Business Details
28 Years
experience
Open 24/7
always available
Professionalism and transparency guide our approach from the initial inspection through final performance testing. We explain the condition of each system, outline relevant repair or replacement choices, and communicate pricing before proceeding. Our broader services include HVAC maintenance, air duct cleaning, indoor air filtration, air purification, and whole-home humidity management. We additionally offer selected plumbing assistance involving general repairs and water heaters. Operating from 9980 S 300 W #20092 in Sandy, our licensed and insured team serves the local community and nearby cities such as Draper, Murray, and Midvale. With emergency availability every hour of the week, we are prepared to assist when essential heating or cooling equipment stops working.
Served areas
- Sandy, Draper, Holladay, Millcreek, South Salt Lake, White City, Cottonwood Heights
Details
- Year established: 1998
- Licensed
- Insured
Highlights and features
- We have proudly served Utah homeowners since 1998.
- Our second-generation, family-owned business prioritizes honesty and customer education.
- We provide professional heating, cooling, and plumbing services.
- Our licensed, certified, and insured technicians receive ongoing training.
- We offer 24/7 emergency HVAC services when needed most.
- We provide transparent pricing, clear options, and flexible financing.
Payment methods
- Cash, Debit cards, Credit cards, Financing available
Services
Air Conditioning Repair
Our air conditioning repair service addresses cooling failures, unusual noises, water leaks, and inconsistent airflow. We use a comprehensive diagnostic process to distinguish minor component problems from more serious equipment issues. Licensed technicians complete authorized repairs and evaluate system performance afterward. We prioritize restoring efficient operation while recommending repair rather than replacement whenever practical.
AC Installation & Replacement
Choosing a replacement air conditioner requires consideration of equipment efficiency, installation costs, and household comfort. We help homeowners evaluate SEER2 ratings and identify systems suited to their requirements and budgets. Our licensed professionals handle equipment removal, installation, and required permitting. We also inspect electrical connections and drainage arrangements before verifying that the completed system operates correctly.
Furnace Repair
We recognize that unexpected furnace failures can create serious concerns during Utah winters. Our second-generation family business offers heating repairs supported by trained, background-checked technicians. We investigate the source of each malfunction instead of recommending unnecessary parts. Clear estimates, respectful treatment of customers' homes, and thorough safety inspections remain central to how we deliver service.
Heat Pump Installation
As a family-owned, second-generation business, we approach heat pump installation with an emphasis on honest advice and dependable service. Our licensed technicians conduct home assessments, recommend appropriately sized equipment, and explain efficiency considerations. We handle the installation without subcontractors and dispose of replaced equipment safely. Final checks ensure proper operation, followed by guidance on everyday system use.
Air Duct Cleaning
We provide thorough air duct cleaning for residential heating and cooling systems, focusing on debris removal and airflow improvement. Our technicians evaluate supply and return registers, identify buildup, and prepare the home before beginning extraction. High-powered vacuums and agitation tools clean duct interiors. We complete the service with a walkthrough to verify results and household cleanliness.
Reviews (30)
Shifty
Oct 23, 2026
Report
Update: 2/4/26 had more work done and want to leave a new review. Had a duct cleaning, the team was professional and courteous. They even replaced the flat head screws on my vents with hex head cause they heard me say I hated flat heads in passing the team great.
Review 1
We started off a bit on the wrong foot. But the team at North Star really went out of their way to make sure I was happy. The owner took care of me after an honest mistake. Even after I was jerk. The AC tech Ben was great to work with and the maintenance tech Daniel is the same tech that shows up every year. Feels like a small tight knit team. Happy to leave a 5 star review.
Review 1
We started off a bit on the wrong foot. But the team at North Star really went out of their way to make sure I was happy. The owner took care of me after an honest mistake. Even after I was jerk. The AC tech Ben was great to work with and the maintenance tech Daniel is the same tech that shows up every year. Feels like a small tight knit team. Happy to leave a 5 star review.
Cori Anderson
Oct 20, 2026
Report
We upgraded our furnace and A/C with NorthStar 5 years ago. We got a great deal, and easy financing.
Not only did they do a great job with the upgrade, they also added a warm air return vent in our basement for us.
I love that I get a call every spring and fall for a tune up on our system, that was included in the price of the units they installed. Them calling me to schedule the tune up is so great, and is one less thing I have to worry about, and knowing that is free adds great peace of mind.
