Business Details
17 Years
experience
Emergency
services
Open 24/7
always available
Your Trusted HVAC Partner in Apex, NC
Founded in 2009, Element Service Group has established itself as a trusted residential HVAC provider in North Carolina. Our company's foundation rests on core values of responsiveness, quality, innovation, integrity, and service. We specialize in delivering turn-key HVAC solutions through licensed and certified professionals who prioritize customer satisfaction at every stage of the project. Our team combines technical expertise with ethical practices to ensure lasting comfort for homeowners.As a veteran-owned business, we bring discipline and respect to every interaction while maintaining a deep commitment to community involvement. Through 14 years of continuous growth, we have expanded our staff and services while preserving the personalized approach that defines our work. Our comprehensive offerings include system replacements, emergency repairs, preventive maintenance programs, and indoor air quality solutions tailored to residential needs.
Services
HVAC Installation
Emergency Repairs
Preventive Maintenance
Indoor Air Quality
System Replacement
Details
- Year established: 2009
Highlights and features
- We offer 24/7 emergency HVAC repair services with rapid response times.
- Our team holds EPA 608 Universal Refrigerant Certifications for specialized service.
- We provide comprehensive annual HVAC maintenance programs for long-term reliability.
- Our veteran-owned business combines military discipline with personalized service.
- We offer flexible financing options through Wells Fargo for equipment and repairs.
What people say
Polite technicians
Great communication
Timely arrivals
Professional work
Easy explanations
Services
HVAC Repair
Our certified technicians provide rapid diagnosis and repair of heating and cooling systems. With EPA-certified refrigerant handling capabilities, we restore system functionality while identifying underlying issues. Emergency services operate 24/7 to address urgent heating or AC failures across residential properties.
HVAC Installation
We specialize in complete HVAC system replacements using energy-efficient equipment. Our process includes load calculations for proper sizing and evaluations of existing ductwork conditions. Homeowners receive guidance on available rebates and financing options during comprehensive consultations.
Preventive Maintenance
Our comprehensive maintenance programs extend system lifespan through seasonal inspections and adjustments. Technicians perform critical checks on components, refrigerant levels, and airflow efficiency to prevent breakdowns while optimizing energy consumption.
Indoor Air Quality
We offer specialized air purification solutions to address allergens, odors, and contaminants. This includes installation of advanced filtration systems and humidity control devices that enhance overall home comfort while improving respiratory environments.
Emergency Services
Around-the-clock emergency response ensures immediate assistance with system failures. Our rapid deployment team handles urgent heating loss and AC malfunctions in both modern and older systems, minimizing discomfort during critical temperature conditions.
Questions
What HVAC services do you offer for residential customers?
We provide complete HVAC solutions including system installation, emergency repairs, preventive maintenance, indoor air quality improvements, and comprehensive inspections.
Do you service areas beyond Apex, NC?
Yes, we serve the entire Triangle region including Cary, Raleigh, Durham, Chapel Hill, and surrounding communities in North Carolina.
Are your technicians certified for HVAC work?
All our technicians hold EPA 608 Universal Refrigerant Certifications and receive ongoing training for modern heating and cooling systems.
Do you offer financing options for HVAC equipment?
We provide financing through Wells Fargo Bank for both new equipment purchases and repair services to accommodate various budgets.
What emergency HVAC services are available?
Our 24/7 emergency service responds to urgent heating and cooling failures with rapid diagnosis and repair capabilities for all system types.
How can I schedule HVAC maintenance?
Contact us through our website or call 919-926-1475 to schedule seasonal tune-ups that maintain system efficiency and prevent unexpected breakdowns.
Videos
Reviews (7)
John Arnold
Jan 04, 2022
Report
Nothing but great things to say about this company. Todd came out on time, provided a reasonable estimate, and checked in with me throughout the entire project--he really went the extra mile to help. The crew was professional, courteous, and respectful. After the job was done they removed all trash/debris and left the space in better condition than when they arrived. Hope I don't have another HVAC issue, but if I do, Element will be my first call!
Ben Davis
Sep 07, 2021
Report
Positive:Professionalism
Best HVAC inspection Ive ever had performed on a property. Chris is an excellent technician!
Service:AC maintenance
Best HVAC inspection Ive ever had performed on a property. Chris is an excellent technician!
Service:AC maintenance
Raymond Porrata
Jun 01, 2021
Report
Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
The team has always been reliable and patient with our questions. Chris has been fantastic, and would recommend them to friends and family.
Services:Heating maintenance,AC maintenance
The team has always been reliable and patient with our questions. Chris has been fantastic, and would recommend them to friends and family.
Services:Heating maintenance,AC maintenance
Michael Tell
May 27, 2021
Report
STAY AWAY!! Tony Moneymaker is the rudest and most unprofessional salesperson I have ever come across. After 5 minutes of him at my house today to look at replacing my heat pump I had to ask him to leave. Note to owners Tony could use a course in customer service, showing up to the job with at least a 6ft ladder and understand his subject matter before giving false information. For example he tried to tell me today that R410A will be around for many years and is going nowhere. During the conversation I mentioned that the EPA had already scheduled the phasing out of R410A which he said was not true
Robert K.
Jan 03, 2018
Report
The ABSOLUTE worst! Call Weather Masters or anyone else you can research off the internet. $89 service fee to come out and then they charge you again to diagnose the problem - Management Team is the worst, unskilled and untrained in customer service management and customer retention. Will NEVER use them again let alone trust anyone from this company back into my home or my attic!
Drew M.
Jan 15, 2016
Report
I have used Element many times in the past and they are very professional and fair in pricing. f you are looking for a trustworthy company who will provide you great customer service, Element is for you!
Becky F.
Dec 30, 2014
Report
This group is as good as it gets. They replaced my air and heating unit. They were so clean and knew what they where doing . It has been back in the summer I love it . Any questions they will answer right away.
Becky Finley
Wake Forest
Becky Finley
Wake Forest
