Business Details
24 Years
experience
Emergency
services
Your Trusted IT Support Partner in Miami
Founded in 2002, Telx Computers operates as a trusted IT services provider across Miami, New York, and Los Angeles. Our expertise spans 24/7 network monitoring, cloud solutions, outsourced IT support, and enterprise-level server management. With over two decades of experience, we deliver proactive IT strategies to minimize downtime while maximizing operational efficiency. Our team of certified technicians combines technical proficiency with a client-focused approach, ensuring tailored solutions for businesses of all sizes. Backed by partnerships with leading technology providers, we implement cutting-edge security frameworks and infrastructure optimization.Customer-centricity drives our service model, evidenced by client testimonials highlighting rapid response times and resolution expertise. Continuous investment in training and technology maintains our position as a five-time recipient of Miami's top IT provider recognition. Transparent pricing structures and fixed-cost plans ensure predictable IT expenditures. Our commitment to innovation extends to proprietary monitoring systems that preemptively resolve over 90% of network issues before client awareness.
Services
Cloud IT Support
Outsourced IT
Server Monitoring
Network Security
Emergency Repairs
VoIP Services
Web Development
Data Recovery
Remote Support
IT Consulting
Details
- Year established: 2002
Highlights and features
- 20+ years of IT industry expertise since 2002
- Proactive 24/7 network monitoring prevents system failures
- Fixed-cost service plans with unlimited support
- Certified technicians with Microsoft Gold Partner status
- State-of-the-art server monitoring command center
Associations and certifications
- ISO 9001
What people say
4-hour emergency response
Proactive network monitoring
Certified technicians
Customizable service plans
Enterprise-grade security
Services
Cloud IT Support
24/7 cloud infrastructure management ensuring uninterrupted business operations. Our proprietary monitoring systems track server performance metrics and automatically resolve 92% of issues before client impact. Enterprise-grade security protocols protect data integrity while maintaining compliance with industry regulations.
Outsourced IT
Complete IT department outsourcing with customizable support levels. Includes proactive maintenance, software updates, and dedicated technician response within 3 hours. Scales seamlessly with business growth while maintaining fixed monthly pricing structures.
Server Monitoring
Real-time server health monitoring through a 50-screen command center. Tracks 200+ performance metrics including CPU usage, disk space, and temperature fluctuations. Alerts technicians to anomalies 98% faster than standard monitoring systems.
Network Security
Multi-layered cybersecurity defense utilizing SonicWall firewalls and Webroot threat intelligence. Combines hardware protection, intrusion detection systems, and real-time malware scanning. Maintains 99.9% prevention rate against phishing and ransomware attacks.
Emergency Repairs
Guaranteed onsite technician arrival within 3 hours of service request. Equipped with pre-stocked replacement parts and diagnostic tools for immediate issue resolution. Maintains 4-hour average repair time for critical system failures.
People
Avi Vaknin
CEO
IT industry veteran with 22 years of experience leading enterprise IT transformations. Pioneered Telx's proactive service model that reduces client downtime by 75% annually while maintaining 98% customer retention.
Octavio Vitali
IT Director
15-year IT infrastructure specialist overseeing team of 40+ technicians. Developed proprietary server monitoring algorithms that prevent 92% of potential network outages while maintaining ISO 9001 compliance standards.
Alexei Farinas
Senior Support
Certified Microsoft systems engineer with 10 years of enterprise troubleshooting expertise. Achieves 4.9/5 client satisfaction rating through rapid resolution of complex network security and data migration challenges.
Questions
Do you offer 24/7 emergency IT support?
Yes, our 24/7 help desk provides immediate remote assistance with onsite technicians available within 3 hours for critical issues.
What service level agreements do you provide?
All plans include guaranteed response times, proactive monitoring, and defined uptime commitments backed by service credits for performance shortfalls.
Can services be customized for specific industries?
We tailor solutions for healthcare, finance, legal, and other sectors with specialized compliance requirements and data security protocols.
How quickly do technicians respond to service tickets?
95% of tickets receive initial response within 15 minutes, with critical issues prioritized for immediate attention.
What security certifications do you maintain?
We hold ISO 9001 certification and implement SonicWall firewalls with Webroot's real-time threat detection systems.
Can I schedule a free network assessment?
Yes, contact us at 305-222-7722 or through our website to arrange a complimentary security audit and infrastructure evaluation.
Videos
Reviews (7)
Dushan Knezevich
Jun 14, 2013
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I honestly can not beleive these reviews. We are a Financial Firm in Miami and we are a former client of Telx. We fired them 8 months in to the contract because we were audited and found out that all of the software Telx installed in our office was pirated! Every single one. They charged us for all of it but gave us a stolen software! We are currently in a lawsuit with them about this issue. Please check all other reviews and you will see that ALL of them have only one review posted. And that is Telx review. You make a decision if they are fake or no. Please save your money and reputation. There
Alejandro Servalli
Jan 25, 2013
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Telx does an awesome job over the phone. The Technicians are all very cordial and professional. I love the fact i can call with an issue, have them remotely connect, and watch them take care of the whole problem. I can also walk away and it feels like the comp is fixing itself. :)
Thank you Telx team !
Thank you Telx team !
Douglas Harmueller
Jan 21, 2013
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An Architecture firm in the 21st century requires tremendous support from our computer systems. Telx provides that support in a timely, professional and cost effective way, with services beyond anything we could receive from any other single source provider; telephony, network admin, malware protection, back up, web services and even on site support, as required. They offer a great solution to any level of professional IT services that you may need, in a cost effective way. Having worked as a liaison between outsourced IT and local users in an office for different A/E firms over the years I can
David Aaron
Dec 21, 2012
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Telx Computers has excellent customer service. Their constructive feedback, guidance and advice is extremely helpful. Telx's way of doing business and accommodating needs and practices of their clients separates them from the rest of the other IT consultants in the market.
Guy Bavli
Nov 11, 2012
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We work with Telx now for 3+ years and must say that the piece of mind we have worth every penny! All sites are well maintained and using Telx IT service give us the perfect solution to maintain smooth business operation. Top notch Service, Top notch technical support! Thanks you and looking forward for many more years of service!
Amy Lame
Sep 09, 2012
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The IT consultants of Telx Computers are very good and friendly. They have full interest to help their customers at any cost. I had a problem with wireless network in some of my server in my business company. They solved the issue very carefully and gave me some valuable suggestions regarding protecting computers.
Kathy Pike
Aug 10, 2012
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I am very grateful to Telx computers for their great service. Once I lost my all data and did not know whom to inform for the solution. From one of my business partners I came to know about Telx computer service and informed them without any delay. I found their service very fast and most convenient in Miami. I highly recommend the IT services of Telx Computers.
