ReviewTrackers

Business Details

Online Reputation Management Solutions

At ReviewTrackers, we empower brands to harness customer feedback and reviews to drive acquisition and retention strategies. Our platform centralizes reviews from 100+ sites, offering business intelligence tools to create customer-centric experiences that outperform competitors. With integrations for automation platforms and CRMs, we provide unlimited team access and scalable solutions for multi-location businesses. Recognized by G2 as a reputation management leader, we serve over 175,000 business locations globally.

Our solutions include local SEO optimization, employer brand monitoring, and app store feedback management, all designed to improve online visibility and customer trust. Through automated review collection and response systems, we help businesses mitigate reputation risks while boosting conversion rates. Our platform delivers actionable insights through competitive analysis and market trend forecasting, enabling data-driven decisions that enhance customer loyalty and revenue growth.

Services

Reputation Management Local SEO Optimization Customer Experience Analytics Competitor Analysis Employer Brand Monitoring App Store Monitoring Review Collection Automation Business Intelligence Tools

Highlights and features

Trusted by 175,000+ business locations globally
Integrates with major CRMs and automation platforms
Provides 24/7 review monitoring and response systems
Offers competitive analysis and market forecasting tools
Recognized by G2 as a reputation management leader

Associations and certifications

G2 Leader in Reputation Management

What people say

4.4 rating 1,834 reviews Improves local SEO Automated review collection Competitive analysis tools

Website

Update Listing

Services

Reputation Management

Centralize reviews from 100+ platforms to build trust and improve local search rankings. Our system automates response workflows while providing actionable insights to enhance customer satisfaction. Track performance metrics across locations to maintain brand consistency.

Local SEO Optimization

Boost local search rankings through review volume growth and citation management. Our tools optimize Google My Business listings and improve 'near me' search visibility. Analyze competitor performance to identify market opportunities and strengthen online presence.

Customer Experience Analytics

Transform customer feedback into actionable business intelligence. Track satisfaction trends across locations and departments. Generate reports that connect review metrics to revenue performance while identifying service improvement opportunities.

Competitor Analysis

Compare review metrics against industry competitors to identify strengths and weaknesses. Track market position changes over time and develop data-driven strategies to outperform rivals. Access regional performance comparisons for targeted improvements.

Employer Brand Monitoring

Manage employee feedback across job platforms to attract top talent. Monitor Glassdoor and Indeed reviews to improve workplace culture. Generate reports that demonstrate organizational improvements to potential candidates and current staff.

People

Will Swales

SEO Program Manager

Digital marketing expert with 12 years of experience in search engine optimization and online reputation management. Specializes in developing data-driven strategies to improve local search visibility and brand credibility.

Stacy Medema

Marketing and Creative Manager

Creative leader with 15 years in brand development and digital marketing. Focuses on leveraging customer feedback to enhance brand perception and drive patient acquisition through strategic online reputation management.

Questions

What industries does ReviewTrackers serve?

We support healthcare, hospitality, automotive, senior care, restaurants, financial services, and other customer-facing industries with multi-location operations.

How does the review monitoring work?

Our system automatically aggregates reviews from 100+ platforms including Google, Yelp, Facebook, and industry-specific sites into a centralized dashboard for easy management.

Can we customize review response templates?

Yes, our platform allows creating branded response templates while maintaining personalization options for individual customer interactions.

Do you integrate with existing CRM systems?

We offer integrations with major CRMs and marketing automation platforms to streamline workflow and customer data management.

How does ReviewTrackers improve local SEO?

By increasing review volume, improving average ratings through response management, and optimizing business listings across 70+ directories to boost local search rankings.

Is training provided for new users?

Yes, we provide onboarding sessions, video tutorials, and ongoing support to ensure teams maximize platform capabilities.

Reviews (7)

Write a Review

Liv Jackson

Aug 20, 2021 Report

Very helpful platform for any business hoping to better understand their brand reputation across many branches. Anna and Aisha are great, so responsive and knowledgeable!

Carrie Frillman

Apr 19, 2021 Report

As a marketing manager for a university that spans dozens of campuses in the U.S.; thorough, yet efficient reputation management is paramount. I have Review Trackers to thank for my sanity. Not only is the platform, itself, a reliable partner, but the employees. Review Trackers' customer success representatives go the extra mile by swiftly responding to my requests, keeping me on track with collaborative projects, providing regular updates, offering/implementing trainings, and more. I really could go on. (Sending a specific shoutout to Anna Horwitz for her superb client services and extraordinary

Ben Schloss

Jan 03, 2021 Report

Review trackers has been game changer for our business. Managing the process for responding to reviews was impossible before with multiple google locations, Facebook, Yelp, etc. across two distinct businesses. With Review trackers it makes it easy for any of our agents to respond to reviews in near real time as well as track our response rate. Review Trackers has also provided reporting about our reviews that we never had before. In seconds I can see what our ratings were for any or all 3rd party sites across any time period for either one of our business units. I highly recommend to any business

Derek Rowan

Dec 10, 2020 Report

Review Trackers is an excellent service. From the time I first requested a demo to now, two years later, I have always received 5-star service. The customer support team is quick and helpful in their responses. The platform is easy to use, and as a marketing manager for a large restaurant group, this has been one of the best investments we've made. It allows us to measure success and respond to all review platforms from one place. Since we are a multi-brand restaurant group, it is useful that I can share access to specific brands to our front-of-house managers. I highly recommend this service!

Anthony Burbridge

Nov 16, 2020 Report

Our company is very happy with Review Trackers. It is so worth the modest monthly fee. We use it to keep track of and respond to all of our review sources. We love the analytics and notifications to remind our team how well we are doing, and any actions we need to take.

Marissa Garay

Sep 30, 2020 Report

Great software for online reputation management! It's different tools make it easier and quicker to respond to reviews, analyze your data and track your improvement. Their customer service is wonderful, shout-out to Jill!

Clay Pearson

Sep 10, 2020 Report

I've been using ReviewTrackers for a few years now and their customer service has been excellent throughout. They are quick to respond and proactive about helping me with our account. I did quite a bit of research and many demos of competing products before signing up with RT and am confident I made the right choice...even 3 years later.