Business Details
Emergency
services
Open 24/7
always available
We aim to make plumbing decisions more understandable by carefully investigating each issue and discussing reasonable options. For water heaters, that can mean determining whether a failed component can be repaired or whether the unit's overall condition warrants replacement. Repeated leaks may require consideration of partial or whole-house repiping, while persistent drain problems may call for sewer camera inspections, hydro jetting, or pipe repairs. We carry common parts and equipment to complete many repairs on the first visit. Our services are supported by applicable parts and labor warranties and a 100% Satisfaction Guarantee. We also provide $5 per minute, up to $300, for delays covered by our On-Time Guarantee. Financing may be available for qualifying projects.
Served areas
- Kernersville, NC, East Winston-Salem, NC, Winston-Salem, NC, Hampstead, NC, Horneytown, NC, Guthrie, NC, Wallburg, NC
Details
- Employees: 10
- Licensed
- Insured
Highlights and features
- Veteran-owned and locally operated plumbing company serving Triad homeowners.
- Emergency plumbing assistance available around the clock, seven days.
- Same-day plumbing appointments with typical one-to-three-hour response times throughout Triad.
- Our On-Time Guarantee pays up to $300 for delays.
- Our 100% Satisfaction Guarantee protects every customer's service experience.
- Comprehensive residential plumbing repairs, drain cleaning, and water heater services.
Payment methods
- Cash, Checks, Debit cards, Credit cards, Financing available
What people say
fantastic job
very professional
he answered all my questions
incredibly helpful and patient
excellent job
explained everything
Services
Drain Services
Keep your home's drainage system functioning properly with our comprehensive drain services. We address clogged, leaking, and dirty drains through professional cleaning, clearing, and repair. Our plumbers can perform camera inspections, snaking, and drain replacement when necessary. At Benjamin Franklin Plumbing, we prioritize dependable service, clear recommendations, and your approval before beginning any work.
Emergency Plumbing Services
We respond to critical plumbing situations with professional assistance available throughout the week, including nights and holidays. Our licensed and insured team handles pipe leaks, appliance-related flooding, loss of hot water, and overflowing fixtures. Before arriving, we can offer guidance by telephone. Each visit includes an assessment, clear service options, and upfront cost information.
Sewer Services
Sewer line failures can create sanitation concerns and interrupt normal household activities. Our plumbers address these problems through detailed inspections, professional repairs, and replacement services when damage is extensive. We also offer trenchless sewer repair to reduce surface disruption where appropriate. With licensed professionals available around the clock, we deliver attentive service focused on lasting results.
Shower Plumbing
We provide comprehensive shower plumbing services, including repairs, installations, and replacements. Our licensed plumbers address leaking fixtures, clogged drains, water pressure problems, and damaged pipes. We also install water-efficient showerheads and faucets to help reduce water consumption without compromising performance. Every solution is tailored to your bathroom layout, plumbing requirements, and preferred shower design.
Toilet Plumbing
Our toilet plumbing solutions address everything from persistent clogs to complete fixture breakdowns. We repair leaking toilets, malfunctioning valves, and flushing mechanisms using reliable components. When replacement becomes necessary, we help homeowners choose suitable, efficient models and complete the installation carefully. Our professional plumbers also provide emergency assistance around the clock without additional overtime charges.
Reviews (30)
Donna Murphy
Oct 09, 2026
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November 2025 Sebastian Grundseth put in a new hot water heater for us tonight. He went above and beyond to get it done today since my husband and i are both teachers and it is tough to be out of school. His dedication to our project was immensely appreciated.
July 2024 Chris Freeman did top notch work replacing our old sink and faucet in our kitchen. Would definitely hire them again for any plumbing needs.
Highly recommend this company!
July 2024 Chris Freeman did top notch work replacing our old sink and faucet in our kitchen. Would definitely hire them again for any plumbing needs.
Highly recommend this company!
Dawn Y.
Sep 13, 2026
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Good communication and timely! Jackson was very helpful, found the leak and took care of me.
Dorsay Eichhorn
Sep 01, 2026
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I had a burst pipe upstairs with water pouring through the ceilings. I called BF Plumbing and Nick came immediately. He helped save a lot of my home. I have told everyone about this company. They are who they say they are!
Darlene Meriwether
Aug 11, 2026
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Jackson Diffin was Very Professional and he worked fast get my water heater back right and he was very Polite Thank You so much I will be recommending Him and The Company Darline
Gonzalo Agudelo
Jul 31, 2026
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I have excellent response from this plumber company to attend my emergency with the main line water leak I will recommend them for been there when you need them
Heather Jefferson
Jul 25, 2026
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Jackson Diffin was great to work with! He is extremely knowledgeable, honest and skilled. The hot water heater installation went well and we have peace of mind for years to come. Benjamin Franklin Plumbing's pricing is reasonable and not inflated like many other plumbing company's in the Triad. Many thanks!!!