Every time they come for the tune up, they are always on time, professional, friendly, efficient and clean.
We are so glad we went with NorthStar and would highly recommend them for any service.
Daniel just came and did an annual service amd was amazing and very helpful!
Not only did they do a great job with the upgrade, they also added a warm air return vent in our basement for us.
I love that I get a call every spring and fall for a tune up on our system, that was included in the price of the units they installed. Them calling me to schedule the tune up is so great, and is one less thing I have to worry about, and knowing that is free adds great peace of mind.
Every time they come for the tune up, they are always on time, professional, friendly, efficient and clean.
We are so glad we went with NorthStar and would highly recommend them for any service.
Daniel just came and did an annual service amd was amazing and very helpful!
Denise Orme
Oct 18, 2026
Report
Good communication! He made sure all our questions were answered & encouraged us to call him if anything came up after he left.
B.
Oct 01, 2026
Report
North Star responded quickly and offered fair pricing for their services. Anthony Chavez performed the services quickly and professionally.
Alex Field
Aug 21, 2026
Report
Daniel Ortiz did an amazing job checking out my AC. He checked out everything carefully. He is also a nice guy. They are also really affordable.
Alex Westover
Aug 11, 2026
Report
North Star gave us the lowest price on our AC install. And they've done our tune-ups ever since. But most important, our AC went out during a heatwave and I called it in at 4am (expecting a company voicemal or answering service) and they personally answered! at 4am! and got us on the schedule same-day! I'm beyond grateful for these guys.
Chris Woodward
Jul 24, 2026
Report
Daniel did an excellent job cleaning out our evaporator coil, was in and out in under an hour and a half, and answered all the questions we had.
Julia Waterman
Jun 18, 2026
Report
Daniel was extremely helpful! Came by for our summer tune up, helped clean it up, no charge and was quick! He’s friendly and clear on what may need to be done in the future to keep our old unit going. Thank you, thank you!
Briaunna OBrien
May 24, 2026
Report
Dylan came out two days in a row to help us and luckily it was a simple fix! Even if it wasn’t, he gave us other options as worst case scenarios so we had all the information in case we needed him again. Northstar installed our new AC and Furnace systems two years ago and this simple fix was all because of a blocked vent. We appreciate your honesty and 5 star service!
Kenna Wahlquist
May 19, 2026
Report
Awesome experience! Dylan was extremely professional and very knowledgeable on all aspects. Been using Northstar for well over 10 years would definitely recommend them to anyone needing to get out of the heat or to warm up.
Dana Hooper
May 16, 2026
Report
Dylan was very professional and informed me of every step in the process of diagnosing my HVAC system. I would recommend North Star and Dylan again in the future.
Bryan Gutierrez
Apr 16, 2026
Report
Had a stellar experience with North Star and Marcial to be exact. He was kind, professional and very well knowledgable. He showed compassion in my busted up furnace and explained in great detail my best options to consider. Communications was swift and effcient. I'd highly recommend this brand and the Specialist, Marcial.
Ann Pascoe
Mar 22, 2026
Report
Ben and crew were terrific. Replaced the furnace North Star had put in 20 years ago and air conditioning. I never had one service call. Love this company!
Jonessa Goates
Feb 11, 2026
Report
Jose, Eduardo, and Capone did a fantastic job installing our new HVAC and smart thermostat. Our system was older and was such a beast to remove and replace. They did amazing! They were so kind to my curious kids and were very respectful of our house and property. 10/10 would recommend them again.
Nathan Nielsen
Jan 27, 2026
Report
We got multiple quotes for a job and we ended up not going with them. Well that was a mistake. The other company did a horrible job and we were not impressed. Northstar came and take a look and ended up getting things fixed and working properly. Not only did they do a much better job but had a more qualified and professional staff. I won’t be going anywhere else.
Natalie Hendrickson
Jan 20, 2026
Report
I hired North Star to come out and assess my furnace and give me recommendations in order to get it running better than it was. I went with the required cleanings and one upgrade to get my furnace up to code. Daniel came out and did an amazing job! He took before and after pictures and videos so I could see the difference and then showed me everything when complete. He even educated me on some furnace maintenance tips, as my ex used to handle all of that. In addition, he was super accommodating when dealing with the painting crew I had in my home painting my house, which happened to fall on the same day. Thanks for the great work Daniel!
