Business Details
28 Years
experience
Emergency
services
Your Trusted IT Partner in Lexington, KY
Hensley / Elam has been delivering expert IT services for over 25 years, founded in 1998 by Russ Hensley and Sam Elam in Lexington, Kentucky. As a locally owned business, we specialize in managed IT services, cybersecurity, and project management tailored to diverse industries including healthcare, finance, and manufacturing. Our team of certified professionals prioritizes proactive support, ensuring clients avoid the overhead of an in-house IT department while maintaining secure, efficient operations. With offices in Lexington and London, KY, we serve central and southeastern Kentucky businesses, offering scalable solutions that evolve with client needs. Our commitment to transparency includes clear performance metrics, monthly reports, and rapid response times to minimize downtime.Recognized for our expertise in cybersecurity compliance and cloud migration, we partner with industry leaders like ConnectWise to deploy advanced tools such as SentinelOne for AI-driven threat detection. Clients trust us to handle complex IT challenges, from new business setups to hardware refreshes, with a focus on reducing risks and enhancing efficiency. Our proven track record includes supporting a national healthcare services group with 5,000 clients and maintaining critical systems for medical practices and financial institutions. As a strategic IT advisor, we empower businesses through education, prudent hardware investments, and customized automation solutions. Our mission remains to make IT a valuable asset that drives client success rather than a source of frustration.
Services
Managed IT Services
Managed Cybersecurity
Project IT Services
AI & Automation
Cloud Migration
Hardware Implementation
Compliance Consulting
Network Monitoring
Disaster Recovery
Employee Training
Details
- Year established: 1998
Highlights and features
- We have over 25 years of experience in managed IT services for Kentucky businesses.
- Our team holds top certifications including CompTIA Security+ and ISC(2) CISSP.
- We guarantee rapid response times for IT support and cybersecurity incidents.
- We provide transparent monthly reports detailing service requests and maintenance.
- We specialize in HIPAA-compliant cybersecurity solutions for healthcare clients.
Associations and certifications
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Cisco CCNA Cybersecurity
- ISC(2) CISSP
What people say
Integral to daily operations
Expert knowledge
Best in banking IT
Private cloud success
20-year partnership
Services
Managed IT Services
We provide comprehensive network and application management to ensure smooth business operations. Our proactive monitoring detects issues before they cause downtime, while regular reports help clients budget for future technology investments. Certified technicians handle everything from hardware management to security updates, offering predictable costs and 24/7 support tailored to each client's needs.
Managed Cybersecurity
Our cybersecurity services include 24/7 system monitoring, vulnerability assessments, and compliance consulting. Using tools like SentinelOne and Kaseya, we protect against threats while helping clients meet regulations such as HIPAA and NIST. Customized solutions address specific industry risks, with a focus on healthcare and financial sectors requiring robust data protection frameworks.
Project IT Services
We manage end-to-end IT projects from planning to execution, including hardware refreshes and new business setups. Our certified professionals ensure seamless upgrades with minimal disruption, offering compliance consulting and risk reduction strategies. Services cover everything from server installations to network infrastructure development for organizations of all sizes.
AI & Automation
Our AI-driven tools automate critical tasks like patch management and threat detection. We implement solutions such as SentinelOne for real-time cybersecurity protection and workflow optimization systems to boost productivity. These technologies help businesses stay ahead of industry trends while reducing manual IT management requirements.
Cloud Migration
We specialize in architecting private cloud datacenter solutions for large-scale operations. Our team handles complex migrations with zero disruption, as demonstrated by successful implementations for national healthcare clients. Services include infrastructure design, data transfer, and ongoing cloud environment optimization to support business growth.
People
Russ Hensley
CEO
Founder with over 25 years of IT leadership experience, specializing in strategic technology solutions for Kentucky businesses.
Vicki Hensley
Controller
Manages financial operations with expertise in maintaining fiscal responsibility for IT service delivery.
Susan Tackett
Renewal Coordinator
Handles service renewals and client account management with a focus on long-term partnerships.
Questions
What industries do you specialize in?
We serve healthcare, financial services, manufacturing, and other industries requiring robust IT solutions across Kentucky.
Do you offer 24/7 IT support?
Our cybersecurity monitoring operates 24/7, with business hours support Monday-Friday 8:30am-5:30pm.
How do you handle data security compliance?
We provide HIPAA, NIST, and CIS compliance consulting with specialized tools and expert implementation.
Can you help with cloud migration projects?
Yes, we've successfully completed private cloud implementations for national healthcare clients with zero disruption.
What certifications does your team hold?
Our staff maintains CompTIA Security+, Cisco CCNA Cybersecurity, and ISC(2) CISSP certifications.
Do you work with businesses outside Kentucky?
While based in Kentucky, we serve clients nationwide through remote support and strategic partnerships.
Reviews (5)
Michael Garrison
Jul 03, 2021
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Positive:Professionalism
HEA has always treated me and my questions with professionalism and provided us with great quality equipment and service. Thanks Team!!!
HEA has always treated me and my questions with professionalism and provided us with great quality equipment and service. Thanks Team!!!
Nick Katko
Jul 02, 2021
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Positive:Professionalism,Responsiveness
HEA has been supporting our business for many years. Whenever we have an IT problem, they are easy to contact and solve our issues very quickly
HEA has been supporting our business for many years. Whenever we have an IT problem, they are easy to contact and solve our issues very quickly
Harvey Frye
Jun 24, 2021
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Positive:Professionalism,Responsiveness
HEA has been a good resource for us - responsive to our needs and technically proficient.
HEA has been a good resource for us - responsive to our needs and technically proficient.
Joseph Kousa
Jun 17, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
We have worked with HEA for a number of years. They are innovative problem solvers committed to helping customers identify their needs, and delivering products to help you achieve your goals. It's nice to have a local firm that can deliver world-class services and products!
We have worked with HEA for a number of years. They are innovative problem solvers committed to helping customers identify their needs, and delivering products to help you achieve your goals. It's nice to have a local firm that can deliver world-class services and products!
Jeff Price
Jun 12, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
I can't say enough good things about the service this company provides us. We have used them for years. They resolve our problems. They do it quickly. They are reasonable.
I can't say enough good things about the service this company provides us. We have used them for years. They resolve our problems. They do it quickly. They are reasonable.