Greg Gibbons
May 28, 2026
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Mr. Gains was courteous and seemed very knowledgeable. He explained the issue and then addressed it.
Gina Webb
May 23, 2026
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Our kitchen sink had been backed up for 5 days and nothing we tried worked to get it flowing again. Turns out, the line was actually backed up solid with too much food debris and grease from cooking over the years. Sebastian came out and had us back up and running in just a couple of hours! Very happy with their service!!
Maggie Terray
May 21, 2026
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Great service! Very pleasant and knowledgeable. Explained everything completely and did the work efficiently. I would definitely contact him again for any plumbing needs!
Paige Follmann
May 19, 2026
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They did a fantastic job and everything was reasonably priced. They explained the details of the repair and finished it in a speedy timeframe - great service and would use them again.
Brian
May 01, 2026
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Sebastian is awesome! The customer service was helpful and his manner is outstanding—he was very understanding, patient, and polite throughout the entire process. He helped diagnosed the problem and did an excellent job fixing the issue we had. I truly appreciated how helpful and efficient he was. The whole experience was smooth and stress-free. Highly recommend!
Shannon Carter
Apr 27, 2026
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We selected this company due to being veteran owned and located nearby. Called this morning and Jeff came this afternoon. He quoted us a price and we agreed. He had it installed in a few hours and was such a pleasure to have in our home. Jeff was very respectful and explained everything in detail and we highly recommend this company and Jeff! Thank you so much!
Ken Calhoun
Apr 21, 2026
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Very knowledgeable and professional. Sebastian’s card says expert plumber but that is an understatement.
Delana Lucas
Apr 13, 2026
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Sebastian Grundseth came and did a service call to give us an estimate on some possible work for the sump pump. He was very thorough and gave an honest professional opinion. His customer service skills were exceptional! I feel like we built a very trustworthy rapport. I would happily hire him to do any necessary work and feel like the work would be carried out with the upmost ethical standards!!! More people could learn from this young man’s positive attitude and awesome ability to build strong business relationships!!!
Christine Conley
Mar 20, 2026
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I love Benjamin Franklin plumbing, they are great. And reasonably priced. Sebastian came out today and was amazing, very kind and well educated with his work. He will definitely be my go to guy, from here on out . Thank you Sabastian great job.
Cinammon Johnson
Mar 15, 2026
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Sebastian is an absolute gem! Sebastian provided a comprehensive explanation of the problem and the solution. Throughout the entire process, Sebastian kept us updated and ensured that we were back up and running quickly. I highly recommend Sebastian and Benjamin Franklin Plumbing for any plumbing needs you may have.
Kim Boone
Mar 01, 2026
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Sebastian was Awesome to work with. He took the time to explain everything in detail, and went above and beyond to be sure everything was completed correctly. He was punctual, friendly, and extremely helpful. I had my entire plumbing and water supply replaced. I wholeheartedly recommend him and the company. Everyone who came out was extremely friendly and helpful.
Ryan David
Feb 28, 2026
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Sebastian is a true professional. He explained both the source of the problem and the details of the repairs in a manner that was easy to understand. The work was performed in an efficient and timely manner. Excellent job. Sebastian also performed a diagnostic test on our hot water heater and that was not part of the original work order.
Ed Brenegar
Feb 17, 2026
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I was very pleased with the service that Nick Gaines and Benjamin Franklin Plumbing did for me. I had block pipe that was poorly positioned to work well. Their attention to detail was superior to what have experienced before. I will use their service again without question.
Ethan Pettine
Jan 20, 2026
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I have never met an industry professional so respectful and genuine as Tim Southard. His attention to detail and compassion for a customer’s time (and money) is unlike any tradesman I have had service my property. Benjamin Franklin is not only punctual but honestly transparent and knowledgeable to ensure you as a customer leave confident in their work and happy with the experience. Look no further for a plumber than here.
Tina Holder
Dec 20, 2025
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Excellent professional work. My husband was really impressed with Jeff's skills. We are so happy we decided to go with Benjamin Franklin Plumbing of the Triad to install our hot water heater.
Rhonda Martin
Nov 18, 2025
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Great service, they were punctual, knowledgeable and polite. Sebastian replaced the pressure pump and gauge and it works perfectly now. Thank you for all your hard work to resolve our water issues.
Vanessa Bartsch
Nov 11, 2025
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Super fast response and absolute professionalism. Nick was wonderful and honest. He was able to get my brother’s 3 bathrooms all back in working order in a day and set very clear expectations. I was under massive time constraints and didn’t have time to dally or play games. Adam and Nick were super responsive and were straight with me.
