Business Details
26 Years
experience
Your Trusted Partner for Omnichannel Customer Communications
Doxim has been at the forefront of customer communications management and engagement technology for over two decades. Founded in 2000, we specialize in delivering omnichannel communication solutions tailored for highly regulated industries such as financial services, healthcare, and utilities. Our mission is to empower organizations to modernize their customer interactions by providing personalized, secure, and compliant communication experiences across physical and digital channels. With a global presence spanning the United States, Canada, the United Kingdom, and South Africa, we serve over 1,500 clients, combining deep industry expertise with innovative technology to address digitization, operational efficiency, and customer experience challenges. Our plug-and-play SaaS solutions and managed services are designed to reduce costs while enhancing engagement, supported by a certified team with proven implementation methodologies and ongoing support.We prioritize regulatory compliance and operational excellence, ensuring our clients meet stringent SLAs and industry standards. Through strategic acquisitions and a digital-first mindset, we continue to expand our capabilities, offering end-to-end solutions that integrate seamlessly with core systems and data structures. Our commitment to innovation is reflected in our flexible pricing models and partnerships, enabling clients to focus on value-driven communications. With facilities across North America and a culture of continuous improvement, Doxim remains dedicated to transforming how organizations connect with their customers.
Services
Customer Communications Management
ePresentment
Direct Mail Services
Regulatory Compliance
Document Accessibility
Interactive Engagement
Loan Origination
Account Opening
CRM Integration
Payment Solutions
Details
- Year established: 2000
Highlights and features
- We serve 1,500+ clients in regulated industries with tailored solutions.
- Our technology ensures SLAs and compliance with third-party audits.
- Flexible pricing models focused on delivering value.
- End-to-end digital and print communications management.
- Expert team with deep industry knowledge and proven methodologies.
Services
Customer Communications Management
Doxim's Customer Communications Management (CCM) solutions enable organizations to deliver personalized, omnichannel communications across digital and print platforms. Our technology ensures regulatory compliance, enhances customer engagement, and reduces operational costs. Designed for highly regulated industries, these solutions integrate seamlessly with core systems to streamline document generation, delivery, and archiving.
ePresentment
Our ePresentment services provide secure, on-demand access to critical documents like statements and invoices. This solution reduces reliance on physical mail, lowers distribution costs, and improves customer satisfaction through instant, personalized digital access. It supports compliance with data security standards and integrates with existing IT infrastructures.
Direct Mail Services
Doxim's Direct Mail Services combine high-volume print capabilities with precision delivery logistics. This solution ensures timely, accurate distribution of regulatory documents while maintaining compliance with industry standards. It complements digital channels to offer a hybrid approach for organizations serving diverse customer preferences.
Regulatory Compliance
Our regulatory compliance services help organizations navigate complex legal requirements for document accessibility and data security. By embedding compliance into communication workflows, we mitigate risks of penalties and litigation while ensuring accessibility for individuals with disabilities across all communication channels.
Document Accessibility
Doxim's Document Accessibility services ensure communications meet ADA and WCAG standards, making content accessible to individuals with disabilities. This solution expands market reach while reducing legal risks associated with non-compliance. It includes automated tagging, alternative text generation, and format conversion for digital and print documents.
Questions
What industries does Doxim specialize in?
Doxim serves highly regulated industries including financial services, healthcare, utilities, insurance, and government sectors globally.
How does Doxim ensure regulatory compliance?
Our solutions embed compliance workflows for data security, document accessibility, and SLA adherence, verified through third-party audits and certifications.
Can Doxim integrate with existing systems?
Yes, our technology integrates seamlessly with core banking, CRM, and ERP systems to streamline communication processes without disrupting operations.
What communication channels does Doxim support?
We offer omnichannel solutions spanning email, SMS, mobile apps, print, and secure portals to meet customer preferences.
How does Doxim handle document security?
Our platform uses encryption, access controls, and audit trails to protect sensitive information across digital and physical channels.
How can I request a demo?
Visit our website to schedule a personalized demo with our team to explore tailored communication solutions.
Reviews (3)
The Bard
Nov 27, 2021
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I had a delivery to this business. For a 53 foot trailer, the lot was tight, but the dock was fairly easy to back into. I got there after hours, and the staff was friendly and let me spend the night there to be unloaded in the morning. It turns out, I was at the wrong location (Same business, but wrong warehouse). The staff was clear and concise as to the location of the other warehouse, which wasn't very far away and u was unloaded fairly quickly.
Easy King
Nov 11, 2017
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I worked here 2 years ago and had a wonderful experience. It's was so good that I just started back working again at the establishment.2shift boss is great
Jennifer Edmunds
Jul 28, 2016
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This place is nothing but a sweat shop I worked there for two days not only was I treated like gum on the bottom of their shoe. Everyone I came in contact with was rude and disrespectful. $9.00 is not even enough to endure the treatment I received. As a business owner myself I would never speak to an employee that way. Do not work here
