Families in Charlotte can turn to us for professional water filtration and treatment backed by more than 20 years of experience. We help homeowners understand and address water concerns ranging from hard water and household scale to contaminants and impurities. Rather than asking you to make decisions without information, we provide free in-home water testing to help determine exactly what is in your water. Our residential services include whole-home filtration, comprehensive water treatment, water softeners, UV water purification, and iron filtration. Whole-home systems provide cleaner water throughout the house, softeners address hard-water buildup and scale, UV purification offers advanced protection against microorganisms, and iron filtration helps with staining and taste issues. We also address concerns involving chlorine taste and odor, contaminants identified in Charlotte water, PFAS concerns across North Carolina, and iron and bacteria associated with Lake Norman-area well water.
Frank Helms, owner and lead technician, has more than 20 years of experience and began as a school plumber in Mecklenburg. His Charlotte roots and professional background give our business firsthand knowledge of local water conditions. We are a local company rather than a franchise, and we believe in giving customers frank, transparent recommendations with no hidden fees and no pressure sales. Our health-first philosophy places clean and safe water at the center of our service. We serve the Greater Charlotte area, including Gastonia, Lake Norman, Concord, and Matthews. Our work is licensed in North Carolina, and South Carolina installations are coordinated with local licensed plumbers. Homeowners may schedule a free, no-obligation in-home water test and receive our satisfaction guarantee.
Frank Helms, owner and lead technician, has more than 20 years of experience and began as a school plumber in Mecklenburg. His Charlotte roots and professional background give our business firsthand knowledge of local water conditions. We are a local company rather than a franchise, and we believe in giving customers frank, transparent recommendations with no hidden fees and no pressure sales. Our health-first philosophy places clean and safe water at the center of our service. We serve the Greater Charlotte area, including Gastonia, Lake Norman, Concord, and Matthews. Our work is licensed in North Carolina, and South Carolina installations are coordinated with local licensed plumbers. Homeowners may schedule a free, no-obligation in-home water test and receive our satisfaction guarantee.
Served areas
- Gastonia, NC, Lake Norman, NC, Concord, NC, Matthews, NC
Details
- Licensed
- Insured
Highlights and features
- Protect your family with cleaner, safer water from every tap.
- Free in-home water testing identifies what’s in your water.
- Whole-home filtration solutions address diverse household water needs.
- Over 20 years serving Charlotte families with water expertise.
- Honest advice, upfront service, and zero-pressure recommendations.
- Licensed, insured, and committed to guaranteed customer satisfaction.
Payment methods
- Cash, Debit cards, Credit cards, Mobile payments, Bank transfers
Services
We provide free residential water testing to help homeowners understand what is present in their water. Our in-home testing establishes a reliable starting point before considering filtration, softening, or another solution. We test on-site, explain the findings, and answer questions during the same visit. This approach replaces guesswork with useful information. 
Reverse osmosis gives us a practical way to address drinking water quality directly at the kitchen sink. Our systems use a specialized membrane to reduce a wide variety of unwanted contaminants, offering more advanced treatment than a basic filter. Proper installation provides consistent filtration whenever the treated tap is used for drinking, cooking, coffee, ice, or food preparation. 
A water softener can address more than the appearance of mineral deposits around the home. We provide solutions intended to reduce calcium and magnesium, helping with soap rinsing, dish spots, laundry stiffness, and other recurring concerns. After testing the water in your home, we recommend an appropriate system, install it professionally, and provide ongoing support when maintenance or filter changes are needed. 
Our approach to whole-house water filtration focuses on treating water as it enters the home. This can help address concerns such as unusual taste or smell, buildup on fixtures, spots on dishes, and residue around sinks or showers. We test the water first, offer straightforward recommendations, and install the selected system efficiently. 
For homeowners concerned about microorganisms in their water, we provide ultraviolet light purification as an added protective measure. UV technology addresses biological contaminants by disrupting their normal function rather than concentrating primarily on taste, odor, or minerals. This service can be particularly appropriate when bacteria are a concern or water conditions vary. It also has a complementary role alongside other water treatment methods. People
Frank Helms
Owner
At Frank Water Systems, we believe better water can make a real difference in the way you live at home. Water affects more than what comes out of the tap. It affects taste, comfort, daily routines, and the overall feel of your home. That is why we built this company around a simple idea: give people honest answers, quality work, and water solutions that genuinely improve everyday life.
Reviews (1)
Sarah M.
Jul 17, 2026
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