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Your Trusted Partner for Property Management Solutions in Roanoke
At The Grandin Agency, we specialize in residential property management and investment home sales, serving Roanoke property owners with a dedicated focus on quality, responsiveness, and professionalism. With over 20 years of combined experience in property management and real estate sales, our team delivers the knowledge and skill necessary to help rental investments thrive. We prioritize relationship-driven service, answering every call and responding to emails promptly to ensure client and tenant satisfaction. Our reputation is built on a perfect record with the Real Estate Board, membership in the Better Business Bureau, and active involvement in the Chamber of Commerce. Our brokerage principals bring firsthand understanding of the local investment market, having personally bought and sold over 30 rental properties in the past three years.We employ two full-time maintenance crews and offer 24/7 on-call service, managing every aspect of rental properties with care and efficiency. Our results guarantee ensures clients pay only after we deliver qualified tenants, while our leasing guarantee provides free replacement tenants if leases terminate before 10 months. We offer transparent financial reporting through encrypted owner portals and provide damage protection for approved pets up to $1,000. Our market analysis maximizes return on investment, and our extensive tenant screening process ensures quality occupants. We are committed to being a trusted partner dedicated to protecting investments and enhancing peace of mind.
Services
Property Management
Tenant Screening
Rent Collection
Maintenance
Financial Reporting
Highlights and features
- We have over 20 years of combined experience in property management and real estate sales.
- Our 24/7 on-call service ensures prompt response to maintenance emergencies.
- We offer a results guarantee: pay only after we deliver qualified tenants.
- Our leasing guarantee provides free replacement tenants if leases terminate before 10 months.
- We provide $1,000 damage protection for approved pets beyond security deposits.
Associations and certifications
- Better Business Bureau
- Real Estate Board
What people say
Great peace of mind
Competent and professional
Prompt communication
Thorough tenant screening
Effective maintenance
Services
Property Management
The Grandin Agency provides comprehensive property management for single-family and small multifamily properties. Our services include tenant screening, rent collection, maintenance coordination, and financial reporting. We employ full-time maintenance crews and offer 24/7 emergency support to ensure properties remain well-maintained and occupied by quality tenants. Our market analysis maximizes rental income while our guarantees protect owners against early lease terminations and pet damage.
Tenant Screening
Our extensive tenant screening process includes criminal background checks, eviction history reviews, and financial qualification assessments. We verify applicants against terrorist watch lists and perform nationwide database searches to ensure trustworthy tenants. This rigorous approach minimizes property damage and late payments while maintaining high occupancy rates. Our screening tools and waiting list of qualified renters help owners secure reliable tenants quickly.
Rent Collection
We ensure timely rent payments through automated reminders and 24/7 online payment portals. Funds are securely disbursed to owners via encrypted systems with full transaction visibility. Our balanced late fee policies encourage long-term occupancy without alienating tenants. Out-of-town owners receive electronic documentation and virtual support for seamless financial management.
Maintenance
Our full-time maintenance teams handle repairs promptly, with 24/7 emergency coverage for critical issues. We conduct quarterly drive-by inspections and biannual interior checks with photo documentation accessible through owner portals. Move-in/move-out inspections track property condition, while online tenant portals streamline service requests and ensure timely maintenance resolution.
Financial Reporting
We provide detailed financial reporting through secure online portals, including income statements and expense reports. Owners access real-time investment performance data with 24/7 availability. Our transparent billing structure avoids hidden fees, offering exceptional value compared to competitors' la carte pricing models. Electronic document delivery supports remote property ownership across any geographic location.
Questions
What property management services do you offer?
We provide full-service management including tenant screening, rent collection, maintenance coordination, financial reporting, and 24/7 emergency support for single-family and multifamily properties.
Which areas do you serve?
We serve Roanoke, Smith Mountain Lake, Indian Valley, Penhook, and Union Hall with local market expertise and property management solutions.
What guarantees do you offer property owners?
We provide three guarantees: results guarantee (no payment until we find tenants), leasing guarantee (free replacement tenants if leases break before 10 months), and pet damage protection up to $1,000.
How do you handle maintenance emergencies?
Our 24/7 on-call service ensures prompt response to maintenance emergencies, with full-time crews available nights, weekends, and holidays for urgent property needs.
What makes your tenant screening process unique?
We perform comprehensive background checks including criminal records, eviction history, financial qualifications, and terrorist watch list verifications to ensure quality tenants for your property.
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Reviews (3)
Dangle V.
Oct 18, 2020
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Renting a property of theirs in an area that apparently has terrible gang violence. Someone died less than a mile in a shooting at the gas station away 2 nights ago. They won't respond to emails either. I'd advise going with a different agency.
Marissa Y.
Feb 05, 2019
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Went to a property for a showing and wasted 15 minutes trying to work a lockbox that was inoperable. Also, no one was there to meet me and no one was available by telephone to assist, other than to email me additional information. This is an extremely unsafe system. The showing states the home for rent was in Old Southwest - it was not, and I was yelled at by a strange woman the entire time I was there. I went directly to the agency to report my experience, and the man I spoke to was unapologetic and ambivalent.
Catherine P.
Sep 21, 2016
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The Grandin Agency is managing my property and giving me great peace of mind. Work has taken me out of state for an indefinite period of time and I am confident my house is monitored and cared for properly. They have removed the stress of property management / rental completely. The house receives and external check once a month and an internal check every three months. Everyone I have dealt with at the Agency is very competent and professional. All calls and emails are answered promptly. I highly recommend the Grandin Agency for any of your real estate needs.
