Lotus of North Jersey

Beware of this dealership and the team behind it—Pete, Ray, and especially Nuno, the finance manager. They come across as helpful and friendly during the sale, but as soon as you sign the paperwork, you’re on your own.

I canceled my GAP insurance, and the company sent the refund check back to them. But now, they’re refusing to help me process it, giving me the runaround every time I call. Getting through to anyone is nearly impossible, and on the rare occasion someone picks up, I’m promised a call back that never happens. It’s like they’ve completely ghosted me since I bought the car.

To top it all off, they botched my registration paperwork, writing the wrong car name. Now, I’m left fixing their mistake on my own time and money. This dealership is unprofessional and full of empty promises. Don’t trust these guys—they’re quick to make a sale, but when it comes to customer support afterward, they’re nowhere to be found.

Don’t worry—I’ll get my money one way or another. It’s just a matter of time before I come in and handle this myself.

Update:
After my frustrating experience with this dealership, I have to give credit to Adelson. He was the only one who stepped up to help me when everyone else—Pete, Ray, and Nuno—gave me the runaround. I changed my review from 1 star to 3 stars only because of Adelson.

Adelson kept his word, followed up quickly, and kept me updated about the issue and thanks to him, things got resolved. If it weren’t for Adelson, I’d never consider coming back here.

I bought a used car recently from Lotus of North Jersey and it was the most incredible, painless, and efficient car buying process I have ever experienced. I wasn’t even in the market for another car but was recommended to stop in by a family member who had recently completed a purchase there. Adelson and his manager Ray paid close attention to my needs, listened and were very attentive. The car is fantastic - spotless, runs beautiful & looks brand new. They stand by the quality of their car stock. Highly recommend!

It’s been a great experience dealing with the Lotus of North Jersey. The journey to get my Emira has been long but at the end Ray and Adelson have made it a memorable and pleasant experience!

I recently purchased a 2021 M2 Competition from Adelson at Lotus of NJ, and I couldn’t be happier with the experience. Adelson was incredibly patient throughout the entire process, addressing all of my questions and concerns without ever making me feel rushed. His responsiveness was impressive; he handled all the paperwork and logistics swiftly and efficiently. What stood out most was how on top of things he was, ensuring that every detail was taken care of promptly. If you're in the market for a car, I highly recommend reaching out to Adelson for a seamless and enjoyable buying experience.

What can we say, from start to finish Adelson was the consummate professional. The wife and I were in the market for a BMW X5 M package and specific color. We found Lotus of North Jersey by Chance and was extremely satisfied from start to finish - the fastest car buying experience we’ve ever had. Thank you Adelson and team for finding us our dream truck! You have customers for life!

very great experience. happy with my purchase it was super easy from start to finish. ask for Adelson, he is awesome

Great experience buying with Lotus of North Jersey. Worked with Adelson and he could not have provided better service. Great communication, patient, transparent and professional. From start to finish, the purchase process was smooth and painless. Will absolutely check their inventory for any future purchases and hope to work with them again.

Bought a 2019 BMW Roadster from them this month. Paid cash, they delivered it to me in Connecticut FAST.
Great Service don't hesitate to buy from them.

Management and Office Staff FANTASTIC!