Ann Majors
Sep 17, 2025
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Chris was fast, efficient, and did all he could to bundle the big job I needed done. I am super happy with the price, the service, and the overall interaction. He communicated thoroughly from start to finish. I am really really happy that the reviews online lived up to what they said.
Ally Mcmahan
Aug 12, 2025
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Corey was awesome. Really friendly and professional. He knows his stuff and went above and beyond to not just resolve my issue but make sure I understood the plumbing in my home. I made a call after I had flushed a toilet paper holder down the toilet and he was there within the hour. I spoke with a guy named Adam when I called and he was really friendly and helpful as well. In a time when good customer service is harder and harder to find, these guys are a breath of fresh air. Highly recommend.
Kathryn Friend
May 17, 2025
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Jeff was very professional and knowledgeable. He did a great job replumbing and installing my new walk in shower. I was so impressed I had him come back Monday and install a new outside faucet for my garden. I definitely recommend Benjamin Franklin plumbing
Michael Teal
May 06, 2025
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Wednesday evening came home to 3 busted water lines under my home, called BF plumbing. They were there in 15 min of my call. Did the survey of damage and also found another issue with the tank. Tim Southard Quoted a VERY reasonable price and had a tech onsite first thing next morning as the repair needed parts from an already closed supply house. Chris Showed up smiling and friendly and got right to work. Gave me constant updates and checked for more leaks after he was finished. Not too mention doing all this work in a cramped and flooded crawl space...MY REPAIR IS COMPLETE. AWESOME SERVICE...AWESOME PRICE. I even have better pressure then before.
Jerry Jackson
Apr 04, 2025
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My main water line broke and a "river" was flowing across our concrete driveway., tearing up the drive was not an option. Tunneling under was expensive and put the line in danger of tree roots again.
Chris came to offer options and had a great idea to run a new line around the driveway and connect at a new place under the house. 811 came to mark the utility lines and I "freaked out". The new line would cross the utility lines in several places!
I called Chris to cancel and he assured me he could do it by hand digging where needed. A crew showed up 30 min earlier than planned and 8 1/2 hrs later we had water and no cables cut...they put down grass seed and Chris came back 3 days later to check on the work and put down straw.
They are not the cheapest but none of the estimates were "cheap".
If you want a guaranteed quality repair you get what you pay for and I highly recommend them.
Chris came to offer options and had a great idea to run a new line around the driveway and connect at a new place under the house. 811 came to mark the utility lines and I "freaked out". The new line would cross the utility lines in several places!
I called Chris to cancel and he assured me he could do it by hand digging where needed. A crew showed up 30 min earlier than planned and 8 1/2 hrs later we had water and no cables cut...they put down grass seed and Chris came back 3 days later to check on the work and put down straw.
They are not the cheapest but none of the estimates were "cheap".
If you want a guaranteed quality repair you get what you pay for and I highly recommend them.
Glen Ventura
Mar 02, 2025
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I had my small home re-piped to replace all the old polybutelyne pipes which had been recalled many years ago. Chris spent a lot of time evaluating every aspect of the existing plumbing and gave me a great quote for the work. We set up an appointment to do the work and Chris showed up right on time that morning, and had the entire house re-piped before 5:00 pm, including replacing the tub and shower faucet, spout and head.
Excellent work, good price, and finished the same day.
Excellent work, good price, and finished the same day.
Jason Gekko
Jun 17, 2024
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Corey was professional in every aspect of his service call. He politely introduced himself and took the time to explain how to light the gas fireplace in a way that did not make me feel foolish. It was my first time ever lighting or using a gas fireplace and I did not the house to explode!
He checked the hot water heater that feeds hot water to the baseboards and checked the gas powered hot water heater that supplies hot water for dishes, laundry and showers.
Corey explained that the hot water heater was four years old and that it is recommended that the tank be purged (emptied) every year to extend the life of the tank.
Based on his recommendation and the offer to waive the $79.00 service call fee, I gave him the go-ahead to empty the water tank.
We discussed a major project to re-plumb the whole house (it has been jury-rigged over the past 60+ years) and he said that he would rather have his manager come around (no charge) to give a better, more experienced estimate for such a large project.
I strongly recommend Ben Franklin Plumbing and I will probably call on their service next summer for the whole-house re-plumb.
He checked the hot water heater that feeds hot water to the baseboards and checked the gas powered hot water heater that supplies hot water for dishes, laundry and showers.
Corey explained that the hot water heater was four years old and that it is recommended that the tank be purged (emptied) every year to extend the life of the tank.
Based on his recommendation and the offer to waive the $79.00 service call fee, I gave him the go-ahead to empty the water tank.
We discussed a major project to re-plumb the whole house (it has been jury-rigged over the past 60+ years) and he said that he would rather have his manager come around (no charge) to give a better, more experienced estimate for such a large project.
I strongly recommend Ben Franklin Plumbing and I will probably call on their service next summer for the whole-house re-plumb.