Business Details
46 Years
experience
Emergency
services
Your Trusted HVAC & Plumbing Experts in Lawrenceville, GA
Cool Masters Services has been a family-owned and operated HVAC and plumbing provider in Metro Atlanta since 1980. With over 45 years of industry experience, we prioritize honest service, ethical standards, and customer satisfaction. As a Carrier Factory Authorized Dealer and recipient of the Carrier Presidents Award in 2025, we combine cutting-edge technology with skilled technicians to deliver repairs, installations, and maintenance across residential and commercial properties.Our team, including certified experts like Raul Flores and Eduardo Martinez, emphasizes transparent communication, no upselling, and 24/7 emergency availability. Serving over 25 cities including Lawrenceville, Atlanta, and Duluth, we offer financing options through Wells Fargo and maintain a 4.9-star rating across 600+ reviews. Our commitment to quality is reflected in our Carrier-recognized practices, trained technicians, and client-focused approach that ensures long-term energy savings and comfort.
Services
HVAC Repairs
Plumbing Services
Emergency Repairs
Maintenance Plans
Water Heater Installation
Carrier Product Sales
Indoor Air Quality
Duct Repair
AC Installations
Financing Options
Details
- Year established: 1980
Highlights and features
- Over 45 years of HVAC and plumbing expertise in Metro Atlanta.
- Carrier Factory Authorized Dealer with industry-leading certifications.
- 24/7 emergency service available across 25+ cities.
- No upselling policy with transparent pricing and diagnostics.
- Financing options through Wells Fargo Bank for major repairs.
Associations and certifications
- Carrier Factory Authorized Dealer
What people say
Prompt service
Professional technicians
Transparent pricing
24/7 availability
No upselling policy
Services
HVAC Repairs
Our HVAC repair services address urgent heating and cooling issues with precision. Technicians like Eric Medina and Raul Flores utilize advanced diagnostics to resolve leaks, electrical faults, and system failures. Clients praise our rapid response for emergency repairs, with 95% of calls resolved within 30 minutes. We prioritize transparent communication and avoid upselling, ensuring cost-effective solutions for residential and commercial systems.
Plumbing Services
We provide comprehensive plumbing solutions including leak detection, drain cleaning, and water heater repairs. Certified plumbers like Chris Barrett deliver lasting fixes for pipe corrosion, fixture replacements, and emergency burst pipe situations. Our service includes water purification system installations and sump pump maintenance. With a focus on clear diagnostics, we ensure 24/7 availability for critical plumbing failures across Metro Atlanta.
Maintenance Plans
Our scheduled maintenance programs prevent system failures through comprehensive inspections. Services include thermostat calibration, refrigerant checks, and air quality assessments. Annual maintenance extends equipment lifespan while preserving manufacturer warranties. Clients receive personalized energy-saving recommendations, with 85% reporting reduced utility bills. Plans include discounted parts and priority emergency service access.
Emergency Repairs
Available daily with no additional fees during 5PM-9PM hours, our emergency team addresses critical failures. Technicians arrive equipped to handle AC breakdowns, heating system malfunctions, and plumbing emergencies. Over 60% of emergency calls in 2024 were resolved within 30 minutes. We provide real-time updates and visual documentation to ensure client understanding of repair processes.
AC Installations
We install energy-efficient cooling systems tailored to property requirements. Our Carrier-certified technicians perform detailed load calculations and offer financing options through Wells Fargo. Installations include smart thermostat integration and ductwork optimization. Clients receive lifetime support documentation and access to manufacturer warranties. Over 200+ installations completed in 2024 with 98% customer satisfaction rate.
People
Eric Medina
HVAC Technician
Certified HVAC technician with 12 years of experience. Recognized for clear diagnostics, crawl space expertise, and client communication. Handles complex repairs and water line installations with meticulous documentation.
Chris Barrett
Master Plumber
Master plumber specializing in emergency plumbing solutions. Expert in water heater replacements and pipe routing. Known for thorough explanations and property protection during repairs. Recipient of multiple customer service awards.
Eduardo Martinez
AC Specialist
Carrier-certified AC specialist with expertise in system diagnostics. Provides detailed before/after assessments and energy efficiency recommendations. Recognized for handling complex thermostat programming and indoor air quality solutions.
Raul Flores
Lead Technician
Lead technician with 18 years of HVAC experience. Specializes in emergency repairs and system replacements. Known for transparent pricing explanations and thorough post-repair testing procedures. Receives frequent client re-requests.
Humberto Vargas
Maintenance Technician
Experienced in preventive maintenance programs. Conducts comprehensive system evaluations and provides actionable recommendations. Recognized for patient client education and detailed follow-up reporting.
Questions
Do you offer 24/7 emergency HVAC services?
Yes, we provide 24/7 emergency HVAC services with technicians available within 30 minutes. Emergency appointments outside regular hours incur a small fee.
Are financing options available for HVAC replacements?
Yes, we offer Carrier Credit Card financing through Wells Fargo Bank for approved applicants seeking AC or heating system replacements.
What service areas do you cover?
We serve Metro Atlanta and surrounding areas including Lawrenceville, Atlanta, Duluth, Roswell, Suwanee, and Stone Mountain. Contact us for specific location verification.
Do you provide maintenance contracts?
Yes, our maintenance programs include bi-annual inspections, priority emergency service, and discounted parts/labor. Clients receive personalized energy-saving recommendations with each visit.
Are there discounts for specific groups?
Yes, we offer 10% off major repairs for military, first responders, and educators with valid ID verification during service visits.
What HVAC brands do you work with?
As a Carrier Factory Authorized Dealer, we specialize in Carrier products but service all major HVAC brands for repairs and maintenance.
Reviews (4)
Sam Osborne
Oct 26, 2021
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Great visit. Raul was on time and perform the preventative maintenance on the HVAC system. He also has a great personality.
Service:HVAC maintenance
Service:HVAC maintenance
Aman Bhojani
Oct 02, 2021
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Amazing service! Speaking to Kimberly to get scheduled was a joy, and I’m looking forward for our first humidity consultation :)
Dierra Morrow
Sep 16, 2021
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Very professional and thorough. Did a great job on explaining what he was doing and what maintenance I will need. Chris was also helpful and honest on what parts of my AC unit were worth replacing before needing a whole new one
J. Morris
Sep 15, 2021
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Had to replace attic fan motor and Jonathan was great with the evaluation, estimate and working with our home warranty.
Mike was outstanding, performing the installation quickly and quietly, while we worked from home below. Would definitely hire Cool Masters again.
Mike was outstanding, performing the installation quickly and quietly, while we worked from home below. Would definitely hire Cool Masters again.
