Business Details
33 Years
experience
Emergency
services
Emergency Medical Services in Southeast Michigan
Established in 1993 as a not-for-profit community service, we have become Southeast Michigan's largest and most integrated emergency medical services provider. With over 900 dedicated team members, we serve more than 190,000 patients annually across nine counties, combining advanced clinical care with community-focused initiatives. Our board includes emergency physicians and healthcare leaders who guide our commitment to clinical excellence and patient safety. We invest all operational income into equipment upgrades and personnel development, including a $7.2 million recent investment in new ambulances. Our leadership team maintains direct engagement with healthcare stakeholders to develop innovative treatment models aligned with emergency care advancements.Through 24/7 critical care transport, mobile health programs, and air medical services, we ensure rapid response and quality care. Our integration with local hospitals enables seamless healthcare delivery, while our Shock and Save AED initiative improves community cardiac survival rates. We provide free CPR training and equipment grants to local organizations, demonstrating our commitment to public health. Our team development includes industry-leading wages, benefits, and free paramedic training for qualified EMTs. With a vehicle fleet average age of just 1.7 years, we maintain one of the most modern ambulance fleets in the region.
Services
911 EMS Services
Critical Care Transport
Air Medical Transport
Mobile Health Services
Ambulatory Transport
AED Program
EMT Training
Details
- Year established: 1993
Highlights and features
- We have served Southeast Michigan communities for over 30 years with advanced emergency care.
- Our team includes 900 medical professionals trained in the latest emergency treatment protocols.
- We maintain a modern ambulance fleet with vehicles averaging just 1.7 years old.
- Our 24/7 emergency services respond to over 190,000 annual requests for assistance.
- As a non-profit, we reinvest all income into clinical equipment and personnel development.
Associations and certifications
- Commission on Accreditation of Allied Health Education Programs
What people say
Professional crews
Timely responses
Modern equipment
High patient satisfaction
Effective training
Services
Critical Care Transport
Our ground critical care units handle ICU patient transfers between healthcare facilities. Each team includes personnel with advanced training in ventilator management, IV pump operation, and complex medication administration. This service maintains continuous monitoring and critical interventions during patient transport.
Air Medical Transport
Medstar Ambulance LifeFlight provides rapid critical care transport over long distances. Each flight team includes a nurse paramedic, paramedic, and skilled pilot. The program enables efficient transfer of critically ill patients between medical facilities while maintaining advanced life support measures during transit.
Mobile Health Services
Specially-trained paramedics provide home healthcare services including discharge follow-up, medication compliance monitoring, and preventative care. This program reduces hospital readmissions by addressing patients' social determinants of health and providing in-home health assessments.
Ambulatory Transport
Non-emergency transportation service for patients who do not meet medical necessity for ambulance care. We transport patients to medical appointments, specialty care facilities, or home after hospital discharge. Services require advance scheduling through our non-emergency dispatch center.
EMT Training Program
CAAHEP-accredited emergency medical technician courses prepare students for EMS careers. The program offers flexible scheduling with on-site and online learning resources. EMT graduates receive free paramedic training as part of our commitment to workforce development in emergency medical services.
Questions
What areas does Medstar serve?
Medstar provides emergency services across Bay, Clinton, Eaton, Ingham, Genesee, Lapeer, Macomb, Oakland, and Wayne counties in Southeast Michigan.
Are Medstar's services available 24/7?
Yes, our 911 emergency services operate 24 hours a day, 7 days a week, with critical care transport available at all times.
How do I schedule non-emergency transport?
Call our non-emergency scheduling division at 586-468-4475 to arrange wheelchair or ambulatory transport services.
Does Medstar provide medical equipment to communities?
Through our Shock and Save Initiative, we provide AED grants to schools, churches, and civic organizations across our service area.
What training programs does Medstar offer?
We offer CAAHEP-accredited EMT courses and free paramedic training for qualified EMTs, plus continuing education in ACLS, PALS, and other emergency medical specialties.
Can Medstar's air ambulances transport international patients?
Our LifeFlight program specializes in regional critical care transport, but can coordinate with other agencies for long-distance international transfers when needed.
Reviews (6)
Abigail Bryant
Feb 02, 2022
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When I had to call 911 yesterday the paramedic is had named Steve or Steven was so kind to me. I was in so much pain and scared and he was so professional and treated me like a family member. If I could give them 10 stars I would.
Alex Hackman
Nov 14, 2021
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I got diagnosed with COVID on Wednesday (11-17). The hospital told me that MedStar would call me on Thursday to set upa at home infusion. I waited until Friday afternoon to call because I didn't receive one had to leave a voicemail hour later I got a call the lady said I would get a call Sunday morning for a afternoon appt. And now it's Sunday afternoon once again no phone call no appt. You guys are terrible. I really hope I don't have to rely on you for emergencies my great is you won't make it.
Michele Radleseib
Aug 30, 2021
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My husband was supposed to be picked up at 6pm to be transported to another hospital well, here it is 8 and still waiting. I called dispatch and got the rudest little *****.
Angela Thiery
Aug 19, 2021
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Caring helpful and gentle. I cant thank Sydney and Lydia enough for transporting me to hospital. If I can request Sydney every time I would.
Shaun D.
May 16, 2021
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Worst Ambulance service ever. First of all the driver who was transporting my 4 year old son never used turn signals cut across 3 lanes of traffic without signaling or giving a damn about who was in the ambulance. Then to top it off the ambulance driver took the longest route possible due to the fact they get paid off of mileage. Terrible experience and never again.Ill transport my own son next time from hospital to hospital at least I know where Im going and how to drive. I witnessed it all my wife was in the back of the ambulance and I was following in my truck. Bums I hope you guys go
Shelly Thomas
Jan 31, 2021
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My father is alive today because of Medstar. The Mt. Clemens firemen wanted to make him walk from his house to the sidewalk, and the Medstar guy and gal insisted that do their work up in the house, and then brought the gurney into the house to carry him out after they gave him and IV and medication (while the firemen stood around and giggled.) We found out that my Dad had 90% occlusion of two vessels in his heart, and the doctor said making him walk that far with chest pain would have probably killed him. Our family had Christmas with my Dad this year because of Medstar. There is no higher praise
