Business Details
Emergency
services
Your Trusted HVAC Partner in Mason, OH
Founded in the 1960s as Al's Heating Service, Inc., our company has evolved into ACT, Al's Comfort Technologies, while maintaining a steadfast commitment to personalized service and technical excellence. Over decades, we've served residential and commercial clients across the Tri-State area, specializing in HVAC installation, repair, and maintenance. Our non-commission-based approach ensures unbiased recommendations tailored to each client's unique needs. With 24/7 emergency service availability and a focus on using premium-quality parts, we prioritize customer comfort and system longevity.Our team of skilled technicians delivers transparent solutions, from routine maintenance to complete system replacements, backed by flexible financing options and a comprehensive Customer Service Plan. Through ownership transitions and industry advancements, our core values of integrity, expertise, and community service have remained unchanged.
Services
HVAC Installation
Emergency Repairs
System Maintenance
Water Heater Services
Ductless Mini-Splits
Air Quality Solutions
Highlights and features
- We offer 24/7 emergency HVAC service, 365 days a year
- Our non-commission-based technicians prioritize your needs over sales
- We use only high-quality parts and equipment for lasting solutions
- Our Customer Service Plan includes biannual maintenance and parts discounts
- We provide flexible financing options for system replacements
What people say
24/7 emergency service
Quality service
Knowledgeable technicians
Prompt response
Fair pricing
Services
HVAC Installation
We install application-specific heating and cooling systems sized precisely for your property. Our technicians provide equipment recommendations without pressure from commission-based sales staff. We offer written estimates detailing brand specifications, necessary adaptations, and financing options to help you make informed decisions about your HVAC upgrades.
Emergency Repairs
Our 24-hour emergency service responds to HVAC failures 365 days a year. Trained technicians handle all brands of furnaces, air conditioners, and heat pumps. We prioritize restoring comfort during extreme weather conditions through our after-hours answering service that connects you directly with on-call professionals for urgent heating and cooling needs.
Preventive Maintenance
Regular maintenance extends equipment lifespan and improves efficiency. Our Customer Service Plan includes two annual visits (heating and cooling seasons) with 20% parts discounts and waived diagnostic fees. We also offer one-time maintenance visits for system cleaning and inspection to ensure optimal performance during peak usage periods.
Water Heater Services
We service and install both tankless and conventional water heaters. Our tankless system installations provide endless on-demand hot water while conventional options include standard vent, power vent, and electric models. Our technicians help you choose the most efficient solution for your residential or commercial hot water requirements.
Ductless Mini-Splits
Ductless mini-split systems offer targeted climate control for additions, workshops, or rooms without ductwork. Our installations provide efficient heating and cooling for specific areas without modifying existing HVAC infrastructure. We offer free estimates for mini-split installations tailored to your property's unique layout and comfort needs.
Questions
What HVAC services do you offer?
We provide complete HVAC solutions including installation, repair, and maintenance for heating and cooling systems, water heaters, and ductless mini-splits.
Is emergency service available after hours?
Yes, our 24/7 emergency service responds to HVAC failures 365 days a year with technicians available for urgent heating and cooling needs.
Do you service all HVAC brands?
We service all brands of HVAC equipment including furnaces, air conditioners, heat pumps, and water heaters regardless of original manufacturer.
What financing options are available?
We offer flexible financing options for system replacements to help customers upgrade their HVAC equipment with manageable payment plans.
Do you serve commercial properties?
Yes, we provide HVAC services for both residential and commercial clients across the Tri-State area with customized solutions for different property types.
What maintenance plans do you offer?
Our Customer Service Plan includes two annual maintenance visits, 20% parts discounts, and waived diagnostic fees for comprehensive system care.
Reviews (7)
Mike Berninger
Nov 20, 2021
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I'm writing this review to give our experience with Chris Cox and his team. Chris initially came out to the house to service our old(on last legs) HVAC system after we had paid a lot of money to another company to fix and still had problems. We agreed we would contact him in the spring to replace with a new unit. We called at that time and he explained clearly what installing a new unit would look like and gave us a few choices and prices. We decided and he and his team showed up on time, did a great job working efficiently, told us what they did and were done. The furnace and AC works as it should
Daffney P.
Nov 18, 2020
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Very disappointed. They do not wear a mask in your home without asking and then not over the nose. Ridiculous. Be respectful of others no matter what your thoughts or beliefs. Also not a great sign when technician has to call multiple times to diagnose the problem and when hanging up loudly calls the person a grumpy old man.
Ann Kennedy
Oct 27, 2020
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Positive:Professionalism,Punctuality,Responsiveness
You can count on them for maintenance or repairs. Always professional and reliable.
You can count on them for maintenance or repairs. Always professional and reliable.
Brian Dente
Oct 16, 2020
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My furnace broke as they always do at the very beginning of a long holiday weekend. I called to see if it was possible to come out, and was pleased they had an on-call technician available. The upcharge for the call was pretty modest, which I also appreciated. But in talking to the tech ahead of him actually coming out, he asked a few questions and definitively told me what the issue was. Two follow up questions later, he definitively told me it was now something else. He also told me that it probably wasn't even worth getting fixed as the furnace wasn't even worth the amount of a variable speed
Marcie V.
Jul 01, 2019
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Please do not use Al's for service if you expect the repair to last. Al's fixed my AC two months ago and now it is not working. Instead of coming back to check out what went wrong, Al's wanted to charge me all over again. I had to issue a refund to a renter because the AC stopped working which cost me 200. Not a good way to build a supportive referral network.
Jonathan Dubinski
Jun 14, 2019
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Rich has been a big help with my properties. Over the last several years, Al's has replaced 3 AC units for me as well as doing an entire system design and installation for anther project. They also corrected some flaws in a system that was installed by anther contractor (One Hour Heat and Air...my tenant called them while I was not accessible). Great customer service and dependable.
Debbie Tallon Butler
Dec 13, 2018
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My daughter rented a house from him with a new heat air unit in it. She had change the filter every couple days it was discussing on the google review of this company other said that happen to him from his unit He claim it because she had 1 dog. The roaches in his rental was awful he claim she brought them. Absolutely a lie the rental next door… had dead dog for several weeks he wouldn’t take care of. He has bad temper. Probably because of all his law suits and prostitution problems in why he had leave city council. My daughter broke her lease in which he accepted he said he would
