Business Details
11 Years
experience
Emergency
services
Phoenix Water Damage & Restoration Services
Lotus Restoration Services was founded in 2015 by Jill Herndon and Nichole Clinger, who bring over 25 combined years of industry experience to our operations. Our company was built on a commitment to integrity, honesty, and compassion, setting a new standard in the restoration industry. We specialize in residential and commercial water damage restoration, fire and smoke damage repair, mold remediation, and asbestos removal across the Phoenix metropolitan area. Our team prioritizes prompt, cost-effective solutions while maintaining transparency about when insurance claims are necessary. As a locally owned and woman-operated business, we emphasize community involvement and personalized service.Our certified technicians utilize advanced equipment to handle emergencies within an hour, working with all major insurance carriers to streamline the claims process. We hold ROC 302017 certification and maintain full licensing, bonding, and insurance for client protection. Our approach combines technical expertise with empathetic customer care, ensuring properties are restored to pre-loss conditions while minimizing client stress. Over the years, we've earned recognition for our professionalism, timely execution, and dedication to resolving complex restoration challenges efficiently.
Services
Water Damage Restoration
Mold Remediation
Asbestos Removal
Fire Damage Repair
Emergency Plumbing
Sewage Cleanup
Crime Scene Cleaning
Unattended Death Cleanup
Suicide Cleaning
Drying Services
Details
- Year established: 2015
Highlights and features
- We offer 24/7 emergency response within 1 hour of service requests.
- Our team holds ROC 302017 certification for Arizona restoration services.
- Over 25 years combined experience in residential and commercial restoration.
- Woman-owned business prioritizing transparent, client-centered communication.
- Certified technicians work with all major insurance providers for claim assistance.
Associations and certifications
- ROC 302017
What people say
Timely and communicative
Professional and polite
Cost-effective solutions
Excellent customer service
Prompt insurance coordination
Services
Water Damage Restoration
Our certified technicians provide rapid water extraction and structural drying for residential and commercial properties. We handle burst pipes, flooding, and sewage backups using industrial equipment. Services include moisture detection, drywall repair, and complete restoration to pre-loss condition while coordinating with insurance providers.
Mold Remediation
We identify and eliminate mold infestations using containment protocols and HEPA filtration systems. Our process addresses moisture sources to prevent recurrence while restoring affected areas. Services include lab testing, spore removal, and air quality verification for residential and commercial clients.
Asbestos Removal
Our trained professionals safely remove and dispose of asbestos-containing materials in compliance with regulations. We use containment barriers and protective gear to prevent fiber release during abatement. Services cover residential, commercial, and industrial properties across the Phoenix metro area.
Fire Damage Repair
We provide emergency board-up, smoke odor removal, and structural repairs for fire-damaged properties. Our team cleans soot residues, restores contents, and coordinates complete rebuilds. Services include insurance claim assistance and 24/7 response within one hour of emergency calls.
Emergency Plumbing
Our technicians address urgent plumbing failures including water heater replacement, sewer backups, and pipe leaks. We respond within one hour for emergency repairs using specialized leak detection equipment. Services include temporary fixes and permanent solutions for residential and commercial plumbing systems.
People
Jill Herndon
Co-Owner
With over 20 years in real estate and restoration, Jill co-founded Lotus Restoration Services in 2015. She specializes in insurance coordination and client relations while leading community outreach initiatives for local schools.
Nichole Clinger
Co-Owner
Nichole brings 20+ years of hands-on restoration experience since joining the industry in 2001. She manages technical operations and client care, balancing family life with three daughters while exploring Arizona's outdoor spaces.
Questions
What emergency services do you offer?
We provide 24/7 water extraction, fire damage repair, mold remediation, and plumbing emergency services with one-hour response times.
Do you work with insurance companies?
Yes, we coordinate directly with all major insurance providers to streamline claims processing for restoration projects.
Are your technicians certified?
Our team holds ROC 302017 certification and completes ongoing training in water, fire, and hazardous material restoration techniques.
What areas do you service?
We cover Phoenix and surrounding communities including Mesa, Gilbert, Tempe, Chandler, Scottsdale, and Queen Creek.
How quickly can you respond to emergencies?
Our emergency crews arrive within one hour for water damage, fire damage, and plumbing crises 24/7.
Do you handle commercial restoration?
Yes, we provide comprehensive commercial restoration services for water damage, mold issues, and fire-related emergencies.
Reviews (4)
Stephanie N.
Aug 11, 2021
Report
At a loss for who to call on a Thursday night when we discover a water leak coming from the attic wet walls and carpet. I can't thank Matt enough for coming out so quickly starting the process of getting everything dried out!!! Matt was very thorough with his inspection and making sure everything dried completely when he came back to pick up the equipment. I appreciate the professionalism and positive attitude along with the very clean job he did, no sign of the fact he cut out walls and ceiling, a very neat demo. Thank you Lotus and Matt!!!
Trish Gillam
Feb 16, 2021
Report
Positive:Professionalism,Quality,Responsiveness,Value
As a REALTOR, Lotus has helped several of my clients who discovered moisture damage in a home. They have always been prompt to respond, knowledgable, helpful and provide great service. I highly recommend them.
Services:Mould removal,Mould inspection
As a REALTOR, Lotus has helped several of my clients who discovered moisture damage in a home. They have always been prompt to respond, knowledgable, helpful and provide great service. I highly recommend them.
Services:Mould removal,Mould inspection
Janice Sparks
Jan 16, 2021
Report
Positive:Responsiveness
Came out early the next day. Helped us determine mold and treatment. Very courteous. Matt wore a mask the whole time. Was overall a very good experience. I highly recommend using Lotus restoration services.
Service:Mould inspection
Came out early the next day. Helped us determine mold and treatment. Very courteous. Matt wore a mask the whole time. Was overall a very good experience. I highly recommend using Lotus restoration services.
Service:Mould inspection
Teresa M.
Dec 10, 2020
Report
AMAZING SERVICE! My tub overflowed and it affected a few rooms. I had no clue how significant the damage was and know restoration is expensive. I called 2 companies and 1 carpet cleaner who is a friend. The first guy came out and tested walls and baseboards and basically said to call my insurance, it will cost about $5000 to replace the carpet, baseboards, remove desk cabinet, etc. He offered to pay part of my deductible. Shady. Then came Matt with Lotus Restoration. They came out within a couple hours and did the same testing of walls, carpet, etc. He explained the process and damage thoroughly
