Business Details
14 Years
experience
Emergency
services
Your Trusted Wastewater Utility Partner
The Koontz Lake Regional Sewer District was established by the Indiana Department of Environmental Management under Indiana Code (IN 13-26) to provide essential wastewater infrastructure for the community. Our system, constructed in 2012 with $10.2 million in funding from USDA Rural Development, combines a $4.6 million grant and a $5.6 million loan to ensure sustainable operations. Governed by a seven-member Board of Trustees appointed by Starke and Marshall Counties, we prioritize cost-effective management while maintaining financial stability for future generations. Our mission focuses on delivering safe, efficient wastewater services while minimizing current costs through responsible governance. With over a decade of operational experience, we leverage expertise in wastewater treatment and infrastructure management to address community needs.As a trusted public utility, we adhere to strict environmental standards and regulatory compliance to protect local ecosystems. Our team is committed to transparency, proactive communication, and community engagement to ensure reliable service delivery. We continuously monitor system performance, including commercial user compliance, to maintain optimal functionality. By investing in modern billing technology and customer service platforms, we enhance accessibility for residents. Our dedication to emergency preparedness ensures rapid response to critical infrastructure issues, safeguarding public health and environmental integrity.
Services
Wastewater Infrastructure
Billing Services
Emergency Repairs
Commercial User Monitoring
System Maintenance
Details
- Year established: 2012
Highlights and features
- We have over a decade of experience managing wastewater infrastructure since 2012
- Our system combines USDA grant funding with responsible financial management
- Board of Trustees includes local property owners from Starke and Marshall Counties
- We implement commercial user monitoring to maintain system integrity
- Transitioning to modern billing technology for improved customer service
Services
Wastewater Infrastructure
We design, construct, and maintain comprehensive wastewater collection and treatment systems. Our infrastructure serves both residential and commercial properties across Starke and Marshall Counties. The system includes advanced monitoring for commercial users to ensure compliance with environmental standards.
Billing Services
Our billing system provides transparent cost management through modern payment platforms. Transitioning to Astbury Water Technology in 2025 enhances online payment options while maintaining stable rates. Customers can register accounts for digital bill access and payment tracking.
Emergency Repairs
We offer emergency repair services for critical infrastructure issues. Our team responds to grinder alarms and urgent sewer problems through dedicated emergency lines. Proactive maintenance helps prevent service disruptions and costly repairs.
Commercial Monitoring
We monitor commercial and industrial users to ensure wastewater meets regulatory standards. This includes testing for waste strength and enforcing surcharge policies when non-compliant discharges occur. Regular monitoring protects system integrity and prevents additional costs for residents.
System Maintenance
Routine maintenance ensures optimal system performance and longevity. Our services include grinder station inspections, pipe maintenance, and preventive repairs. We educate residents about proper waste disposal to minimize repair costs and environmental impact.
Questions
What services does Koontz Lake Regional Sewer District provide?
We manage wastewater collection and treatment infrastructure for residential and commercial properties in our service area.
How do I report a sewer emergency?
Call our emergency line at 1-317-440-9615 immediately for urgent sewer issues.
When will I receive my new bill from Astbury Water Technology?
New bills will be issued starting January 13, 2025, with no rate changes.
Why do we have rate surcharges in the ordinance?
Surcharges protect the district from non-domestic waste from commercial users like Swan Lake Resort.
How can I pay my sewer bill online?
Register your account through our website to access online payment options.
When are board meetings held?
Board meetings occur on the third Tuesday of each month at 5:30 PM Central Time.