Business Details
31 Years
experience
Your Trusted IT Partner in Atlanta
Founded in 1995, Rocket IT has dedicated itself to empowering businesses through strategic technology solutions, robust security frameworks, and comprehensive IT support. Our mission centers on helping organizations leverage IT as a catalyst for growth, connection, and operational efficiency. With a focus on human-centric service, we specialize in crafting tailored IT roadmaps that align with business objectives while eliminating common pain points like unplanned downtime and security vulnerabilities. Our Atlanta-based team of certified professionals prioritizes transparency, proactive planning, and long-term partnerships, ensuring clients receive predictable costs and consistent support.Through quarterly business reviews and adaptive technology strategies, we enable businesses to scale confidently without costly reinvestments. Beyond technical expertise, Rocket IT emphasizes community impact through educational outreach, student mentorship, and sustainable technology recycling programs. Our track record of client retention demonstrates our commitment to delivering IT experiences that reduce complexity and foster organizational success. With decades of combined experience, our leadership team has established Rocket IT as a trusted partner for growing companies seeking reliable, future-ready IT solutions.
Services
IT Strategy Consulting
Cybersecurity Solutions
Managed IT Services
Technology Roadmaps
Help Desk Support
Infrastructure Modernization
Cloud Services
Data Protection
Network Security
IT Audits
Details
- Year established: 1995
Highlights and features
- We offer 28+ years of Atlanta-based IT expertise since 1995
- Our team includes certified US-based technologists
- We provide proactive IT roadmaps with quarterly business reviews
- We guarantee technology that scales with your business growth
- Our clients report 98% satisfaction with predictable support costs
What people say
Responsive professionals
Innovative solutions
Timely support
Proactive planning
Certified experts
Services
IT Strategy Consulting
Rocket IT develops customized IT roadmaps through executive strategy sessions and stakeholder interviews. Our consultants create clear timelines and budgets to align technology investments with business objectives. This service ensures organizations implement scalable solutions that evolve with their operational needs while maintaining security and compliance standards.
Cybersecurity Solutions
Our security experts implement advanced protection measures to safeguard business integrity. Services include threat detection, data encryption, and security posture assessments. We help organizations reduce vulnerabilities while maintaining compliance with industry regulations. Proactive monitoring prevents breaches and minimizes downtime from potential cyber incidents.
Managed IT Services
Rocket IT provides comprehensive managed services with 24/7 monitoring and proactive maintenance. Our US-based technicians ensure systems operate efficiently with minimal downtime. This service includes infrastructure management, software updates, and performance optimization tailored to each organization's specific technology environment and business requirements.
Technology Roadmaps
We create detailed technology roadmaps through executive strategy sessions and IT resource assessments. These plans outline implementation timelines, budget projections, and critical technology upgrades. Our approach ensures organizations make informed decisions about IT investments that directly support their business growth objectives and operational efficiency goals.
Help Desk Support
Rocket IT's help desk provides responsive support for end-users and IT infrastructure. Our certified technicians resolve issues promptly while maintaining clear communication. This service includes ticket management, troubleshooting, and system maintenance to ensure minimal disruption to business operations and consistent technology performance.
People
Matt Hyatt
Founder and CEO
With over 25 years leading technology solutions, Matt Hyatt established Rocket IT in 1995 to transform IT management. He pioneered the company's Ideal IT service model in 2003, focusing on proactive technology strategy and client empowerment through innovative solutions.
Emily Connolly
Director of Business Operations
Emily Connolly oversees Rocket IT's operational efficiency and client service delivery. With extensive experience in technology management, she ensures the company maintains its commitment to predictable costs, reliable support, and community-focused business practices.
Adameck Collazo
Service Manager
Adameck Collazo leads Rocket IT's service delivery team, ensuring technical excellence and client satisfaction. His expertise in IT operations and team leadership supports the company's mission to provide consistent, high-quality technology solutions for growing businesses.
Seth Giles
Security Manager and Professional Services Lead
Seth Giles directs Rocket IT's cybersecurity initiatives and professional services. With industry-leading certifications, he specializes in implementing advanced security measures and technology solutions that protect client assets while supporting business growth objectives.
Questions
What industries does Rocket IT support?
Rocket IT serves diverse sectors including professional services, healthcare, manufacturing, nonprofit, and architecture/engineering firms across Metro-Atlanta and the Southeast United States.
How does Rocket IT's consultation process work?
We offer a free 30-minute consultation to assess your IT maturity, discuss business goals, and recommend tailored technology solutions that align with your organizational needs.
What makes Rocket IT different from other providers?
Our proactive approach combines strategic roadmaps, certified US-based technicians, and quarterly business reviews to ensure technology evolves with your business needs.
Do you offer cybersecurity services?
Yes, we provide comprehensive cybersecurity solutions including threat detection, data protection, and security posture assessments to safeguard your business operations.
How does Rocket IT handle emergency IT issues?
While we focus on proactive maintenance, our team responds promptly to critical issues during regular business hours with prioritized support for urgent technology failures.
Can Rocket IT help with cloud migration?
Yes, our experts assist with secure cloud migration strategies, implementation, and ongoing management to optimize your organization's technology infrastructure and scalability.
Videos
Reviews (6)
Richard Hunter
Jan 10, 2022
Report
Positive:Professionalism,Responsiveness
Brett, Seth, and Rubin all did a great job solving a tricky problem with our new printer. Thanks again!
Brett, Seth, and Rubin all did a great job solving a tricky problem with our new printer. Thanks again!
Donna McBee
Oct 25, 2021
Report
I'm sure I don't always describe my computer issues in the proper IT way. When I do have technical issues, Rocket IT does have a great staff that understand not everyone is is a computer professional. Seth, in particular, has been extremely patient lately interpreting my non-technical descriptions of computer problems to help me get them solved. He's great! I would highly recommend them for a large or small company.
Leslie Smith
Oct 03, 2021
Report
Critical:Professionalism
Amazing engineers. Leadership is absolutely rude and unprofessional. I would never recommend to other businesses
Amazing engineers. Leadership is absolutely rude and unprofessional. I would never recommend to other businesses
Teddy Mathis
Jun 03, 2021
Report
Positive:Professionalism,Quality,Responsiveness,Value
It's has been an absolute pleasure working with Rocket IT. I first used them back in 2015 and since then they have done amazing work for all of my clients. All of their engineers are very knowledgeable and they get the job done right the first time. I highly recommend Rocket IT for all your IT needs.
It's has been an absolute pleasure working with Rocket IT. I first used them back in 2015 and since then they have done amazing work for all of my clients. All of their engineers are very knowledgeable and they get the job done right the first time. I highly recommend Rocket IT for all your IT needs.
Lisa McDaniel
May 13, 2021
Report
Positive:Professionalism,Responsiveness
My experience (multiple experiences) have been exceptional, due to knowledge and friendliness of the technicians. Pus, response time has been the best! It can be a thankless job when dealing with those having a technical crisisor just misunderstood user errors. Thank you!
My experience (multiple experiences) have been exceptional, due to knowledge and friendliness of the technicians. Pus, response time has been the best! It can be a thankless job when dealing with those having a technical crisisor just misunderstood user errors. Thank you!
Marc Ramdeen
Apr 17, 2021
Report
Jake was tremendous. Within 30 minutes of me creating the ticket, he was calling me to resolve. He first tried what I would have, but that didnt work. He then went through a process where he had to reboot my computer several times, but he stayed with it until everything was complete and my connection was verified! He is a great engineer! I'm really glad he left State Farm!
