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Trusted Real Estate Technology Solutions for Agents
SentriLock is a leading provider of integrated real estate technology solutions designed to enhance security, streamline workflows, and improve client experiences for real estate professionals. Founded with a mission to revolutionize property access and showing management, we specialize in secure electronic lockbox systems, innovative showing services, and comprehensive property management software. Our platform combines cutting-edge technology with user-centric design to create a seamless ecosystem where agents can manage lockbox access, schedule showings, track client interactions, and maintain property security through a single interface. With over 500,000 agents relying on our solutions nationwide, we prioritize robust security protocols, real-time tracking capabilities, and industry-leading customer support to protect both properties and professional reputations.Backed by decades of experience in real estate technology and owned by the National Association of REALTORS, our solutions are built to meet evolving industry standards while maintaining strict data privacy commitments. Our team of experts continuously develops features like SAM (the first AI-powered virtual assistant for real estate) and FlexCodes to deliver trackable, time-limited access that eliminates unauthorized entry risks. Through strategic partnerships and reciprocal access agreements, we ensure nationwide compatibility for agents working across multiple markets while maintaining strict compliance with industry regulations.
Services
Electronic Lockboxes
Showing Service
Property Management
SentriConnect Mobile App
Agent Support Tools
Highlights and features
- We offer award-winning, secure electronic lockbox systems trusted by over 500,000 agents
- Our platform provides seamless integration with MLS tools and real-time access tracking
- We deliver 24/7 U.S.-based customer support with dedicated assistance for implementation
- Our solutions include SAM - the industry's first AI-powered virtual assistant for real estate
- We maintain strict data privacy commitments under NAR ownership while ensuring nationwide compatibility
What people say
Secure electronic lockbox
Easy to navigate
Professional appearance
Real-time tracking
Seamless integration
Services
Electronic Lockboxes
Our industry-leading electronic lockboxes provide secure key storage and trackable access for real estate professionals. Using advanced encryption technology, these devices allow controlled entry through multiple authentication methods including mobile apps, PINs, and time-limited codes. Agents can monitor access activity in real time while maintaining complete security for listed properties.
Showing Service
This comprehensive showing management solution streamlines appointment scheduling, route planning, and client communication. The integrated platform enables automated confirmations, itinerary creation with Google Maps routing, and real-time notifications for both agents and clients. SAM the AI assistant helps reschedule appointments and provides departure alerts based on traffic conditions.
Property Management
Our property management system combines lockbox management with detailed access reporting and audit capabilities. Users can assign temporary access to contractors or out-of-area agents through FlexCodes while maintaining complete transparency of all access events through integrated logging and reporting features.
SentriConnect Mobile App
This mobile application provides secure property access solutions for agents, contractors, and third-party professionals. Features include time-limited code generation, real-time access notifications, and property location tracking. The app integrates with lockbox systems to deliver verified access while maintaining detailed security logs.
Agent Support Tools
Our productivity suite includes SAM AI assistant, ClientConnect for buyer tracking, and integrated feedback collection tools. Agents benefit from automated scheduling, client communication portals, and showing analytics that help optimize workflow efficiency and client engagement.
Questions
How do I access a lockbox using the SentriKey Real Estate app?
Open the app, enter your PIN or use biometric authentication, then select 'Open Lockbox' after waking the device with the ENT button. The app will automatically engage the lockbox motor for secure access.
What support options are available for SentriLock users?
Our U.S.-based support team is available 24/7 through phone, email, or in-app messaging. Additional resources include video tutorials, product documentation, and live training webinars for both new and existing users.
How does SentriLock maintain property security for agents?
Our systems use military-grade encryption, real-time access logs, and multiple authentication methods including biometrics. Temporary access codes and Bluetooth connectivity provide trackable entry while preventing unauthorized access.
Can out-of-area agents access listings protected by SentriLock?
Yes. Our system allows reciprocal access through shared codes, SentriConnect app integration, and nationwide compatibility agreements. Agents traveling between markets can securely access properties without additional account setup.
How does the SAM® virtual assistant enhance productivity?
SAM® automates showing rescheduling, sends departure alerts based on traffic patterns, and provides real-time updates through the app. This AI-powered tool reduces manual communication and helps maintain efficient showing schedules.
What happens to existing SentriCards with the system update?
The SentriCard is being phased out due to outdated technology. Current lockboxes remain compatible with the new app-based system, but we recommend transitioning to Bluetooth-enabled lockboxes to access enhanced features and improved security protocols.
Reviews (4)
Shannon Gaccione
Nov 14, 2021
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Lockboxes are unreliable. If an agent cannot relock it on your property you have to go change out lockboxes which it time consuming. Sometimes it takes forever to connect so when showing homes it is frustrating. I have had good and bad experiences with customer service. BUT there has to be another system that works better then this!!! Bring back the old days of when things worked!
Konho Spotto
Aug 24, 2021
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So called Hi-Tec make the thing very complicated, super user unfriendly to cross board agent, need long time to install and learn how to use, stupid barrier for a easy showing with traditional lock box! Hate it!!!!
David Price
Dec 29, 2020
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Flawed Technology only gives showing instructions to agents and brokers WITHIN THAT BOARD. Agents from other boards have to get on hands and knees and beg listing agent for a 1 day code. Not Agent friendly.!
Doris LaBeau Re Max Masters
Oct 16, 2020
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Thank you to Randall who literally walked me through the process of gaining a one day access code for one of my agents...I appreciated his thoroughness and kindness....even though some days I'm still challenged by the system, I appreciate the customer service I received!
