Business Details
18 Years
experience
Emergency
services
Your Trusted Partner for IT Solutions
iTelCom Inc. has been delivering high-standard IT support and cloud solutions since 2008. Our tailored services ensure global, reliable, and secure IT infrastructure for businesses and individuals. With a focus on customer-centric solutions, we offer 24/7 support, remote maintenance, and hardware replacement within 48 hours. Our expertise spans IT outsourcing, consulting, and cloud technologies like Office365 and VoIP.We prioritize transparency, asset management, and cybersecurity, serving clients across industries with a team of international experts. Our commitment to innovation and client satisfaction has earned us 12 awards and a 99% customer satisfaction rate.
Services
IT Support
Cloud Solutions
IT Outsourcing
Office365 Integration
VoIP Services
Software Development
Hardware Maintenance
Asset Management
Remote Backup
Consulting
Details
- Year established: 2008
Highlights and features
- We offer 24/7 personalized customer support with a 2-120 minute response time.
- Our team provides fast, uncomplicated work processes with integrated ticket systems.
- We guarantee 48-hour hardware replacement for lost or stolen devices.
- Our services include remote maintenance for smartphones and PCs globally.
- We implement custom software and hardware adaptations for cost-effective IT environments.
What people say
Super Service
No roaming fees
48-hour hardware exchange
99.9% reliability
24/7 support
Services
IT Support
Our IT support delivers remote assistance for software, hardware, and network issues. We provide 24/7 troubleshooting, configuration, and maintenance for PCs, Macs, and mobile devices. Clients benefit from rapid response times, global accessibility, and transparent billing, ensuring minimal downtime and seamless operations.
Cloud Solutions
We offer scalable cloud hosting, backup, and recovery services with 99.9% reliability. Our solutions include terminal servers, VoIP systems, and Office365 integration. Clients gain secure, location-independent data access and disaster recovery, supported by AWS infrastructure and daily backups.
IT Outsourcing
Our IT outsourcing packages include hardware leasing, software updates, and asset management. We handle IT infrastructure for businesses, offering 48-hour hardware replacement and 24/7 monitoring. Clients reduce costs while maintaining compliance, security, and operational efficiency.
Office365 Integration
We deploy and manage Microsoft Office365 licenses tailored to business needs. Services include email setup, cloud storage, and Teams integration. Clients access collaborative tools, cybersecurity features, and device management, with flexible licensing and global support.
Consulting
Our consulting services optimize IT environments through process analysis and customized solutions. We advise on cloud migration, cybersecurity, and automation. Clients receive strategic guidance to enhance productivity, reduce costs, and align IT with business goals.
Questions
What services are included in IT outsourcing packages?
Packages include hardware leasing, software updates, asset management, 24/7 monitoring, and 48-hour hardware replacement.
Can I cancel my Office365 subscription early?
Subscriptions require 3-month notice before term end; hardware-related contracts may have different terms.
How secure is the TeamViewer remote connection?
Connections require verified access, are logged for accountability, and comply with data protection standards.
Do you offer support for third-party software?
We mediate support for non-leasing software but exclude direct maintenance for CAD, Adobe, and similar licenses.
What happens to my data after cancellation?
Data remains accessible post-cancellation, but package pricing no longer applies; migration assistance is provided.
Are hardware repairs covered internationally?
Yes, we offer global hardware replacement within 48 hours through our partner network.
