Surprise Ford

Business Details

Your Trusted Ford Dealership in Surprise, AZ

Surprise Ford has been serving the automotive needs of Surprise, Arizona, and surrounding communities with unwavering commitment to customer satisfaction. Our dealership offers an extensive selection of new and used Ford vehicles, including popular models like the F-150, Escape, Explorer, Bronco Sport, and Ranger, ensuring every customer finds the perfect match for their lifestyle. Our team of knowledgeable professionals works tirelessly to provide a seamless car-buying experience, from initial consultation to final delivery. We prioritize transparency and integrity, offering competitive pricing and clear financing options to eliminate the stress often associated with vehicle purchases. Our certified technicians deliver expert maintenance and repairs using genuine Ford parts, guaranteeing optimal performance and longevity for every vehicle we service.

Located at 16825 W. Waddell Road, our convenient location and extended operating hours make it easy for customers to access our services. We pride ourselves on building lasting relationships with our clients, evidenced by our reputation as a trusted Ford dealership in the Phoenix area. Our dedication to excellence extends beyond sales to include comprehensive service solutions, parts availability, and personalized support tailored to individual needs. By combining industry expertise with a customer-first approach, we ensure every interaction at Surprise Ford reflects our core values of reliability, professionalism, and community engagement. This philosophy has solidified our position as a premier automotive destination for drivers seeking quality, value, and exceptional service.

Services

New Vehicle Sales Used Vehicle Sales Certified Pre-Owned Financing Service & Repairs Parts Sales Vehicle Trade-In Test Drive Scheduling Warranty Services Maintenance Packages

Highlights and features

We offer a wide selection of new and used Ford vehicles to suit every need.
Our certified technicians use genuine Ford parts for all service needs.
We provide transparent pricing with no hidden fees.
Our financing team partners with trusted lenders to secure competitive rates.
We maintain extended service hours for customer convenience.

Website

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Services

New Vehicle Sales

Surprise Ford offers the latest Ford models including F-150 trucks, Escape SUVs, and Mustang sports cars. Our inventory features cutting-edge technology, advanced safety features, and fuel-efficient options to meet diverse customer needs. Our sales team provides personalized guidance to help customers select vehicles that align with their lifestyle and budget.

Certified Pre-Owned

Our certified pre-owned program features thoroughly inspected Ford vehicles that meet strict quality standards. Each vehicle comes with extended warranty coverage, vehicle history reports, and financing options. This program provides reliable, affordable alternatives to new car purchases while maintaining Ford's renowned quality.

Financing

We offer comprehensive financing solutions through partnerships with multiple lenders. Our finance team assists customers in securing competitive interest rates, understanding loan terms, and completing paperwork efficiently. We specialize in helping buyers with varying credit profiles achieve vehicle ownership while maintaining financial transparency.

Service & Repairs

Our service center provides scheduled maintenance and repairs using genuine Ford parts. Services include oil changes, brake inspections, tire rotations, and complex diagnostics. Factory-trained technicians utilize specialized tools and software to ensure optimal vehicle performance and longevity while maintaining manufacturer warranty compliance.

Vehicle Trade-In

We offer hassle-free vehicle trade-in evaluations for customers upgrading their Ford models. Our appraisal process considers market value, vehicle condition, and mileage to provide fair offers. This service simplifies the transition to a new vehicle while maximizing the trade-in's value toward the purchase of a new Ford.

Questions

What financing options are available at Surprise Ford?

We partner with multiple lenders to offer competitive financing rates, lease programs, and special incentives. Our finance team helps customers explore options tailored to their credit profile and budget.

Do you service vehicles from other manufacturers?

Our service center specializes in Ford vehicles only, ensuring technicians maintain expertise with Ford-specific systems and use genuine manufacturer parts for optimal performance.

What sets certified pre-owned vehicles apart?

Certified pre-owned vehicles undergo 172-point inspections, come with extended warranties, and include vehicle history reports. This program offers enhanced reliability and value compared to standard used cars.

Are parts available for older Ford models?

Our parts department stocks components for both current and recent Ford models. For older vehicles, we can typically order required parts through Ford's distribution network within 1-3 business days.

What service hours does Surprise Ford offer?

Our service center operates Monday-Friday 8am-9pm, Saturday 8am-9pm, and Sunday 9am-8pm to accommodate customer schedules with extended availability.

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Reviews (7)

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Kevin Ruppe

Jan 04, 2022 Report

I purchased a 2016 3500 Silverado from these guys. Not 300 miles into owning it, the oil pressure sensor failed and needed replacement (Covered by the state law 500 mile warranty) and the sales manager "Nick" has been promising me a reimbursement check since October 27, 2021. It is now January 2022 and he continues to tell me "someone else was supposed to send it". ZERO accountability. I have even spoken to Pezh, The GENERAL MANAGER and he has zero plans act or resolve the issue. My temp tag expired and I had to drive an hour to the dealership to find out they didn't fill out the registration

Erin Zorich

Dec 24, 2021 Report

John Williams helped me get into my new Ford EcoSport and I couldn't be happier. First time I've brought a brand new car and it was the smoothest experience I could've had. Every one was super helpful and patient with all of my questions. Definitely happy to join the Ford family!

Tom Jury

Dec 19, 2021 Report

George did a great job selling me my new truck. He was pleasant to work with and went the extra mile. He knows the product and explained features very well. We will go back to George when other family members are in the car market.

Jeff Suter

Dec 14, 2021 Report

Made an appointment for 11 a.m. for engine oil and filter service. Arrived 15 minutes early and was not finished until 1 p.m. The cost for a simple engine oil service and filter cost $74.68. Not sure 7 quarts of oil and filter should be this high with labor. Used an oil additive without asking which added to the cost. Quality of service ok and service writer was pleasant to work with. Might want to check around for better pricing.

Grace Mather

Dec 06, 2021 Report

I love this dealership. The general manager has a wonderful team of sales representatives. as a woman I felt very comfortable shopping here. The showroom and sales lot has many desirable hard to find vehicles.

Sam

Nov 23, 2021 Report

Excellent staff! I would highly recommend asking for Ray when looking for your next purchase. Very personable and attentive going through the buying process. I will be back when its time to upgrade.

Janele Clegg

Nov 15, 2021 Report

I was impressed with my service Agent. He got me an appointment within a reasonable time for my oil change. I delivered my car early and was going to have them take me home, but since they didn't have another car in yet, they were able to get my car in and out within an hour. I know that will not happen all the time, but it was nice to know they do not let their people be idol if possible. They had a car waiting and took it in. Thank you Surprise Ford.