Business Details
42 Years
experience
Emergency
services
Expert Property Management Services in Raleigh, NC
TradeMark Residential has been a trusted leader in property management for over 40 years, serving communities across the Carolinas and Georgia. Founded in 1984, our mission is to provide exceptional, personalized service to property owners and tenants by combining deep local expertise with innovative technology. Our team of seasoned professionals brings decades of combined experience in residential and multifamily property management, ensuring strategic solutions for maximizing investment returns.We are committed to fostering strong community relationships through transparent communication, proactive maintenance, and rigorous tenant screening processes that comply with all federal and state regulations. Our dedication to excellence is reflected in our high occupancy rates, tenant satisfaction, and long-term partnerships with property owners who benefit from our comprehensive, full-service approach to property management.
Services
Property Management
Real Estate Services
Resident Portal
Rental Analysis
Maintenance Services
Tenant Screening
Financial Reporting
Online Portals
Emergency Repairs
Capital Planning
Details
- Year established: 1984
Highlights and features
- We offer 24/7 emergency maintenance services.
- Our team provides personalized property management solutions.
- Seasoned professionals with decades of industry experience.
- Transparent communication through dedicated online portals.
- Comprehensive tenant screening compliant with federal and state laws.
What people say
Promptness and professionalism
Made home possible
Amazing property manager
Great experience
Quick responses
Services
Property Management
We offer comprehensive property management services tailored to residential and commercial properties. Our team handles day-to-day operations, financial reporting, tenant relations, and maintenance to maximize your investment returns. With decades of local market expertise, we ensure properties remain competitive and well-maintained while providing owners with transparent communication and detailed performance insights.
Tenant Screening
Our rigorous tenant screening process includes credit checks, employment verification, and criminal background reports to ensure qualified renters. Compliance with fair housing laws and strict adherence to North Carolina regulations ensure legal protection and quality tenant placement. This meticulous approach minimizes risks and enhances long-term rental stability for property owners.
Maintenance Services
We provide 24/7 emergency maintenance and preventative repair services to protect your investment. Our in-house technicians and vetted contractors deliver efficient solutions while maintaining strict quality standards. Regular inspections and rapid response times ensure tenant satisfaction and preserve property value through proactive upkeep and timely issue resolution.
Online Portals
TradeMark Residential utilizes advanced platforms like Appfolio and RentCafe for seamless property management. Owners access financial statements and maintenance tracking through secure portals, while tenants submit service requests and make payments online. These tools enhance communication, streamline operations, and improve transparency for all stakeholders through real-time data access and automated processes.
Rental Market Analysis
Our free rental analysis determines optimal pricing using current market trends and comparable listings. This data-driven approach ensures competitive rental rates that maximize income potential while minimizing vacancies. Regular updates help owners adjust strategies based on evolving market conditions, ensuring sustained profitability and alignment with regional demand patterns.
People
Jim Harris
CEO/Principal
With over 20 years in real estate, Jim Harris leads TradeMark Residential's growth across multiple markets. As a CCIM-certified professional, he emphasizes strategic operations and community impact through property management, leasing, and investment services while maintaining active roles in local organizations.
Kina Roberts
Vice President, Rental Homes
Kina Roberts brings 20 years of property management experience and a real estate broker license to her role. She focuses on exceptional service delivery while balancing family life with her husband and son, pursuing travel and plant care hobbies.
Robert Hodge
Vice President, Institutional Communities
Robert Hodge has 30 years of multifamily property experience, specializing in acquisitions and capital improvements. He oversees institutional community management while homeschooling his two youngest sons and supporting their extracurricular activities.
Ed Bachelor
Business Development
Ed Batchelor contributes 50 years of real estate expertise as a former President and current consultant. He focuses on accounting operations and team mentoring while prioritizing family time with his wife, children, and four grandchildren.
