Distinctive Cleaning & Restoration

Business Details

6 Years

experience

Emergency

services

Trusted Damage Restoration Services in Fort Wayne

Founded in 2020, Distinctive Cleaning & Restoration Cleaning & Restoration is a family-owned business built on over 25 years of combined industry expertise. Our team specializes in emergency water damage restoration, carpet and upholstery cleaning, and specialized rug care, serving residential and commercial clients across Northeast Indiana. With IICRC Master Certifications in textile cleaning and water damage restoration, we prioritize advanced training and cutting-edge equipment to deliver thorough, lasting results.

Our commitment to transparency, customer education, and meticulous attention to detail has earned us a reputation for excellence in Fort Wayne and surrounding areas. We operate with integrity, offering 24/7 emergency response and personalized service tailored to each client's unique needs.

Services

Water Damage Restoration Carpet Cleaning Upholstery Cleaning Rug Cleaning Tile & Grout Cleaning Pet Odor Removal Commercial Cleaning Allergy Relief Mattress Cleaning Luxury Vinyl Tile Cleaning

Details

Year established: 2020

Highlights and features

We offer 24/7 emergency water damage response with rapid extraction and drying.
Our team holds IICRC Master Certifications in textile cleaning and water damage restoration.
We use truck-mounted equipment and science-based drying methods for thorough results.
100% satisfaction guarantee with transparent pricing and no hidden fees.
Specialized care for antique rugs, pet odor removal, and commercial spaces.

Associations and certifications

IICRC Certified Master Textile Cleaner
IICRC Certified Water Damage Restorer

What people say

Spotless results Professional team Odor-free carpets Detailed process Prompt emergency response

Website

Update Listing

Services

Water Damage Restoration

Our 24/7 emergency water damage restoration service uses industrial extraction equipment and psychrometric drying techniques to salvage properties. Certified technicians assess damage categories, remove standing water, and dry structures using thermal imaging to detect hidden moisture. We coordinate with plumbers for source repair and document the entire process for insurance claims.

Carpet Cleaning

IICRC-certified technicians perform hot water extraction and spot treatment using pH-balanced solutions. We address pet stains, bleach damage, and high-traffic areas while protecting carpet warranties. Our truck-mounted systems achieve deeper cleaning than portable units, with rapid drying times to prevent mold growth in Fort Wayne's humid climate.

Oriental Rug Cleaning

Specialized cleaning for wool, silk, and antique rugs combines manual agitation with controlled pH solutions. We repair fringes, perform colorfast testing, and use large-diameter dryers to prevent shrinkage. Our process removes embedded soils while preserving fibers, extending rug lifespan without compromising value.

Upholstery Cleaning

Certified technicians use low-moisture extraction methods for sofas, chairs, and automotive interiors. We identify fabric types to select appropriate cleaning agents, removing pet dander, food stains, and allergens. Protective treatments resist future soiling while maintaining fabric breathability and texture.

Tile & Grout Cleaning

High-pressure cleaning systems remove grout haze and soap scum from ceramic, porcelain, and natural stone surfaces. We apply penetrating sealers to protect grout lines and use pH-neutral cleaners that won't degrade tile finishes. Our process restores original appearance while eliminating mold and bacteria in moisture-prone areas.

People

Alan Falls

Owner and Master Textile Cleaner

With IICRC Master Certifications in 8 specialties, Alan has 20+ years in cleaning/restoration. He graduated IPFW with an Organizational Leadership degree and completed advanced training in structural drying, odor control, and rug care. His technical expertise ensures scientifically sound solutions for complex cleaning challenges.

Audrey Falls

Office and Financial Manager

Audrey brings financial industry experience to operations management. Certified in carpet cleaning and water damage restoration, she oversees client communications and business development. Her focus on customer service ensures seamless coordination between technical teams and property owners during stressful situations.

Questions

Do you offer 24/7 emergency water damage services?

Yes, we provide immediate response for water emergencies with technicians available 24 hours a day, 365 days a year.

What areas do you service?

We serve Fort Wayne and surrounding communities including New Haven, Roanoke, Woodburn, Grabill, and Columbia City.

Are your technicians certified?

Our team holds multiple IICRC certifications including Master Textile Cleaner, Water Damage Restorer, and Odor Control Technician.

Can you clean antique or oriental rugs?

Yes, we specialize in professional cleaning and restoration of antique and oriental rugs with proper care for delicate fibers.

How long does carpet drying take?

Using industrial equipment, most carpets dry within 6-12 hours depending on humidity and airflow conditions.

Do you work with insurance companies?

Yes, we handle insurance claims directly and work with all major providers to streamline the restoration process.

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Reviews (6)

Write a Review

Shannon Bearman

Jan 04, 2022 Report

Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Alan was very professional and thorough and the house smelled amazing when he was done.
Services:Carpet cleaning,Pet stain and odour removal,Upholstery cleaning

Ann Watson

Dec 20, 2021 Report

Came home on Sunday afternoon (from an overnight trip) to water spewing into basement from a pipe that had come apart. Called several national franchises only able to leave a message. After an hour or so, having no call backs from those national franchises we were referred to Distinctive Cleaning and Restoration. Alan answered our emergency call right away. We told told him that we thought he could come in the morning as water damage seemed minimal and pipe had been put back together.
Alan asked for pictures which we sent. He immediately responded that he thought he should come out then (after

Adam Bouthot

Dec 09, 2021 Report

Positive:Professionalism,Punctuality,Quality,Responsiveness
Great business to work with! Texting to schedule the appointment was a breeze. We were very pleased with the quality of cleaning they performed. Highly recommend them!
Services:Carpet cleaning,Upholstery cleaning,Area rug cleaning

Julia Trejo

Oct 31, 2021 Report

Positive:Professionalism,Punctuality,Quality,Value
These two are a great team! They cleaned my sons bedroom carpet and our sectional. The carpet cleaned up great and I dont see the pet stains anymore! Also, after cleaning the couch not only does it look great, but the cushions feel springy and renewed. Thank you both for the wonderful work you did at our home!
Services:Carpet cleaning,Pet stain and odour removal,Upholstery cleaning

Dan & Barb Bradtmiller

Oct 03, 2021 Report

We could not be happier with Distinctive Carpet Cleaning service. Alan is professional and meticulous and very pleasant to have in your home. The carpet cleaning looks wonderful. Our carpet is just a year old and was cleaned for the warranty but we were very impressed with the time and detail he took. We are absolutely thrilled with the couches and recliner. They are fifteen years old with the Eudora suede microfiber material and look and feel new. Alan got into every nook and gave it a thorough cleaning. We will definitely be using them next time and recommend highly. Thanks for the great work

Ryan Falls

Jul 01, 2020 Report

Top shelf service!
Alan and Audrey are the best! Thank you for the best carpet, vinyl and upholstery cleaning my house has ever seen! The pet stains, coffee, slime and dirty traffic areas are gone and the house feels so clean and fresh. My house feels restored back to new. Really good job!