Business Details
50+ Years
experience
Your Trusted Member-Owned Credit Union in Kansas City
Mazuma Credit Union has served Kansas City since 1948 as a member-owned, not-for-profit financial institution. Founded on the principle of people helping people, we provide personalized banking solutions including checking, savings, loans, insurance, and wealth management services. Our commitment to community development, financial education, and local partnerships distinguishes us as a trusted financial partner. With 19 branch locations and a robust digital platform, we combine convenience with a dedication to improving our members financial well-being.Our team of professionals brings decades of experience in delivering lower loan rates, higher dividends, and fewer fees compared to traditional banks. We maintain rigorous security standards with NCUA insurance, zero liability protection, and 24/7 fraud monitoring to safeguard member assets. Through the Mazuma Foundation, we contribute tens of thousands annually to local nonprofits, reflecting our mission to make Kansas City a better place to live, work, and bank.
Services
Checking Accounts
Savings Accounts
Auto Loans
Personal Loans
Credit Cards
Home Loans
IRAs
Wealth Management
Home Insurance
Business Lending
Details
- Year established: 1948
Highlights and features
- We are a Member-owned, not-for-profit financial institution since 1948.
- We provide personalized service and lower loan rates compared to traditional banks.
- Our membership includes individuals and businesses in 6 Kansas City-area counties.
- We offer a $1 minimum deposit requirement to make membership accessible.
- We support local communities through grants, volunteer programs, and partnerships.
Associations and certifications
- National Credit Union Administration (NCUA)
What people say
Never lets me down
Valued
Compassionate people
Satisfied with service
Helped through thick and thin
Services
Auto Loans
Competitive auto loans with rates as low as 5.39% APR help members purchase vehicles. Our streamlined process allows quick approval and funding for new or used car purchases. Dedicated loan specialists provide personalized guidance throughout the financing journey.
Savings Accounts
High-yield savings accounts offer up to 3.40% APY with flexible options for different financial goals. Members benefit from no minimum balance requirements and tiered interest rates that reward larger deposits.
Credit Cards
Credit cards with rates starting at 9.90% APR provide purchasing power and rewards opportunities. Features include zero liability protection, mobile wallet integration, and customizable spending controls for enhanced security.
Home Loans
Comprehensive home financing solutions include purchase loans, refinancing, and home equity lines of credit. Experienced mortgage advisors assist with competitive rates and tailored repayment terms for primary residences or investment properties.
Business Lending
Specialized lending programs support local businesses with equipment financing, working capital loans, and commercial real estate mortgages. Relationship managers provide customized financial solutions for small to mid-sized enterprises in our service area.
Questions
What makes Mazuma different from traditional banks?
As a member-owned credit union, we return profits to members through lower rates, higher dividends, and community investments rather than external shareholders.
Who is eligible to join Mazuma?
Residents and businesses in Jackson, Cass, Clay, Platte counties (MO) and Wyandotte, Johnson counties (KS) can join with a $1 deposit.
What digital banking options are available?
Our mobile app and online banking provide 24/7 access for account management, bill payments, mobile check deposits, and loan applications.
How does Mazuma support the local community?
Through the Mazuma Foundation, we donate $100,000+ annually to local nonprofits, offer free community spaces, and provide 40 paid volunteer hours annually per employee.
What security measures protect my accounts?
We employ 24/7 fraud monitoring, zero liability protection, encrypted transactions, and enhanced login security with one-time passcodes for account access.
Reviews (7)
Melissa Mitchell
Dec 14, 2021
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Very dirty and ghetto and whoever just called my phone and acts like they get paid to be rude and harass customers gives me roach vibes
Cynthia Cyn Lacy
Oct 03, 2021
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My one-star rating relates to the difficulty in trying to reach someone at the bank. I need info/advice about my account, and need to speak with a human. Both the local tele # and the 888 # are totally uselessthere is no option for Customer Service. I finally just tapped on the credit card option and was told she was unable to transfer me. Seems a bit ridiculous that I have to send a letter.
Edward Young
Jul 25, 2021
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Ive been with Mazuma 15+ years and have always had issues with them following up when requesting info about services they say that they provide. This past week Ive twice requested a follow up for getting a personal loan and I put in a loan app and still no call from Mazuma. Time to move on.
Devyn O.
May 25, 2021
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Someone stole my wallet and spent money on 3 of my cards, Mazuma made the process difficult and infuriating. I've been banking with them for 9 years and have had very minimal problems until now. I find it very inconvenient that it is expected of me to call frequently in order to try to expedite a process that could of been avoided in the first place. The day someone stole my wallet, I locked all of them but the Mazuma one and two of my other financial institutions the lock process didn't work and that person was able to gain around 1200.00 from my accounts. My other institution did a
Dakota Irrigation
Apr 02, 2021
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Communication is terrible, always have to hold, seems like Im always needing to resolve something and in order to do so I have to take time out of my day (like anyone has that) to call during business hours and sit around on hold for 15 or more minutes. One time I sat on hold for 15 minute only to have them tell me I need to come into the bank to resolve the issue. Tellers are usually friendly, bank conveniently located. No email available in contact us page. Will be switching banks soon.
James Porter
Feb 20, 2021
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I have been trying for 4 months to make a change in a monthly fund transfer from one bank to another. The first second and third month, change did not work. Each time i called and was placed on hold at least 15 min. Each time i was assured that the problem would be corrected. Now calling a fourth time, placed on hold forever, they say it is not their fault, but the originating bank. The level of incompetence is incredible.
Gregory Jackson
Nov 01, 2020
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I joined the bank/credit union when they had the promotion for joining where you would get a $200 incentive for joining and completing the required Deposits & charges. I went in to the branch to have my account set up to confirm to properly ensure I would be eligible. After setting up my account I was informed the only thing left to do is to make 20 charges and to set up direct deposit after that was completed I will be eligible since the rep set everything else up to qualify my account. After not seeing the fund add to my account after the period of time, I reached out to the customer help and
