Business Details
22 Years
experience
Emergency
services
Trusted IT Services & Solutions for Business Growth
Ntiva has been a proactive IT partner since 2004, helping businesses nationwide stay ahead of technology challenges. With over 700 IT experts and 24/7 support, we deliver managed IT services, cybersecurity solutions, and digital transformation strategies tailored to diverse industries. Our US-based team prioritizes strategic partnerships, combining technical expertise with localized service to protect critical business data and drive operational efficiency. Recognized as a top 30 MSP nationally, we maintain a client satisfaction rate of 97% through proactive infrastructure management and advanced technology integration. 
Services
Managed IT Services
Cybersecurity Solutions
Cloud Infrastructure
Digital Transformation
IT Consulting
Server Administration
Network Monitoring
Disaster Recovery
Employee Onboarding
Microsoft 365 Services
Details
- Year established: 2004
Highlights and features
- We offer 24/7 access to over 400 IT experts with 18+ years of industry experience
- Our cybersecurity team provides 24/7 monitoring and remediation services
- We guarantee 120-second average answer times and 72% first-touch resolution rates
- Our digital transformation services combine AI expertise with strategic consulting
- We manage 80,000+ endpoints with 97% client satisfaction across 15+ industries
What people say
24/7 expert support
Quick response times
Technical expertise
Strategic partnership
Proactive solutions
Services
Managed IT Services
Our comprehensive managed IT services provide 24/7 monitoring, maintenance, and support for business-critical systems. With over 400 technicians available round-the-clock, we ensure maximum uptime through proactive infrastructure management, server administration, and network optimization. Our US-based service desk achieves 72% first-touch resolution rates while maintaining 97% client satisfaction across 15+ industries.
Cybersecurity Solutions
Advanced cybersecurity protection includes 24/7 threat monitoring, multi-factor authentication, and dark web surveillance. Our dedicated security team implements NIST-compliant frameworks, conducts risk assessments, and provides phishing prevention training. We protect 80,000+ endpoints with real-time remediation capabilities and maintain compliance with HIPAA, DFARS, and other industry regulations.
Digital Transformation
We help businesses modernize operations through strategic technology integration and process automation. Our consultants develop custom digital roadmaps, implement AI-powered solutions, and build enterprise applications. With expertise in systems integration and cloud migration, we help organizations reduce costs by 30-40% while improving operational efficiency and data security.
Cloud Infrastructure
Our managed cloud solutions include infrastructure setup, security implementation, and ongoing optimization. We specialize in Microsoft Azure, hybrid cloud environments, and secure data center hosting. With 18+ years of experience, we help businesses achieve 40% cost savings through cloud migration while maintaining compliance with industry-specific regulations.
IT Consulting
Strategic IT consulting services help align technology investments with business objectives. Our experts provide technology assessments, develop IT roadmaps, and implement governance frameworks. We specialize in helping government contractors achieve NIST compliance and assist healthcare providers with HIPAA-compliant IT solutions while maintaining a 97% client retention rate.
People
Steven Freidkin
Chief Executive Officer
Steven Freidkin leads Ntiva's strategic vision with over 20 years of experience in managed services. He has driven the company's growth through 10+ acquisitions and maintains focus on client satisfaction and technological innovation.
Jim Wilson
President
Jim Wilson oversees Ntiva's operational excellence, ensuring delivery of high-quality IT services across 15+ industries. With extensive experience in managed services, he focuses on scaling solutions while maintaining personalized client relationships.
Mark Gilbreth
Chief Financial Officer
Mark Gilbreth manages Ntiva's financial strategy with expertise in scaling technology companies. He ensures financial stability while supporting investment in innovation and service expansion across multiple business sectors.
Steve Banke
Chief Technology Officer
Steve Banke leads technology innovation at Ntiva, directing implementation of advanced cybersecurity solutions and digital transformation strategies. He maintains technical excellence across 400+ member engineering teams nationwide.
Kevin Doyle
Chief Client Officer
Kevin Doyle oversees client success initiatives, ensuring alignment between Ntiva's services and customer needs. He maintains the company's 97% client satisfaction rate through continuous service improvement and relationship management.
Questions
What industries does Ntiva specialize in?
Ntiva serves 15+ industries including government contracting, healthcare, finance, legal, education, and manufacturing with tailored IT solutions.
Do you offer 24/7 IT support?
Yes, our US-based service desk provides 24/7/365 support with 120-second average answer times and 72% first-touch resolution rates.
How do you handle cybersecurity threats?
We provide 24/7 threat monitoring, dark web surveillance, and incident remediation with a dedicated security team of 400+ experts.
Can you help with cloud migration?
Yes, our cloud specialists implement secure Microsoft Azure solutions and hybrid environments with 40% average cost savings for clients.
What compliance standards do you support?
We maintain HIPAA, DFARS, NIST, and CMMC compliance for healthcare, government, and financial services organizations nationwide.
How quickly do you resolve IT issues?
Our 700+ technicians achieve 72% first-touch resolution rates with critical issue response within 15 minutes.
Reviews (6)
Bryan Reed
Jun 20, 2019
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My office has used Middleground for years, primarily working with Isaac and Sagar. They are consistently reliable, creative, knowledgeable, and responsive. We place enormous trust in them and know that they are there for us when we need them. I highly recommend them.
Amanda Danner
Jan 29, 2019
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Our business uses Middleground Technologies to manage our tech and it was one of the best decisions we've made! So many times we have struggled to attempt to manage our own technical issues. It was such a stress and a burden. It makes such a difference having this team of professionals available whenever we are in need. Highly recommend!
Brittney Brame
Aug 17, 2018
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Our firm has contracted with Middleground Technologies since 2016 and we couldn't be happier. They guided us, initially, through a full office setup and full technical upgrade, they know service both of our locations. They helped us transition our phone service, hardware, software, and subscription-based service decisions that have served us incredibly well. They work well with third-party technicians (software support or Comcast, for example,) They are patient with low-tech employees. Most of all, they have great hiring intuition, so the staff is approachable, creative, and versatile. They've
Ernesto Martinez-Ordaz
Dec 19, 2017
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We had a Monday morning network outage that had our email and internet connection down. Employees were unable to complete much of their daily routine. Middleground Technologies dispatched a technician quickly and identified the issue. We were back online quickly. Highly recommended.
Pooja A. Patel DrOT Otr L.
Dec 13, 2017
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Middleground Technologies has an excellent team of dedicated, hardworking, and driven individuals for tech support, outsourced IT services, and cybersecurity. I strongly recommend utilizing their services to maximize your company's tech services and cyber safety.
Rj J.
Aug 24, 2017
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MTI Does support for my business they are professional, courteous, efficient and the response time is incredible! Thanks! MTI
