Business Details
23 Years
experience
Emergency
services
Trusted IT Solutions for Franchises & Multi-Location Businesses
At Tsource, we are driven by a mission to empower businesses with innovative IT solutions that drive growth and efficiency. Founded in 2003, our journey began with the vision to provide customer-centric technology services tailored to franchises and multi-location businesses. Our team combines over 25 years of IT leadership experience with a commitment to solving complex technology challenges through customized solutions. We specialize in aligning IT strategy with business objectives, delivering fractional CIO services that provide executive-level expertise at a fraction of the cost. Our ISO 9001:2015-certified processes ensure consistent quality across IT consulting, managed services, and staffing solutions.With a client-centric approach, we focus on building long-term partnerships by understanding unique business needs and delivering solutions that enhance scalability, security, and operational efficiency. Our proven track record in franchise systems, healthcare providers, and multi-site organizations demonstrates our ability to transform IT from a challenge into a strategic asset. By maintaining 24/7 support capabilities and leveraging cutting-edge technology modernization practices, we ensure businesses stay agile in today's dynamic technology landscape while maintaining cost predictability.
Services
IT Consulting
Managed IT
IT Staffing
Technology Modernization
Program Management
Details
- Year established: 2003
Highlights and features
- We leverage 25+ years of executive IT leadership experience across multiple industries
- Our tailored solutions align technology precisely with business growth objectives
- Client-centric approach with guaranteed partnership ownership of results
- ISO 9001:2015-certified quality management system ensures consistent service excellence
- Fractional CIO model delivers executive-level IT expertise at manageable costs
Associations and certifications
- ISO 9001:2015
What people say
Wonderful addition to our team
Highest quality candidates
Game changer for technology department
Filled positions quickly
Strongest partners
Services
IT Consulting
Our IT consulting services provide fractional CIO expertise tailored to franchises and multi-location businesses. We offer strategic IT assessments, roadmap development, and technology planning that aligns with specific business objectives while maintaining cost predictability. Our ISO-certified consultants deliver executive-level guidance on infrastructure modernization, system integration, and digital transformation initiatives, ensuring technology investments directly support organizational growth and operational efficiency.
Managed IT
Tsource's managed IT services ensure continuous technology operations for multi-location organizations. We provide proactive network monitoring, cybersecurity protection, and 24/7 support that minimizes downtime while maximizing infrastructure efficiency. Our ISO 9001-certified processes include predictive maintenance, performance optimization, and comprehensive service desk solutions that allow internal IT teams to focus on strategic initiatives rather than reactive problem-solving.
IT Staffing
Our IT staffing solutions deliver qualified technology professionals matched to project requirements and company culture. Through a rigorous vetting process, we provide temporary contractors, permanent hires, and project-based experts across all IT domains. Our ISO-certified staffing model ensures rapid placement of skilled resources while maintaining cost-effectiveness, with options including fractional IT leadership and specialized technical teams for complex technology initiatives.
Technology Modernization
Tsource's technology modernization services help organizations transition from outdated systems to efficient, future-ready solutions. We assess existing infrastructure, develop migration strategies, and implement cloud integration or SaaS platform adoption while minimizing operational disruption. Our approach balances innovation with practical implementation, ensuring technology investments deliver measurable ROI while reducing technical debt across multi-location business environments.
Program Management
Our program management services provide certified professionals to lead complex technology initiatives. We offer experienced Program Managers, Scrum Masters, and Agile Coaches who ensure projects stay on schedule, within budget, and aligned with strategic objectives. Through structured methodology and risk management, we transform challenging IT projects into successful implementations that deliver measurable business value across distributed organizational environments.
People
Bonnie Lilly
Chief Executive Officer
Bonnie Lilly leads Tsource with strategic vision and deep industry expertise. Her executive leadership ensures alignment between technology solutions and business objectives while maintaining the company's client-centric values.
Dave Wheeler
Vice President of Technology and Security
Dave Wheeler directs technology strategy and security initiatives, leveraging extensive IT leadership experience to develop innovative solutions that address complex business challenges across multiple industries.
Eliseo Cidre Jr
Vice President of Talent Management
Eliseo Cidre leads talent acquisition efforts, ensuring successful matching of highly qualified IT professionals with client needs through rigorous vetting processes and deep industry knowledge.
Mercedes Kelch
Vice President of Operations
Mercedes Kelch oversees operations with a focus on process excellence, ensuring high-quality service delivery through ISO-certified standards and continuous improvement initiatives across all business functions.
Guy Myers
Director of Managed Services/Solutions
Guy Myers leads managed services delivery, combining technical expertise with operational insights to develop customized infrastructure solutions that maximize system reliability and business continuity.
Questions
What IT services does Tsource specialize in?
Tsource specializes in three core areas: IT consulting with fractional CIO services, managed IT infrastructure solutions, and technology staffing for temporary and permanent placements.
How does Tsource handle multi-location business needs?
We provide tailored solutions addressing headquarters, field operations, and unit-level technology requirements through our proven experience in franchise systems and distributed business environments.
What industries does Tsource serve?
Tsource primarily serves franchises, healthcare providers, and multi-location businesses with customized technology solutions that address specific industry requirements and challenges.
Are Tsource's IT solutions customizable?
Yes, all our services are tailored to meet specific business needs, with solutions designed to align technology investments directly with organizational goals and growth strategies.
What makes Tsource different from other IT providers?
Our combination of executive IT leadership experience, ISO-certified quality standards, and client-centric approach creates long-term partnerships focused on measurable business outcomes.
Does Tsource offer 24/7 IT support?
Yes, we provide round-the-clock support through our managed IT services, ensuring continuous infrastructure monitoring and rapid response to maintain business continuity.
