We provide professional management services for community associations that includes professional guidance with qualified and dedicated services to not only maintain but to improve your community. Our specialty is the management of condominium and homeowner associations. We currently service Pinellas, Pasco and Hillsborough Counties in Florida.
We are a company that rarely solicits or advertises and we work to maintain long term relationships with our clients. In relying on references from the communities we manage and from other professionals we have worked with over the years we know that our commitment and level of quality of services provided to our clients are critical.
We are a company that rarely solicits or advertises and we work to maintain long term relationships with our clients. In relying on references from the communities we manage and from other professionals we have worked with over the years we know that our commitment and level of quality of services provided to our clients are critical.
Services
About Us
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Citadel Property Management Group Inc. specializes in the management of homeowner associations. Since our founding we have been a leader in the management of planned communities, condominiums, and cooperatives. Our staff is comprised of professionals and our services are based upon the best practices within the community associations industry.
Our Services
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A cornerstone of a successful association is effective governance principles and practices - principles that support communication and practices that delineate responsibilities. Maintaining complete, accurate, and timely association financials is a cornerstone of our firm. We produce all the necessary business and financial information your association will need to make sound decisions.
Association Governance
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One of the most effective ways to help increase support of Board decisions is through communication. If the members are informed of the issues facing their community and understand why the Board makes the decisions that it does, then they are more likely to support and comply with those community decisions.
Business Services
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Maintaining complete, accurate, and timely association financials is a cornerstone of our firm. We produce all the necessary financial information your association will need to make sound financial decisions. From developing Pro-Forma operating budgets to reserve funding, our firm has the resources to protect and maintain the financial health of your association.
Community Services
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Our managers play a key role in building a sense of community and positively affecting members' perceptions of their association through consistent communications and management of quality events. To help increase community involvement and volunteer effort, our managers focus on a comprehensive communications program to educate members and provide them with a better understanding of association life.
Reviews (10)
John Smith
Sep 18, 2021
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I moved in a year ago. My experience has been great! I had to leave a message when I called, my call was returned with in 24hours. The women who returned my call notified that my request would need more research and she would need more time to get back to me. She also directed me to the owners portal, that was very useful. This had updates, documents, forms and an area where I was able to make my payment.
Josie McFarlane
May 18, 2021
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Terrible Customer service!!
Citadel Property Management Group takes care of the HOA payments.
At Tanglewood property
Terrible customer service! Citadel lost my HOA check twice. I called 5 times asking when the money would come out of my checking account.
5 months later they put a pre lien notice on my home. with a late fee of
$200 I had to put stop payment on my check 35$
Citadel would not wave the late fee of $200 and also charged me extra $33 for paying on the portal.
Shame on Citadel Property!
Citadel Property Management Group takes care of the HOA payments.
At Tanglewood property
Terrible customer service! Citadel lost my HOA check twice. I called 5 times asking when the money would come out of my checking account.
5 months later they put a pre lien notice on my home. with a late fee of
$200 I had to put stop payment on my check 35$
Citadel would not wave the late fee of $200 and also charged me extra $33 for paying on the portal.
Shame on Citadel Property!
Marla Maclean
Mar 15, 2021
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I cannot get anyone to return my calls after leaving several messages pleading for a return call. It has been a nightmare. Not returning any calls about my property has led to problems that were avoidable. I have other HOAs and they always return my calls. I tried emailing asking for a return call but that is failing. How does a company run a business like this?
Lainie Harte
Aug 12, 2019
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Ivan Zigarevich
Jul 18, 2018
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Had a roof leak during hurricane season and problem occurred during off hours so called the emergencey line. I called the emergencey number 10 times and nobody ever picked up. If I were on any condo board I would never hire these people as property managers. They do not follow through, are hard to get a hold of and do not care about the safety of their residents. After the leak was fixed nobody checked for electrical damage, mold or if the work had been done correctly. I sit here now with the same leak. Worst experience ever. They are thieves.
Andy Menard
Jun 16, 2018
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Katelyn Jeffris
Dec 08, 2017
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The worst management company to hire - mold in my condo - the management company and insurance company won't return calls or fix the issue - it has been going on 3 months and I've never once had a call returned from leader in management. Having to resort to legal counsel - whatever you do - DO NOT HIRE THIS COMPANY.
Arthur Thivierge
Jan 13, 2016
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Too secretive about matters that concern Home owners. their trying to raise the maintenance fees to over 50% and more of what owners get for rent. all these years money has gone in to Citadel but very little improvements to show. Now were paying huge maintenance fees or proposed higher fees to recover mistakes and hurry up and make improvements. This Master Management is getting $34,000.00 and upward and this information is too sensitive to disclose at our meetings.
Patti Thivierge
Nov 25, 2015
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OWNERS READ YOUR BUDGET SHEETS ASK WHY WE ARE PAYING 36,432 for a MASTER ASSOCATION? QUESTION IT.
James and Nicole Ranallo,
As of Dec. 6, 2016 as advised, I am giving a 10 day response notice for the printout of this years’ G/L 2015 Master Financial Statement for October 2015 (primarily, for Item 5020 Rec./Master Assoc Fee for 2015 and 2016 budget regarding the checks and balances on practice here.
My husband and I attended the budget meeting were not given a professional/legal answer for the allocation of these funds. The BOD President Benjamin quote, "THIS IS A SENSITVE SUBJECT" unquote
James and Nicole Ranallo,
As of Dec. 6, 2016 as advised, I am giving a 10 day response notice for the printout of this years’ G/L 2015 Master Financial Statement for October 2015 (primarily, for Item 5020 Rec./Master Assoc Fee for 2015 and 2016 budget regarding the checks and balances on practice here.
My husband and I attended the budget meeting were not given a professional/legal answer for the allocation of these funds. The BOD President Benjamin quote, "THIS IS A SENSITVE SUBJECT" unquote
Kristine Artist
Jul 25, 2015
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Office manager Michelle is horrible. She purposely will not help you if it is inconvenient to her or if she feels like ignoring your request. I think she enjoys dragging her feet when you ask her for help. She will not reactivate my gate FOB to my townhome property after asking her for three days in a row. I don't even know why I pay HOA fees if it goes to them to manage the property where I reside. The upper management is aware of her lack of professionalism but keep her on staff. Don't expect good customer service if you hire this management group.