Mario Salinas
Jan 15, 2026
Report
Daniel was awesome to work with, very knowledgeable and easy to talk to. Very respectful. Northstar has been my go to for the last 8 years. Great customer service.
Rudy Villanueva Rv
Jan 14, 2026
Report
Capone did an outstanding job installing my A/C system from the moment he arrived. The entire process was smooth, professional, and stress-free. He was punctual, knowledgeable, and took time out of his day to explain everything clearly before and after. The work was done neatly, efficiently, and with great attention to detail. My new AC system runs perfectly and has already made a huge difference in comfort. I highly recommend Capone to anyone looking for high quality, reliable, and affordable work-you won’t be disappointed!
B. Inouye
Dec 26, 2025
Report
Daniel and EJ have done a great job explaining all of our options for installing a whole house humidifier. I feel confident that they will do a great job getting a humidifier installed in our home. I have not felt pressured, but supported. Thanks guys!
Ralviee
Dec 21, 2025
Report
Daniel has been a great help during his visit, polite and professional, and id be happy to hire you guys again thanks to his assistance! A quick tune up and he was able to give pointers for keeping g my unit as good condition as possible
Bart Goldsberry
Dec 18, 2025
Report
Daniel was a gem! Very thorough, very kind, very clean. He re-installed a part that had come loose with out charge. Highly highly recommend this good man and North Star!
Imran Kukolj
Dec 10, 2025
Report
Richard did an amazing job on duct cleaning. Came in got the job done quick and left no mess. Good job to him and North star would recommend again!!
Julia Smith
Dec 04, 2025
Report
Ed and Cap showed up this morning to fix my appliance and they were amazing! With exceptional customer service, patience in answering my questions, and quick efficiency, I now have a fully operational dryer again! They were up in the attic having to clear a blockage and it got a bit messy down below but the cleaned up everything and we’re so kind. Thank you!!!
Lollie Jordan
Nov 12, 2025
Report
Great service! The technician came in and did maintenance on my dinosaur of a furnace and gave me peace of mind for the next year of use. Will one hundred percent be going through North Star again!
MeLinda Dennis
Aug 02, 2025
Report
Dylan from North Star Heating & Air was a complete professional young man. He was courteous and explained everything he did. He even made a follow up to make sure my AC was working well. I will certainly use this company again.
David Sedano
Jul 23, 2025
Report
Dylan was fantastic. We've had a few issues with our heating and he worked through it until finally finding a solution and being very insightful as to what's been going on. He was also over this summer to help out with our AC and he kills it every time. 10/10
Kamaron Strong
Jul 24, 2024
Report
Absolutely outstanding experience with Dylan N with North Star Heating
I had another so called company come to look at my heater and the guy was here about 15 minutes hardly did anything and just told me. My heater was bad and he need to replace it.
The result was the same with Dylan but I absolutely felt like he did everything in his power to check everything before he made that call It was a truly great experience and I really felt like That him and his company really cared.
I would absolutely recommend them and him to everyone.
I had another so called company come to look at my heater and the guy was here about 15 minutes hardly did anything and just told me. My heater was bad and he need to replace it.
The result was the same with Dylan but I absolutely felt like he did everything in his power to check everything before he made that call It was a truly great experience and I really felt like That him and his company really cared.
I would absolutely recommend them and him to everyone.
Eric Davis
May 24, 2024
Report
I am a repeat customer, and I really like the checkups that they offer. Dylan was my technician today, and he did an outstanding job explaining everything going on with my furnaces. My previous technician was Anthony, but he is now a manager in the company. It is great that they have such good people working for them. The other thing worth mentioning is that they do very good work for a fair and reasonable price. I would recommend North Star and Technician Dylan to my family and friends.
Eric Marsing
May 11, 2024
Report
I called north star heating and air, it was easy to set up an appointment, Daniel was our service professional, he was just that! Daniel was great, diagnosed the problem ordered the part and replaced it. Also cleaned out the dusty 12 year old furnace so it looks brand new! Will be using them from now on!
Jaymz Baldarrago
Oct 08, 2023
Report
I've been a member of their service plan for over almost two years now and I think they are great. Recently I had Daniel, a field technician, come to 3 of my properties and each time he does a great service. He's very knowledgeable and thorough. He always takes the time to answer my questions and explain things. If you need service done, ask for Daniel. Angela from the office is very friendly and helpful as well. I think they are very fair in price, especially for the quality of work they do.