Business Details
5 Years
experience
Emergency
services
Your Trusted Orlando HVAC Experts
Polar Express A/C & Heating has built its reputation on delivering high-quality HVAC services rooted in traditional values of integrity and reliability. With a focus on residential and commercial air conditioning repair, installation, and maintenance, we combine modern technological advancements with the personalized care of a family-owned business. Our team of certified technicians brings decades of combined experience, ensuring every service call addresses both immediate needs and long-term system efficiency. We prioritize transparency, offering upfront pricing and clear explanations of all repairs and installations.Backed by a commitment to customer satisfaction, we provide same-day service, flexible scheduling, and 24/7 emergency support for Central Florida residents. Our dedication to excellence has earned us a loyal customer base and industry recognition, including certifications from HVAC-R, NATE, and EPA. Whether maintaining existing systems or installing cutting-edge equipment, we uphold the highest standards of professionalism and technical expertise.
Services
AC Repair
AC Installation
Preventative Maintenance
Emergency HVAC Service
Indoor Air Quality
Details
- Year established: 2021
Highlights and features
- Certified technicians with 10+ years average experience
- Same-day service available 7 days a week
- Transparent pricing with no hidden fees
- 0% financing options for major installations
- Backed by 100% satisfaction guarantee
Associations and certifications
- HVAC-R Certified
- NATE Certified
- EPA Universal Certified
What people say
Same-day service
Certified technicians
No hidden fees
Lifetime support
Emergency availability
Services
AC Repair
Our certified technicians diagnose and fix all air conditioning issues, from refrigerant leaks to electrical problems. We carry common replacement parts for same-day repairs. Emergency services available 7 days a week with no overtime charges. Most repairs completed within 2 hours of arrival.
AC Installation
We install energy-efficient air conditioning systems from trusted brands like Trane and Carrier. Our team handles full system replacements including ductwork modifications. All installations include lifetime technical support and manufacturer warranty registration. Financing options available.
Preventative Maintenance
Bi-annual maintenance plans extend system lifespan and improve efficiency. Services include coil cleaning, refrigerant checks, and electrical component inspections. Members receive priority scheduling and 15% off repair services. Recommended by all major equipment manufacturers.
Emergency HVAC Service
Available 365 days a year for urgent cooling failures. Our dispatch team prioritizes medical necessity cases. Emergency technicians carry portable cooling units for immediate relief. Average response time under 2 hours during peak summer months.
Indoor Air Quality
We install and service air purification systems, UV lights, and humidity controls. Solutions for allergy sufferers and asthma patients. Free IAQ assessments available. Compatible with all major HVAC brands and systems under 15 years old.
People
Heather
Owner
Heather leads customer service operations with 15 years HVAC industry experience. She personally oversees all financing options and service guarantees. Known for resolving complex customer issues and implementing efficient scheduling systems.
Mohamed
Lead Technician
Mohamed has specialized in residential AC systems for 12 years. Certified in Carrier and Trane equipment, he provides technical training to new technicians. Recognized for complex diagnostics and customer education during service calls.
Questions
What HVAC services do you offer?
We provide AC repair, installation, preventative maintenance, indoor air quality solutions, and 24/7 emergency HVAC services for residential and commercial clients.
Do you offer financing options?
Yes, we provide 0% financing plans for major installations with approved credit through our partnership with leading HVAC equipment manufacturers.
What are your service hours?
Regular service hours are Monday-Friday 7AM-7PM, Saturday 7AM-2PM. Emergency services available 24/7 including holidays.
Which areas do you serve?
We serve all of Orange, Osceola, Lake, and Seminole Counties including Orlando, Kissimmee, Winter Garden, and Sanford areas.
Are your technicians certified?
All technicians hold HVAC-R certification with specialized training in Carrier, Trane, and Goodman systems. They also maintain EPA Universal and NATE certifications.
Do you guarantee your work?
We back all repairs with a 100% satisfaction guarantee and provide written warranties for all new system installations.
Reviews (4)
Jeanne Pitchford
Dec 27, 2021
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Mohammed and John were very polite, professional, Knowledgeable, clean, and thorough!
Service:AC maintenance
Service:AC maintenance
Craig Olinger
Nov 30, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Mohamed K. and Joe R. were fantastic and professional. They fixed our issue with the transformer in the HVAC and even took the time to clean up the wiring in our Nest thermostats upstairs and down. Really great job and very impressed. We'll definitely use them again!
Service:HVAC repair
Mohamed K. and Joe R. were fantastic and professional. They fixed our issue with the transformer in the HVAC and even took the time to clean up the wiring in our Nest thermostats upstairs and down. Really great job and very impressed. We'll definitely use them again!
Service:HVAC repair
Kaleigh Harris
Nov 24, 2021
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Positive:Professionalism,Punctuality,Responsiveness
I highly recommend Joe @ polar express! My A/C wasnt working & joe came out and was very knowledgeable and professional & fixed the issue quickly! Thanks!!
I highly recommend Joe @ polar express! My A/C wasnt working & joe came out and was very knowledgeable and professional & fixed the issue quickly! Thanks!!
Steven Scheirer
Nov 20, 2021
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Positive:Professionalism,Quality
Awesome company and great customer service and that's difficult to come across these days with ac companies. Joe was my technician he was great and took the time to show and explain the issue
Service:HVAC repair
Awesome company and great customer service and that's difficult to come across these days with ac companies. Joe was my technician he was great and took the time to show and explain the issue
Service:HVAC repair
