Business Details
50+ Years
experience
Your Trusted Credit Union for Personalized Banking Solutions
KaiPerm NW Federal Credit Union has been dedicated to helping Kaiser Permanente employees and health plan members achieve financial success since 1971. Our mission focuses on providing superior banking services that cost less and deliver greater value, driven by a board of directors and management team committed to member-centric decision-making. With over five decades of service, we combine industry expertise with personalized financial solutions, including competitive loan rates, high-yield savings options, and innovative digital banking tools.Our team of experienced professionals maintains a strong culture of service, offering tailored advice on budgeting, credit management, and retirement planning. As a not-for-profit cooperative, we reinvest earnings to benefit members through enhanced services and community initiatives, including financial literacy programs and partnerships with local healthcare providers.
Services
Checking Accounts
Auto Loans
Mortgage Services
Savings Accounts
Online Banking
Credit Cards
Personal Loans
IRAs
Mobile Banking
ATM Services
Details
- Year established: 1971
Highlights and features
- We offer 8% interest on the first $1,000 in checking accounts
- Our members receive 2% discounts on most loans
- Higher rates on CDs and money market accounts
- 24/7 online banking with bill payment and mobile deposit
- Community-focused financial wellness programs
What people say
Friendly staff
Competitive rates
Great online banking
Personalized service
Financial benefits
Services
Direct Advantage Checking
Our flagship checking account pays 8% interest on the first $1,000 monthly balance with no monthly fees. Features include free overdraft protection, mobile banking, and bill payment services. Members enjoy additional benefits like 2% loan discounts and higher savings rates, making this a comprehensive financial solution for everyday banking needs.
Auto Loans
Competitive auto loan rates with 2% member discounts apply to new and used vehicles. We offer pre-approval services and flexible terms up to seven years. Our Auto Mentor program provides personalized assistance with vehicle selection and price negotiation, ensuring members secure the best possible deals on their automotive purchases.
Mortgage Services
Comprehensive mortgage solutions include purchase financing and refinancing options with quick approval processes. Our online application system streamlines the process, while local loan officers provide personalized guidance. We offer competitive rates on 15- and 30-year terms, with special programs for first-time homebuyers.
Online Banking
24/7 digital banking platform enables account management, bill payments, and mobile check deposits. Security features include CardValet for card control and real-time transaction alerts. Users can access account information, transfer funds, and monitor spending patterns through customizable budgeting tools integrated into the mobile app.
Savings Accounts
Multiple savings options include regular share accounts, money market accounts, and certificates of deposit. Special programs like Holiday Club savings help members build seasonal funds with automatic transfers. Direct Advantage members earn enhanced rates on qualifying accounts, with tiered options for different savings goals and time horizons.
People
Ed
CEO
Ed brings over 25 years of credit union experience to his leadership role. He specializes in financial planning and strategic development, focusing on member services and community engagement. His expertise in cooperative financial models drives KaiPerm's mission-driven approach.
Holly Morgan
VP of Accounting
With over 15 years in financial management, Holly oversees the credit union's financial operations and investment strategies. She focuses on maintaining fiscal stability while ensuring regulatory compliance. Her background includes extensive experience in credit union financial reporting and risk management.
Bill Borok
Board Chair
Dr. Bill Borok has served on the board since 2007, bringing his optometry expertise and member perspective. He advocates for community-focused financial services and helps shape strategic direction. His dual background in healthcare and finance informs policy decisions that benefit members.
Questions
Who is eligible to join KaiPerm NW Credit Union?
Eligibility extends to Kaiser Permanente employees, health plan members, dental plan participants, Northwest Permanente employees, retirees, and their family members in the Pacific Northwest region.
What special benefits do Direct Advantage members receive?
Direct Advantage members earn 8% interest on the first $1,000 in checking, 2% loan discounts, higher savings rates, and no monthly service fees when maintaining direct deposit.
How can I access banking services outside branch hours?
Our 24/7 online banking platform allows account management, bill payments, and mobile check deposits. Lost or stolen cards can be reported through our after-hours emergency numbers.
What loan options are available for home improvements?
We offer home equity loans and lines of credit for home improvements, with competitive rates and flexible terms. Our lending specialists can help determine the best option for your specific project.
How does KaiPerm support the local community?
We support local initiatives through financial literacy programs, employee donations to Doernbecher Children's Hospital, and partnerships with Kaiser Permanente's community health programs.
Reviews (6)
Martin Pete Vincelli
Oct 28, 2021
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After 30 years with this bank, it has gone down hill in the last five years. They don't answer their phones, and they make mistakes that are horribly inconvenient. Just do yourself a favor and go to any other credit union than Kaiperm. I had to opened up another credit union account.
Adrienne Moore-Warren
Dec 23, 2018
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Nearly 20 years banking with them. I used to love them until they started harassing my household due to a family members banking issues. After I told them to stop harassing by the advice of an attorney, they started again and left documents outside our house. I now have to take time off work to go to the courthouse due to faulty servicing of documents. THE FAMILY MEMBER DOESNT LIVE WITH ME, HASNT FOR WELL OVER 2YEARS NOR WILL THEY EVER AGAIN!!! They went as far as to ask for my elderly mother that I recently moved into my home to take care of. She doesnt talk to the family member either
Corinne
Feb 03, 2018
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Wonderful staff works very hard to ensure that you get done what you need to get done. Great loan rates too.
Josh Williams
Dec 04, 2017
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I've been with KaiPerm for 12 years. Love them. Employees are super friendly and always quick to help. Never had any issues. I see the other reviews...I'd say 8 out 10 phone calls I generally get through pretty quick. Every now and then you do get the voice mail during lunch hours but its a small credit union so it is what it is. No issues here, love KaiPerm.
Saydra Goodrum
Nov 20, 2017
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No one ever answers the phone! There is no customer support on the weekend. If no one is in the office to answer the phone during lunch then the answering machine message should say closed during lunch hours!
A. C.
Jun 26, 2016
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Unlike the other reviewers I have rarely had online issues and I've used this bank for three years. The loan rates are amazing. Any issues I have ever had the emploees are on it.