Summer Hunt-Goldstein
Regional Property Manager
Summer Hunt-Goldstein manages 500+ units with a focus on maximizing property performance. A licensed real estate agent since 2014, she balances her career with family life in Raleigh, enjoying outdoor activities and family travel.
Questions
When do you receive rent payments?
Rental payments are processed through tenant portals, with distribution details determined by location or preference.
How are rental prices determined?
Market conditions dictate rates, with professional analysis available to optimize pricing strategies.
What tenant screening process do you use?
Comprehensive background checks, credit evaluations, and employment verification ensure qualified tenants.
How do you handle property repairs?
Maintenance requests are submitted via portals, addressed by in-house technicians and approved vendors.
Can owners perform their own repairs?
Preferred providers are recommended to ensure quality, licensing compliance, and risk reduction.
How are evictions managed?
Legal compliance is maintained through state-specific procedures managed entirely by our team.
Reviews (6)
Jazi Love
Feb 01, 2022
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Very unprofessional. Debra Thomas is the worse of the bunch. This is a company ran by complete scammers. I mean you can read the responses and tell they are unprofessional.
Owen Phillips
Jan 30, 2022
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Edit 2022: Trademark residential has lied below and said I am not associated with the company. I lived in a rental house in Raleigh north carolina. The house was sold to trademark residential. They then evicted myself and dozens of other people, and tore down the homes in order to build more expensive ones. One of the people evicted, who lived in the same duplex as me, died of a heart attack a week after being evicted. Trademark Residential are filthy landlords and gentrifiers. People and companies like this are what is wrong with the world today
J. M. Jones
Jan 01, 2022
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Positive:Professionalism
Michelle Clark, the property manager at 450 Hay Street Fayetteville, NC is by far the most involved, active, and professional property manager I've ever had the pleasure of having supervise any apartment I've ever lived in. I highly recommend the facility due to the support from Michelle and her team alone.
Michelle Clark, the property manager at 450 Hay Street Fayetteville, NC is by far the most involved, active, and professional property manager I've ever had the pleasure of having supervise any apartment I've ever lived in. I highly recommend the facility due to the support from Michelle and her team alone.
Anna Slawter
Dec 21, 2021
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I had an appointment to view a home that was for rent. I arrived at the correct time but no one was there. I attempted to text and call and no one answered the phone. I waited 45 minutes and no one showed up. Very unprofessional.
Update: Actually, I was not 10 days early. The email I received from Trademark tonight at 8:15 pm apologized for the "glitch in the system" that allowed me to sign up for a tour before the house was ready to be viewed. I was not contacted to reschedule until after I left my initial post on Google. But I do thank you for reaching out, explaining about the glitch, and
Update: Actually, I was not 10 days early. The email I received from Trademark tonight at 8:15 pm apologized for the "glitch in the system" that allowed me to sign up for a tour before the house was ready to be viewed. I was not contacted to reschedule until after I left my initial post on Google. But I do thank you for reaching out, explaining about the glitch, and
Stephanie Teal
Oct 19, 2021
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My partner and I rented a home under trademark for 1 year and I'm so glad the private owner of the home switched companies. I experienced so many frustrating issues with Trademark that I have to believe it was not just our property manager - it must run deep in the company. Things you need to be aware of if you rent from this company: Rent was frequently not posted.. I had to actually remind them several months to post our rent so that we could pay it. Work orders went weeks sometimes MONTHS un-attended to. I will say that after diligently pushing the company to fix things like our HVAC system
Nicole Nudelman
Aug 13, 2021
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My lease is ending August 31st and Ive been trying to reach my property manager, Kina Roberts, for over 3 weeks now with a few questions. After about 6 phone calls and voicemails and just as many emails she got back to me with one misspelled sentence that didnt even address everything I asked. there is a similar review below and trademarks policy is to get back within one business day, that has never been the case. She is incredibly hard to get ahold of and always very short whenever I can actually reach her.
Denise at the front desk is great though, very friendly and always quick to help
Denise at the front desk is great though, very friendly and always quick to help
