Business Details
48 Years
experience
Emergency
services
Your Trusted 24/7 Answering Service for Physicians in Honolulu
Physicians' Exchange of Honolulu has provided essential communication services for Hawaii's medical community since 1978. Established by members of the Honolulu County Medical Society, our organization was created to enhance patient accessibility for physicians and allied health professionals. With over 45 years of dedicated service, we combine deep industry knowledge with technical expertise to deliver reliable telephone answering, secure messaging, and emergency communication solutions. Our team of trained professionals understands the unique demands of healthcare communication, ensuring accurate message documentation and timely call follow-ups. As a subsidiary of the Honolulu County Medical Society, we maintain rigorous standards for quality control and operational excellence.Our state-of-the-art call center operates 24 hours a day, seven days a week, providing critical connectivity between medical practitioners and their patients. We maintain strict compliance with healthcare communication regulations while implementing modern security protocols for message transmission. Our commitment to continuous improvement drives our investment in communication technology and staff development programs. The organization's financial stability ensures long-term reliability for our subscribers, while our disaster response protocols guarantee service continuity during emergencies. This combination of medical expertise, technical capability, and operational reliability makes us a trusted partner for Hawaii's healthcare providers.
Services
Telephone Answering
Secure Messaging
Call Patching
Voicemail Service
Disaster Communication
Details
- Year established: 1978
Highlights and features
- We offer 24/7 live operator support since 1978
- Our team understands medical community communication needs
- We provide secure messaging with 7-year message retention
- We follow up all calls to ensure delivery confirmation
- We maintain disaster response protocols for emergency situations
Services
Telephone Answering
Our 24/7 telephone answering service connects patients with medical professionals through live operators. We document all messages with timestamped records and maintain seven-year retention for medical accountability. Operators follow standardized protocols to ensure accurate message capture and timely delivery to healthcare providers.
Secure Messaging
Secure messaging system ensures protected health information transmission between patients and providers. Messages are encrypted during transmission and stored securely through our HIPAA-compliant platform. Subscribers access messages through authenticated portals while maintaining full audit trails for regulatory compliance.
Call Patching
Call patching technology connects incoming calls directly to physicians wherever they are located. Our system routes calls to mobile devices, home phones, or office lines with minimal latency. This immediate connection ensures critical patient communications reach medical professionals without delay or message intermediary steps.
Voicemail Service
Voicemail service extends office hours coverage when practices are closed. Physicians forward office numbers to our system for after-hours message capture. Messages are organized by priority level with caller ID information and time-stamped records for efficient morning follow-up procedures.
Disaster Communication
Disaster communication protocols maintain connectivity during emergencies. Our system prioritizes critical calls during crisis situations and implements backup power systems for service continuity. We coordinate with healthcare facilities to ensure rapid physician notification during medical emergencies or natural disasters affecting Hawaii.
Questions
What services do you offer for medical professionals?
We provide 24/7 telephone answering, secure messaging, call patching, voicemail services, and emergency communication protocols specifically designed for Hawaii's healthcare providers.
How do you ensure message security?
Our secure messaging system uses encryption for data transmission and maintains HIPAA-compliant storage protocols with authenticated access controls for protected health information.
Are you available outside regular business hours?
Our services operate continuously with live operators available 24 hours a day, seven days a week, including all holidays and emergency situations.
How do you handle emergency calls?
Emergency calls receive priority routing through our system with immediate notification to designated medical professionals using our established disaster response protocols.
What areas do you serve?
We provide statewide coverage across Hawaii with specialized services for Honolulu County medical professionals through our local call center operations.
How long do you keep message records?
All messages are maintained in our system with timestamped documentation for seven years as required by medical record retention standards.
Reviews (1)
Charlie Lee
Aug 21, 2020
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Janice, Raya and their team are great to work with. When I started my business, it became really difficult to manage all the hats and answer customer calls/capture leads at the same time. Frankly, it could be very time consuming which is difficult to manage. I found All Physician's Exchange on Google, and we got to work right away. They were very professional, I didn't have to miss any calls, and I could always count on them to deliver any and all important messages on a daily basis. Definitely great catching up with Janice and Raya, and would recommend 5/5 to any company in need of an answering
