Kalihi-Palama Health Center

Business Details

50+ Years

experience

Comprehensive Healthcare Services in Honolulu, HI

Kalihi-Palama Health Center (KPHC) has served the Kalihi-Palama community since 1975, addressing healthcare disparities for underserved Asian, Native Hawaiian, and Pacific Islander populations. As a Patient-Centered Medical Home (PCMH) with NCQA Level III recognition, we prioritize culturally competent care through a team-based approach, coordinating primary care, behavioral health, dental services, and social programs. Our partnerships with organizations like the National Kidney Foundation Hawaii and the Department of Health enhance our ability to combat chronic diseases and integrate holistic care.

Recognized for excellence in childhood obesity prevention and chronic disease management, we operate as a federally supported health center, ensuring accessibility regardless of insurance status. Our extended hours and satellite locations, including Downtown Family Medical and Dental Health Center, reflect our commitment to meeting patients' needs where they live.

Services

Primary Care Dental Services Behavioral Health Social Services Optometry Pharmacy WIC Programs Medical Nutrition Telehealth Health Education

Details

Year established: 1975

Highlights and features

We specialize in culturally and linguistically proficient care for underserved populations.
Our team-based approach coordinates primary, behavioral, and dental health services.
We partner with community organizations to address chronic disease prevention.
Recognized with the 2009 UCLA/Johnson & Johnson Community Healthcare Improvement Award.
Operate as a federally supported health center under Section 330 of the PHS Act.

Associations and certifications

National Committee for Quality Assurance (NCQA)
Commission on Accreditation of Rehabilitative Facilities (CARF)

What people say

Very helpful Cordial Positive attitude Respectful Easy to be seen

Website

Update Listing

Services

Primary Care

Our primary care services provide comprehensive, continuous medical treatment through personalized provider relationships. Patients receive preventive screenings, chronic disease management, and acute care in a culturally sensitive environment. Evidence-based protocols ensure high-quality care for all ages.

Dental Services

We offer full-spectrum dental care including checkups, cleanings, restorative treatments, and pediatric dentistry. Our clinics use modern equipment to address oral health needs for individuals and families. Services emphasize preventive care and early intervention.

Behavioral Health

Integrated behavioral health services address mental health conditions alongside physical wellness. Our specialists provide counseling, substance abuse treatment, and crisis intervention within primary care settings. This holistic approach improves overall patient outcomes.

WIC Programs

The Women, Infants, and Children (WIC) program delivers nutritional education, breastfeeding support, and supplemental food vouchers. Services include growth monitoring, dietary counseling, and community resource referrals for low-income families.

Social Services

Our social workers connect patients with housing assistance, insurance enrollment, and other community resources. Case management addresses socioeconomic barriers to healthcare access through personalized support plans.

Questions

What services does Kalihi-Palama Health Center offer?

We provide primary care, dental services, behavioral health, optometry, pharmacy, WIC programs, and social services to Honolulu residents.

Do you accept patients without insurance?

Yes, we offer affordable care regardless of insurance status through sliding fee scales and financial assistance programs.

Are evening or weekend appointments available?

Select locations offer extended hours on Wednesdays and occasional Saturday WIC appointments. Most clinics operate Monday-Friday.

Is telehealth available?

Yes, we offer virtual consultations through our secure patient portal for eligible patients and conditions.

What makes KPHC different from other clinics?

We specialize in culturally competent care for underserved populations, with federal designation as a Public Health Service-covered health center.

Reviews (7)

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Steven Taanoa

Jun 13, 2021 Report

Never answers their phone or respond to voice-mail, called 7 times, left 7 messages. Then I decided to go there and the receptionist was very rude.
Look, if you don't like your job then why make a career out of it? Then has the audacity to speak ill about me in her language to her coworkers (Samoan) not knowing I understand and speak it also.

Anthony Preiser

Jan 02, 2021 Report

Dr King rules..she is the most caring, empathic Dr I have ever had the pleasure meeting. The clinic rules as well .. nothing less than then an exceptional working team of people who care for everyone that comes through their doors.. God bless everyone that works there..thank you

Josamarie Faria

Oct 21, 2020 Report

I would always come here as a kid & it was good. Now days, The receptionist people dont answer phones but when they do, they end it or send it straight to voicemail. That isnt right to treat your patients who are in need of help. Also when you make an appointment and youre on time , they let you know an hour late that they moved your appointment and youre sitting there waiting and waiting & the people at the front desk doesnt do anything to help. It be really nice if they actually cared about their job meaning care to help people but they dont , only when its beneficial. Its

Patricia Porras

Jun 04, 2020 Report

No one answers the phone or returns calls after leaving a voicemail. I tried multiple times in 3 weeks and finally someone picked up. Got an appointment scheduled, got there 10min before my appointment and was told they were gonna a cancel one out of the two. Half the time the front desk staff is clueless with what to do. Line up wasnt too bad but service was extremely slow because no one knows what their doing. Doctor I saw was great though but the process to get seen was painful.

James Le

Nov 20, 2019 Report

Didnt pick up their phone for 2 weeks. I dont recommend this place because of bad service. I cant understand why they would not pick up the phone for the main line I even called the operator and she said its weird. They need a supervisor to check why no one is picking up this phone number and to see why the service is not up to par.

Savannah Garcia

Sep 24, 2019 Report

Would love to have made an appointment, but they simply will not answer. I've left multiple voicemails with no call back. I've only gotten to get through twice and both times they answered and hung up on me. Really is frustrating as I desperately need to make an appointment for myself and my son. Being from the mainland, I'm really starting to see a trend here in Hawaii. Seems like the only way to actually get anything done or even simply get an appointment is to go in person, but this is difficult with being pregnant, no vehicle, a toddler, and low income. Customer service is NOT a priority.

Danielle LaBelle

Jul 10, 2019 Report

Everyone here is amazing and so helpful. I instantly felt comfortable and like they really cared. People who come here have to understand that they are doing their absolute best with what they can (Ive never had an issue but read some other reviews) Listen, pay attention to what they say and ask questions, they are here to help.