Business Details
17 Years
experience
Emergency
services
Your Trusted Property Management Partner in Chattanooga
Founded in 2009 by Drew, Rockpoint Real Estate was established to address the lack of trustworthy property management in Chattanooga. As active investors ourselves, we recognized the critical need to care for both tenants and investment properties. With over 50 years of combined experience across residential real estate and property management, our team has refined systems to manage over 2,000 rental units effectively. We specialize in single-family homes, apartment communities, and everything in between, prioritizing transparent communication and reliable service. Our in-house maintenance team ensures prompt repairs while our digital platform provides real-time access to property status and finances.We serve Chattanooga, Red Bank, Hixson, Ringgold, and surrounding areas, offering 24/7 emergency response services. Our pricing structure maintains clarity with straightforward fee schedules for management, leasing, and maintenance services. Through comprehensive tenant screening and lease enforcement processes, we protect property owners' investments while maintaining positive resident relationships. Our commitment to continuous improvement has earned us recognition from both property owners and tenants across multiple states. As local experts with national aspirations, we combine hands-on experience with industry certifications to deliver exceptional property management solutions.
Services
Property Management
Tenant Screening
Maintenance Services
Financial Reporting
Lease Processing
Emergency Response
Property Inspections
Online Reporting
Rent Collection
Eviction Handling
Details
- Year established: 2009
Highlights and features
- Team with 50+ years combined experience in residential property management
- In-house maintenance team ensures prompt, reliable repairs
- 24/7 emergency response service for urgent property issues
- Transparent online reporting with real-time financial access
- Proven track record managing 2,000+ rental units regionally
What people say
Professional and responsive
Property finally cash-flowing
Quick communication
Excellent tenant relations
Reliable property oversight
Services
Property Management
Our comprehensive property management handles all aspects of rental operations. We coordinate tenant communications, enforce lease agreements, and manage financial reporting. Property owners benefit from our 24/7 emergency response while accessing real-time investment data through our digital platform. Our proven systems optimize rental income potential while minimizing owner involvement.
Tenant Screening
We implement rigorous tenant screening processes to protect your investment. Our evaluations include credit checks, criminal background screenings, and rental history verification. This thorough approach minimizes risk while ensuring quality tenant placements. Our experience managing 2,000+ units has refined our ability to identify reliable residents for property owners.
Maintenance Services
Our in-house maintenance team provides prompt, professional repair services. We handle both routine and emergency maintenance across multiple technical domains including HVAC, plumbing, and electrical systems. With 75125 hourly rate tiers based on complexity, our transparent pricing ensures property readiness and tenant satisfaction without unexpected costs.
Financial Reporting
We offer detailed financial reporting through both digital and traditional formats. Owners receive monthly statements by the 15th with direct deposit options. Our system tracks rental income, maintenance expenses, and tax documentation including 1099 forms. Digital access provides real-time financial visibility for informed decision-making.
Lease Processing
From initial lease creation to renewal management, we handle all contractual aspects. New lease setup costs $500 minimum while conventional renewals are $250. Our expertise ensures legally sound agreements that protect both owners and tenants. We also manage rent adjustments and eviction procedures when necessary.
People
Drew
Founder & Investor
Founded Rockpoint Real Estate in 2009 after experiencing property management challenges as an active real estate investor. Combines owner perspective with operational leadership.
Khayla
Regional Manager
Commercial real estate veteran with decade-long industry experience. Transitioned to residential management in 2019 while pursuing Certified Apartment Manager designation as licensed broker.
Melissa
Portfolio Manager
Licensed Affiliate Broker with five years of property management experience. Specializes in personalized service and maintaining high communication standards between all parties.
David
Maintenance Supervisor
Seven-year maintenance expert with comprehensive HVAC, plumbing, and electrical skills. Focuses on technical excellence and community service through property care.
Questions
What are your management fees?
We charge 10% of monthly rent (minimum $100) for 1-4 units and 8% (minimum $80) for five+ units. Vacant properties have a $50 monthly fee.
Do you provide monthly reporting?
Yes, you get 24/7 online access to financials and documents. Monthly statements with direct deposit payments arrive by the 15th of each month.
What services are included?
Our comprehensive management includes property evaluation, tenant screening, rent collection, maintenance coordination, lease enforcement, and financial reporting with 24/7 emergency response.
How do you handle maintenance?
Our in-house technicians handle routine and emergency repairs. We charge $75/hour for Level 1 and $125/hour for Level 2 maintenance with transparent pricing.
What areas do you serve?
We manage properties in Chattanooga, Red Bank, Hixson, Ringgold, and surrounding areas including Lookout Mountain and Chickamauga.
What information is needed to start?
We require proof of ownership, signed management agreement, current leases, security deposits, insurance documentation, and property access details to begin management.
Reviews (4)
Jade Alger
Mar 31, 2021
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Rock Point leased our property for 2 years while we were living abroad. We appreciated being able to see all the financials online, and they do a great job at securing amazing tenants. If you are looking to rent out a property, without having to worry about the details, Wanda and Philip at Rock Point will serve you well.
Susan Pesterfield
Feb 25, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Working with Rockpoint was a great experience! Wanda is the best and was always so personable and helpful if I had any questions. I was grateful to have such a professional group to work with .
Working with Rockpoint was a great experience! Wanda is the best and was always so personable and helpful if I had any questions. I was grateful to have such a professional group to work with .
Josh Garner
Dec 19, 2020
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Positive:Professionalism,Quality,Responsiveness,Value
Rock Point manages multiple properties for me and they continue to earn my business with their professionalism, prompt response and full slate of services. If any issues come up, I know they've already got it handled! Highly recommend!!!
Rock Point manages multiple properties for me and they continue to earn my business with their professionalism, prompt response and full slate of services. If any issues come up, I know they've already got it handled! Highly recommend!!!
Shawn Wilkes
Dec 08, 2020
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I moved into my current rental house about 4 years ago. Have had to deal with other rental management companies that were horrible! Rock Pointe took over almost a year ago. Wanda is quick to respond to any questions I have. Phillip responded to a after hours emergency I had and got me the help I needed ASAP. Mike (the maintenance guy) is quick to respond, professional, and just a really nice guy.
I have never met the owner of this home but choosing Rock Pointe to manage the property was the best choice he has made. I hope to be able to buy my own home sooner than later but until then.....I am sticking
I have never met the owner of this home but choosing Rock Pointe to manage the property was the best choice he has made. I hope to be able to buy my own home sooner than later but until then.....I am sticking
