2020
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Love the team at protech! Their teamis always friendly and knowledgeable. They are always there to help us if something goes wrong, and help us find solutions to all our tech issues! If you are looking for friendly, reliable IT, these guys are the way to go!
Michael Mahla
Oct 29, 2020
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Positive:Professionalism,Quality,Responsiveness,Value
Phan and his team are fantastic to work with and I am so glad I have them as my support team! They have also saved me money with switching my VOIP and improved my service level. Couldn't be happier! Highly recommend!!
Phan and his team are fantastic to work with and I am so glad I have them as my support team! They have also saved me money with switching my VOIP and improved my service level. Couldn't be happier! Highly recommend!!
Steve Thozeski
Oct 06, 2020
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The team at ProTech is very helpful and knowledgeable. They helped me figure out why my internet was buffering and recommended new equipment to fix the problem. Wifi works GREAT now! Strong connection with multiple users on it and in all areas of the house. Thanks again, ProTech!
