Business Details
15 Years
experience
Emergency
services
Your Trusted Lubbock Insurance Partner
At Chris Prather Insurance Agency Insurance Agency, we are committed to being a reliable partner in managing your insurance and financial needs. With over a decade of experience since our founding in 2011, we pride ourselves on delivering personalized service tailored to each client's unique circumstances. Our team, led by Chris Prather Insurance Agency Insurance Agencya graduate of Hardin-Simmons University and former State Farm claims professionalhas grown to become one of the largest and most experienced agencies in Lubbock.We specialize in Auto, Home, Renters, Life, and Business Insurance, serving Lubbock, Wolfforth, Idalou, Slaton, Shallowater, and the broader South Plains communities. Our mission is to help clients protect their assets, families, and futures while providing exceptional customer support. Recognized for our award-winning service, we prioritize transparency, expertise, and community trust in every interaction.
Services
Auto Insurance
Homeowners Insurance
Renters Insurance
Life Insurance
Business Insurance
Pet Insurance
Boat Insurance
Condo Insurance
Health Insurance
Annuities
Details
- Year established: 2011
Highlights and features
- We offer 24/7 personalized customer support for urgent needs.
- Our team has over a decade of experience in the insurance industry.
- We provide tailored insurance solutions for individuals and businesses.
- We serve Lubbock and surrounding South Plains communities with local expertise.
- Our agency is recognized for award-winning service and client satisfaction.
What people say
Very helpful staff
Friendly and professional
Saved money on policies
Quick response times
Award-winning service
Services
Auto Insurance
Auto Insurance protects against financial loss from accidents, theft, or damage. We offer customizable policies with competitive rates, including liability, collision, and comprehensive coverage. Our team ensures tailored solutions to meet state requirements and individual needs.
Homeowners Insurance
Homeowners Insurance safeguards your property against damage, theft, and liability claims. Policies include coverage for structures, personal belongings, and additional living expenses. We provide options to protect your home and investments in Lubbock and surrounding areas.
Life Insurance
Life Insurance ensures financial security for your loved ones. We offer term and permanent policies tailored to your family's needs. Our advisors help you choose coverage that aligns with long-term goals and provides peace of mind.
Business Insurance
Business Insurance protects against risks like property damage, liability, and operational disruptions. We design policies for small to mid-sized businesses, covering assets, employees, and legal obligations. Our solutions support sustained growth and risk management.
Renters Insurance
Renters Insurance covers personal belongings and liability for leased properties. Policies include protection against theft, fire, and water damage. We offer affordable options to secure your possessions and provide liability coverage for renters in the South Plains.
People
Chris Prather
Agent
Chris Prather Insurance Agency Insurance Agency founded the agency in 2011 after working in State Farm claims. A Hardin-Simmons University graduate, he leads a team dedicated to personalized insurance solutions for Lubbock communities.
Chelsi Allen
Team Leader
Chelsi Allen has led the team since 2011. Based in Olton, TX, she focuses on client relations and operational excellence, ensuring seamless service delivery for all insurance needs.
Samantha Bethune
Customer Relations Representative
Samantha Bethune specializes in policy changes and client support. Known for her prompt assistance, she helps clients navigate insurance adjustments with clarity and efficiency.
Courtney Gilbert
Personal Account Representative
Courtney Gilbert assists with account management and policy updates. Her expertise ensures clients receive accurate information and tailored insurance solutions aligned with their requirements.
Kristen Blotcky
Customer Relations Representative
Kristen Blotcky provides dedicated support for policy inquiries and claims. Her focus on client satisfaction ensures a smooth experience for individuals and businesses seeking insurance services.
Questions
What insurance products do you offer?
We provide Auto, Homeowners, Renters, Life, Business, Pet, Boat, Condo, Health Insurance, and Annuities.
Are you available outside regular business hours?
Yes, our team offers 24/7 support for urgent insurance needs.
Do you serve areas outside Lubbock?
We serve Wolfforth, Idalou, Slaton, Shallowater, and the broader South Plains region.
How can I file a claim?
Claims can be filed directly through our website or by contacting our office.
What sets your agency apart from competitors?
Our personalized service, local expertise, and award-winning team ensure tailored solutions.
Can I get a customized insurance quote?
Yes, we offer personalized quotes based on your specific coverage needs.
Reviews (6)
Jameson Town
Dec 31, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Staff is always polite and helpful, great rates, we feel taken care of.
Staff is always polite and helpful, great rates, we feel taken care of.
Susie Mendoza
Dec 31, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
I am truly humbled that they took the time out of their busy day to wish me a happy birthday today! You guys are the best and it truly made my day!
I am truly humbled that they took the time out of their busy day to wish me a happy birthday today! You guys are the best and it truly made my day!
Fontaine
Sep 02, 2021
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Positive:Professionalism,Responsiveness
Natasha was extremely helpful and kind. She handled everything quickly and efficiently. I most definitely recommend. Customer service was awesome!
Natasha was extremely helpful and kind. She handled everything quickly and efficiently. I most definitely recommend. Customer service was awesome!
Christi Durham
Jul 14, 2021
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Positive:Quality
I talked with Tasha able it my banking information changing. Tasha update my account with this information very efficiently and professional as well as giving me some helpful hints in receiving my debit cards in a timely manner. Everyone I have spoke with at Chris Prathers State Farm Office have always been professional courteous.
I talked with Tasha able it my banking information changing. Tasha update my account with this information very efficiently and professional as well as giving me some helpful hints in receiving my debit cards in a timely manner. Everyone I have spoke with at Chris Prathers State Farm Office have always been professional courteous.
Alberto Hernandez
Jun 17, 2021
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We have been with State Farm for many years now and have never given a second thought of changing. Chris Prather and his staff are very professional in customer service.Tasha has always been very helpful and always available to take our calls or meet with us. She will call us to notify us about changes to any of our policys and always keeps us informed. We are very pleased with their service and we highly recommend them.
Maddison
Jun 07, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Tasha has been amazing to work with! Switching to State Farm has been the best decision, ever. She helped me find the best rate & answer all of my questions along the way! I appreciate her help and incredible customer care. I highly recommend the Chris Prather team!
Tasha has been amazing to work with! Switching to State Farm has been the best decision, ever. She helped me find the best rate & answer all of my questions along the way! I appreciate her help and incredible customer care. I highly recommend the Chris Prather team!
