Business Details
50+ Years
experience
Customer Communications Management Solutions
With over 50 years of experience, OSG has established itself as a leader in Customer Communications Management (CCM). Our leadership team combines deep industry expertise with innovative solutions to deliver comprehensive customer communication strategies. We serve 4,400 clients, managing over 1 billion print and digital communications annually. Our vision focuses on creating engaging relationships through every communication touchpoint across customer journeys. We prioritize security and compliance, adhering to rigorous standards like PCI, HIPAA, and HITRUST certifications. Our national production footprint and digital-first approach enable seamless integration of print and digital channels.We specialize in regulatory compliance solutions for industries including financial services, healthcare, insurance, and telecommunications. Our predefined communication journeys offer plug-and-play solutions tailored to diverse industry needs. We leverage predictive AI and real-time insights to deliver the next-best message across all customer touchpoints. Our team of communication experts ensures timely, compliant, and effective customer interactions at scale.
Services
Customer Communications Management
Digital Solutions
Print Services
Payment Processing
Compliance Solutions
Details
- Year established: 1975
Highlights and features
- We offer 50 years of expertise in critical customer communications
- Our digital-first approach integrates print and digital channels seamlessly
- We maintain rigorous compliance certifications including PCI and HIPAA
- Our national production footprint ensures efficient communication delivery
- We provide predefined communication journeys for immediate implementation
Associations and certifications
- PCI
- HIPAA
- HITRUST
- SOC
What people say
Supportive and knowledgeable team
Understands our business needs
Efficient company operations
Responsive to client requirements
Expertise in communication management
Services
Customer Communications Management
Our Customer Communications Management (CCM) solutions help organizations streamline regulatory communications while improving customer engagement. We combine print and digital channels with AI-driven insights to deliver timely, compliant messages across the customer lifecycle. Our predefined journeys offer immediate implementation for various industries.
Digital Solutions
Our digital-first approach integrates multiple communication channels to create seamless customer experiences. We optimize digital interactions across devices while maintaining compliance with industry regulations. Our solutions include predictive AI for delivering contextually relevant messages at optimal times through preferred customer channels.
Print Services
We provide nationwide print and mail services with strict compliance adherence. Our production facilities handle high-volume transactional communications while maintaining accuracy and timeliness. We combine traditional print capabilities with digital tracking systems for enhanced operational efficiency and audit readiness.
Payment Processing
Our payment solutions facilitate secure, compliant financial transactions across multiple channels. We offer lockbox processing and digital payment platforms that integrate with existing financial systems. Our services ensure regulatory compliance while improving payment collection efficiency for clients.
Compliance Solutions
We specialize in regulatory compliance for customer communications across industries. Our solutions maintain adherence to PCI, HIPAA, and HITRUST standards through rigorous security protocols. We provide SOC-audited processes and industry-specific compliance frameworks for financial, healthcare, and government sectors.
People
Dean Cherry
Chief Executive Officer
With 35+ years in print and mail industries, Dean led RR Donnelley and Cenveo. He holds BS and MBA from Murray State University. His leadership focuses on operational excellence and customer-centric innovation at OSG.
Bob Nelson
Chief Revenue Officer
25+ years of sales leadership in print/digital solutions. Former executive at RR Donnelley and quantum computing startup IonQ. Holds BS from University of Southern California. Drives OSG's revenue growth strategy.
Mike Barenklau
Chief Operating Officer
Operations expert with extensive print/digital communications experience. Previously at RR Donnelley and Moore Wallace. Holds BS in Electrical Engineering. Focuses on operational efficiency and client satisfaction at OSG.
Brett Shroll
Chief Financial Officer
25+ years in global finance leadership. Former roles at Spectrum Brands and Johnson Controls. Holds dual degrees from University of Wisconsin-Whitewater. Oversees OSG's financial strategy and operational performance.
Gautam Anne
Chief Information Officer
25+ years leading technology strategy in healthcare and financial sectors. Former roles at Pitney Bowes and Oracle. Holds MS in Computer Science. Drives OSG's digital transformation and cybersecurity initiatives.
Questions
What industries does OSG serve?
We serve financial services, healthcare, insurance, telecommunications, property management, and government sectors with tailored communication solutions.
How does OSG ensure compliance?
We maintain PCI, HIPAA, HITRUST certifications and undergo annual SOC audits to ensure regulatory compliance for all communication solutions.
What communication channels do you support?
We integrate print, digital, and payment channels with AI-driven insights for omnichannel customer communication management.
How do you handle large-scale operations?
Our nationwide facilities process 1+ billion communications annually with advanced technology for scalability and efficiency.
What security measures are in place?
We implement enterprise-grade security with regular audits, encryption, and access controls to protect client data and communications.
Can you integrate with existing systems?
Our solutions feature modular architecture for seamless integration with existing CRM, ERP, and financial systems across industries.
