Business Details
11 Years
experience
Mental Health Services in Charlotte, NC
Carolina Complete Psychiatry was founded in 2015 to provide patient-centered psychiatric care with a focus on quality over quantity. Our approach prioritizes longer appointment times30-minute follow-ups compared to the standard 15 minutesto ensure thorough understanding and comprehensive treatment planning. We specialize in psychiatric medication management for children, adolescents, and adults, offering services including evaluations, diagnoses, and prescriptions for conditions like depression, anxiety, and ADHD. Our team of certified physician assistants and nurse practitioners emphasizes collaborative care with therapists and medical providers while integrating lifestyle modifications and coping strategies for holistic treatment.We maintain transparency in communication, provide timely access to care with new patients typically seen within a week, and utilize telepsychiatry and GeneSight genetic testing to enhance personalized care. Our commitment to reducing wait times, maintaining open dialogue, and delivering compassionate, individualized attention defines our practice.
Services
Psychiatric Medication Management
Telepsychiatry
GeneSight Testing
ADHD Treatment
Depression Care
Anxiety Treatment
Bipolar Disorder Management
Telehealth Consultations
Details
- Year established: 2015
Highlights and features
- We offer 30-minute follow-up appointments for comprehensive care.
- Our team provides telepsychiatry services for convenient access.
- We utilize GeneSight genetic testing to personalize medication plans.
- New patients are typically seen within one week for timely care.
- Our providers collaborate with therapists and medical professionals for holistic treatment.
What people say
Compassionate approach
Knowledgeable providers
Timely care access
Personalized treatment plans
Collaborative care
Services
Psychiatric Medication Management
Our psychiatric medication management service provides comprehensive evaluation and prescription of medications for mental health conditions. Certified physician assistants and nurse practitioners conduct thorough assessments to determine appropriate treatment plans. Patients receive ongoing monitoring and adjustments to optimize therapeutic outcomes while minimizing side effects.
Telepsychiatry
Telepsychiatry services enable remote psychiatric care through secure audio-video platforms. Follow-up appointments can be conducted virtually after an initial in-office evaluation. This service ensures continuity of care for patients with scheduling challenges or mobility limitations while maintaining confidentiality and treatment quality.
GeneSight Testing
GeneSight genetic testing analyzes how patients metabolize psychiatric medications through a cheek swab. Results help providers personalize medication selection to improve effectiveness and reduce trial-and-error prescribing. Testing is completed in-office with results available within 3-4 days for optimized treatment planning.
ADHD Treatment
Specialized ADHD treatment includes comprehensive evaluations, medication management, and behavioral strategies. Providers assess symptoms across age groups and develop individualized treatment plans. Follow-up appointments focus on medication adjustments and monitoring progress to improve focus and daily functioning.
Depression Care
Our depression treatment combines medication management with evidence-based approaches to address mood disorders. Providers evaluate biological, psychological, and social factors affecting symptoms. Treatment plans include medication adjustments, lifestyle modifications, and coordination with therapists for holistic symptom management and improved quality of life.
People
Rachel Holzhauer
DMS, PA-C
Rachel Holzhauer is a certified physician assistant with specialized training in psychiatric care. She provides comprehensive evaluations and medication management for patients with mental health conditions, emphasizing personalized treatment plans and collaborative care approaches to support long-term wellness.
McCall Gardner
PA-C
McCall Gardner is a certified physician assistant offering psychiatric evaluation and treatment services. With expertise in medication management, she works closely with patients to develop individualized care plans that address specific mental health needs while prioritizing patient education and treatment transparency.
Carli Gastley
PMHNP-BC
Carli Gastley is a board-certified psychiatric mental health nurse practitioner providing psychiatric care for diverse patient populations. She specializes in diagnosing and treating mental health disorders through evidence-based medication management and therapeutic interventions tailored to each patient's unique circumstances.
Questions
What mental health services do you offer?
We provide psychiatric medication management for depression, anxiety, ADHD, bipolar disorder, and other mental health conditions, along with telepsychiatry and GeneSight genetic testing services.
Do you accept new patients?
Yes, we currently accept new patients and typically schedule initial appointments within one week of contact.
What are your telepsychiatry requirements?
Telepsychiatry requires an initial in-office evaluation first, followed by virtual follow-up appointments using our secure Doxy.Me platform.
How does GeneSight testing work?
GeneSight testing uses a cheek swab to analyze genetic markers affecting medication metabolism, helping providers personalize psychiatric medication selection for better treatment outcomes.
What are your cancellation policies?
We require 24-hour notice for appointment changes to avoid a $100 rescheduling fee. Missed appointments incur full charges of $175–$350 depending on service type.
Do you collaborate with therapists?
Yes, we actively collaborate with therapists and other medical providers to ensure comprehensive, coordinated care for all our patients.
Reviews (5)
Anne Payne
Aug 25, 2021
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Rachel Holzhauer and her colleagues provide high level care which is accessible in a timely manner as well as the right balance of knowledge, compassion and skill. I also appreciate their willingness to collaborate with me as a therapist around the mental wellness of those we support. I highly recommend Carolina Complete Psychiatry to my clients and to those I know personally.
Deirdre Cristante
Jan 08, 2020
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I have never left a negative review, but unfortunately, I cannot recommend Carolina Complete Psychiatry. As family of a patient, we have experienced a high degree of judgment as well as a surprising lack of compassion from both provider and staff right from the start. It is difficult to get past the front desk staff to receive answers to either medical or administrative questions from your provider.
On several occasions the staff has said, "I know from experience this is what the provider would say", even if you ask specifically that the provider be consulted or left a message on a matter of importance
On several occasions the staff has said, "I know from experience this is what the provider would say", even if you ask specifically that the provider be consulted or left a message on a matter of importance
David Sanchez
Nov 26, 2019
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As a provider it is important for me to send my patients to another provider that can do professional work, in a timely and courteous manner. I highly recommend Complete Psychiatry due to those qualities. The number one reason I would recommend this practice is that they can also schedule their patients quickly with flexible hours.
Ashley Hawkins
Jul 30, 2019
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I am beyond thrilled to say that Carolina Complete Psychiatry was a place that I loved to be. I love Rachel, Kirsten, and I also love Cassie! They are such laid back people & the environment is so relaxing. I could not recommend this practice enough! This is the place to come for all of your needs!
Gladys Cheney
Sep 19, 2018
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I highly recommend Carolina Complete Psychiatry. From the start I have been well taken care of. Cassie the office manager is easy going and helps calm the first time nerves. Both Dr. Rachel and Dr. Lindsey are easy get along with and are down to earth. They spend ample time with their patients and ensure that all questions have been answered. They are quick to answer after hours questions. The location is convenient and there is plenty of parking.
