Unitel has been providing premier customer engagement services for over 20 years - Whether you need a complete outsourced contact center, call overflow help, special short-term projects, or anything in between - we have the resources and expertise to exceed expectations. Score loyalty points with active customers, reawaken inactive customers, and naturally create ambassadors for your brand.
We employ state-of-the-art proprietary software and integrated computer systems that enable our engagement specialists to provide your customers with exceptionally intelligent service. We integrate with virtually all systems, or in isolation, and provide clients real-time access to revenue reporting; the ability to drill down into each campaign, each customer file, and each customer call.
We employ state-of-the-art proprietary software and integrated computer systems that enable our engagement specialists to provide your customers with exceptionally intelligent service. We integrate with virtually all systems, or in isolation, and provide clients real-time access to revenue reporting; the ability to drill down into each campaign, each customer file, and each customer call.
Services
Why Us
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Many consumers simply place an initial order from a company, and never order again. Sound familiar? Since inception, each dollar spent with Unitel has returned back $6 in revenue for clients. At Unitel Performance Marketing, we review your customer file for data integrity and usability across all customer types (inactive, up-sell, etc).
Services
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Unitel Performance Marketing focuses on quick wins to optimize customer acquisition, leads, and sales. Score loyalty points with active customers, reawaken inactive customers, and naturally create ambassadors for your brand. With a virtual secretary at hand, you won't have to worry about the other smaller tasks that can stress business operations to the max.
Inbound Sales Services
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Inbound sales are hot or warm leads that call in directly. Therefore, these calls should have a very high close ratio. However, some companies either lack the manpower to handle large volumes or, are experiencing poor performance from their internal inbound sales team; resulting in these sales slipping through your business's fingertips.
Outbound Sales Services
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Outbound sales are necessary in almost every business. A business will often have a dedicated team that reaches out to prospective customers in hopes of generating an alternative stream of revenue that would not have otherwise existed. At Unitel Performance Marketing, we operate differently than your traditional outbound sales role.
Customer Service Calls
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Score loyalty points with active customers, reawaken inactive customers, and naturally create ambassadors for your brand. There will always be a need for customer service. Whether it's unhappy or confused customers, your business will have to set time aside to address their concerns.
However, you may not have the staff to handle such a huge demand or simply do not want the overhead cost burden that comes along with hiring an internal customer service team.At Unitel Performance Marketing, we have the capabilities to meet your customer care needs, at a fraction of the cost. Our customer call center is filled with a dedicated team of experts who will educate themselves on your business goals, products, and services.
However, you may not have the staff to handle such a huge demand or simply do not want the overhead cost burden that comes along with hiring an internal customer service team.At Unitel Performance Marketing, we have the capabilities to meet your customer care needs, at a fraction of the cost. Our customer call center is filled with a dedicated team of experts who will educate themselves on your business goals, products, and services.
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