Business Details
21 Years
experience
Streamlined Field Service Management Software
BigWave Software has been dedicated to transforming field service operations for over 15 years. Founded in 2005 by John Livermore, a seasoned IT consultant and software developer with 25 years of industry experience, our mission is to provide a comprehensive SaaS platform that streamlines asset management, project coordination, and customer collaboration. Our expertise lies in creating intuitive, value-driven software that eliminates operational inefficiencies, enabling service-based businesses to reduce costs, improve cash flow, and deliver reliable, scalable solutions.With a focus on national enterprises, we combine deep technical knowledge with practical insights to address the evolving needs of service delivery organizations. Our commitment to innovation and client-centric design has earned us a reputation as a trusted partner in optimizing field service workflows.
Services
Field Service Management
Asset Tracking
Project Management
Automated Invoicing
Collaboration Tools
Details
- Year established: 2005
Highlights and features
- We offer over 15 years of experience in field service software development.
- Our platform automates invoicing and improves cash flow by 25%.
- We provide customizable asset tracking with real-time collaboration tools.
- Our team delivers user-friendly interfaces tailored to service-based workflows.
- We guarantee 25% increased efficiency within 90 days of implementation.
What people say
Improved cash flow
Streamlined processes
User-friendly
25% more efficient
Reliable invoicing
Services
Field Service Management
BigWave's platform centralizes field service operations, enabling seamless scheduling, technician assignments, and real-time updates. This ensures efficient task completion, reduces administrative overhead, and improves customer satisfaction through transparent communication and timely service delivery.
Asset Tracking
Track physical assets like POS systems and security equipment through a unified interface. Customizable fields and automated maintenance alerts help organizations maintain asset performance, reduce downtime, and extend equipment lifespan while ensuring accurate inventory records.
Automated Invoicing
Generate accurate invoices instantly using automated labor and material cost calculations. This feature reduces billing delays, minimizes errors, and accelerates cash flow by ensuring timely payments for completed field service work.
Project Management
Break customer initiatives into structured projects with custom statuses, alerts, and deliverables. This allows teams to manage complex service delivery processes efficiently while providing clients with real-time visibility into project progress and milestones.
Collaboration Tools
Enable real-time collaboration between technicians, customers, and partners through shared access to documentation, schedules, and deliverables. This fosters transparency, reduces miscommunication, and ensures all stakeholders remain aligned throughout service delivery cycles.
People
John Livermore
Founder and CEO
John Livermore has 25 years of experience in IT consulting and software development. He founded BigWave Software in 2005 to create user-friendly, value-priced solutions for field service management after leading successful startup ventures and software product launches.
Questions
What pricing plans does BigWave offer?
BigWave charges $65/month per user, with no hidden fees or extra costs.
Is there a free trial available?
Yes, we offer a 30-day free trial with full platform access and training.
Who benefits most from BigWave's software?
Organizations managing field assets like POS systems, security equipment, or networks benefit most.
How does BigWave improve cash flow?
Automated invoicing and real-time labor/material tracking enable same-day billing and cost accuracy.
Can I customize the platform for my business?
Yes, our system allows custom fields, workflows, and integrations tailored to your specific needs.
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