Business Details
Emergency
services
Your Trusted Home Infusion Therapy Provider
New England Life Care has been a trusted provider of home infusion therapy and specialty pharmacy services for over three decades. We collaborate with 60+ premier medical centers across Massachusetts, Maine, New Hampshire, and Vermont to deliver patient-centered care that bridges hospital and home environments. Our team of skilled clinicians, pharmacists, and support staff specializes in nutritional support, anti-infective therapies, chemotherapy, and pain management, ensuring safe, compliant, and personalized treatment plans. With a focus on community health and a nonprofit mission, we prioritize accessibility, affordability, and exceptional patient outcomes.Our 24/7 clinical access, rapid treatment initiation, and insurance navigation services reduce hospital readmissions and promote faster recovery. Backed by a 98% patient satisfaction rate, we treat every individual like family while maintaining rigorous safety and quality standards. Our partnerships with renowned hospitals and board-certified medical professionals underscore our commitment to advancing home-based care solutions.
Services
Home Infusion Therapy
Specialty Pharmacy
Nursing Services
Insurance Support
Delivery Management
Highlights and features
- We offer 30+ years of specialized home infusion expertise.
- Our 98% patient satisfaction rate reflects our commitment to care quality.
- 24/7 clinical access ensures continuous support for urgent needs.
- We partner with 60+ top New England medical institutions.
- Nonprofit mission prioritizes community health and affordability.
What people say
Treats like family
Exceeds expectations
One-on-one attention
Stress-free care
Prompt delivery
Services
Home Infusion Therapy
Our home infusion therapy delivers lifesaving medications directly to patients' homes. We specialize in anti-infective therapies, chemotherapy, pain management, and nutritional support. With rapid treatment initiation often within hours of referral, our clinicians ensure safe administration and continuous monitoring to reduce hospital readmissions and improve recovery outcomes.
Specialty Pharmacy
Our accredited specialty pharmacy provides customized medication compounding and delivery. Clinical pharmacists oversee rigorous compliance protocols, ensuring precise dosing and storage. We manage complex therapies like intravenous antibiotics and biologics, with 24/7 pharmacist availability to address patient and provider questions about medication regimens.
Nursing Services
Board-certified nurses provide hands-on care and caregiver training for home infusion therapies. Services include IV line management, medication administration, and patient monitoring. Our multidisciplinary approach coordinates nursing care with pharmacy and insurance teams to create personalized treatment plans focused on patient comfort and clinical effectiveness.
Insurance Support
Dedicated insurance specialists verify coverage, submit claims, and secure financial assistance for home infusion therapies. We work with Medicare, Medicaid, and major private insurers to minimize out-of-pocket costs. Our transparent billing process includes upfront cost estimates and ongoing support for insurance-related inquiries.
Delivery Management
We guarantee timely delivery of infusion medications and equipment to patients' homes. Our logistics team coordinates temperature-controlled transport and secure storage for sensitive pharmaceuticals. Automated tracking systems ensure patients receive supplies exactly when needed, with 24/7 on-call support for urgent delivery requests or equipment issues.
Questions
What home infusion services do you offer?
We provide anti-infective therapies, chemotherapy, pain management, and nutritional support through home infusion. Our services include medication delivery, nursing care, and equipment management.
Which states do you serve?
We operate across Massachusetts, Maine, New Hampshire, and Vermont with local facilities in Scarborough, ME; Concord, NH; and Woburn, MA.
How do you handle insurance verification?
Our specialists verify coverage, submit claims, and help secure financial assistance. We work with Medicare, Medicaid, and major private insurers to minimize patient costs.
Are your services available 24/7?
Yes, our clinicians are available 24 hours a day, 7 days a week for urgent support needs. Emergency deliveries and nursing assistance are always accessible via phone.
What makes you different from other providers?
Our nonprofit mission, 30+ years of experience, and partnerships with 60+ medical centers combine with a 98% patient satisfaction rate to ensure trusted, community-focused care.
Reviews (6)
Stephanie Sanidas
Jun 04, 2021
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Just had care and meds provided for a month of at-home IV infusion from this company. My experience was nothing like the other reviews - they were kind, competent, and prompt with visits and supply delivery. I received calls every week regarding supply and med shipments, and nurses called at about 5 PM the day before to advise of arrival time the next day.
Kb Smiles
Apr 13, 2021
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Used to love them. I've been left to suffer in pain because they couldn't manage my complicated case.
Michael Driscoll
Nov 01, 2020
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Disorganized, and they keep sending my medication to my old address despite updating it after each infusion. Infusion days are scheduled ahead of time, but you do not find out what time they are coming until the night before. They're growing faster than they were prepared. Home infusions are great and to me make it worth it, but they need some restructuring.
Connor Johnson
Sep 10, 2020
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Horrible, poor excuse for a business. Extremely difficult to contact (not good for a company that deals with medical issues) and they are very disorganized. I have had nothing but frustrations having to get medical supplies from them.
Michele Lagarde
Oct 15, 2018
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Someone from NELC came to our home at 12:15a.m called the house to let us know paperwork needed to be signed now! My parents are elderly all lights were off. Didn't Ari.J See the home was dark everyone sleeping. He was very rude when called him back.Je needed the paperwork signed then! 12;15a.m Never once has anyone from NELC called us! Nevermind come out that late! And my dad was to get 30 ct of stringes for his feeding tube only got 5 CT. ! This happens every week to my dad. Never gets what his insurance said he gets. Dave at NELC has denied my dad this supplies to feed with many times. I have
Todd Vandy
Oct 12, 2018
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NELC sales associates told the doctor the equipment would be delivered to our home by 7pm. The nurses came at 7pm but NELC did not. They didn't show up until after 8:30pm but the nurse had to leave by then, so the medication didn't start until the next day. A week later, after one of the equipment malfunctioned, NELC told the doctor a new one would arrive at 5pm. The nurse came at 5:30 pm and waited 45 min. Again, the nurse had to leave and NELC finally showed up after 6:30pm which again disrupted the medication doses and consequently created an issue with the number of days the insurance covered
