Business Details
19 Years
experience
Expert Hearing Aid Services in Pickerington, OH
Nordstar Audiology has been dedicated to improving hearing health in central Ohio since 2007. Founded by Heather Nordby-Williams, a clinical audiologist with over 19 years of experience, our practice combines extensive expertise with personalized care. We specialize in comprehensive hearing evaluations, advanced hearing aid technology, and custom auditory solutions tailored to individual needs. Our team prioritizes patient education and satisfaction, offering services like diagnostic testing, tinnitus management, and TMJ disorder treatment. With locations in Pickerington and Lancaster, we serve both adults and children, ensuring accessible, high-quality care. Our commitment to ongoing support includes lifetime warranties on hearing aid maintenance and financing options for accessibility.Backed by certifications from the American Academy of Audiology, we maintain rigorous professional standards. Customer testimonials consistently highlight our compassionate approach and technical proficiency. From initial consultation to long-term follow-up, we focus on restoring quality of life through improved hearing. Our office hours accommodate busy schedules, and we accept most major insurance plans. Whether addressing gradual hearing loss or urgent auditory concerns, Nordstar Audiology remains a trusted local resource for hearing healthcare.
Services
Comprehensive Hearing Evaluations
Hearing Aid Consultation
Custom Earmolds
Hearing Aid Accessories
Diagnostic Testing
Details
- Year established: 2007
Highlights and features
- Over 19 years of specialized audiology experience
- Personalized hearing solutions with advanced technology
- Certified audiologists with ongoing professional development
- Same-as-cash financing available for hearing aids
- Lifetime maintenance warranties on hearing devices
Associations and certifications
- American Academy of Audiology
What people say
Discreet hearing aids
Professional service
Improved hearing
Prompt adjustments
Knowledgeable staff
Services
Comprehensive Hearing Evaluation
Our detailed hearing assessments analyze both mechanical and electrical components of auditory function. Using otoscopes, air/bone conduction tests, and speech recognition metrics, we identify hearing loss severity and type. All evaluations include visual ear inspections and customized recommendations for treatment or amplification solutions.
Hearing Aid Consultation
We guide patients through hearing aid technology options from leading brands like ReSound and Siemens. Our consultations include live demonstrations of programmed devices and adjustments to existing instruments. Services include style recommendations based on hearing test results and lifestyle requirements, with ongoing support for device optimization.
Custom Earmolds
We create personalized earmolds for various needs including swim plugs, musician earpieces, and noise protection. Our custom solutions ensure proper fit and functionality for water activities, occupational noise exposure, and musical performance environments. All molds are created using advanced impression techniques for maximum comfort and effectiveness.
Diagnostic Testing
Our diagnostic services address tinnitus, dizziness, and balance disorders through specialized vestibular testing. We evaluate inner ear function and provide referrals for medical treatment when necessary. The TMJ NextGeneration Device offers non-invasive relief for temporomandibular joint disorder through custom ear canal inserts.
Hearing Aid Accessories
We offer complete hearing aid care solutions including cleaning kits, dehumidifiers, and battery storage systems. Our accessories enhance device longevity and user experience with products like Clean Aid for daily maintenance and Mini Dri-Aid for moisture removal. We also provide specialized telephone comfort ear pads and battery caddies for convenient storage.
People
Heather Nordby-Williams
President/Audiologist
Clinical audiologist with 19+ years of experience, certified by the American Academy of Audiology. Specializes in non-medical hearing management and balance disorders. Holds MS in Audiology from Southern Connecticut State University. Serves central Ohio communities since 2007.
Bonnie Saville
Office Manager
Customer service professional with 8+ years at Nordstar Audiology. Manages daily operations and patient coordination. Brings extensive experience in client relations and office administration to support hearing healthcare delivery.
Questions
What hearing aid brands do you offer?
We provide 100% digital hearing instruments from leading brands including GN ReSound and Siemens.
Do you accept insurance?
We accept most major insurance plans including United Healthcare, Aetna, Anthem, and TruHearing.
What financing options are available?
We offer 12 months same-as-cash financing and special promotions on select hearing aid models.
Do you provide hearing tests?
Yes, we conduct comprehensive hearing evaluations for patients aged three and older.
What follow-up care is included?
All purchases include lifetime in-house service warranties and quarterly maintenance check-ups.
Do you offer custom ear protection?
We create custom earmolds for swimming, music, and occupational noise protection.
Reviews (5)
Sierra Vista
Jun 08, 2021
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Bonnie and Heather makes the experience great and are very accomodating!!! I been going to them for many years for hearing test and hearing aids. I would suggest, u do your own research if u may want or need a specific kind or brand of hearing aid( s). Knowing if u need more volume, sound, less interference can help versus what u have. The technology is advancing to help us adapt.
Jeff Finfrock
Nov 10, 2016
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Dr. Nordby is an excellent audiologist who genuinely cares about the hearing quality of her patients. While I have moved out of state, I'll miss her and her staff.
J. H.
Apr 20, 2016
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I am sorry to report that my service from Nordstar bore no resemblance to David B.'s. It took over 3 months to get my hearing aids. During this wait, I checked to discover how long it should take or what is typical and reasonable. The consensus is 10 days, most things considered. One month is a very generous lead time, allowing for possible delays with insurance and approvals. A one month wait would have delighted me, and I would be posting more a positive rating -- over three months is simply too long!
Also, after getting my initial test at Nordstar, I found a Consumer Reports article
Also, after getting my initial test at Nordstar, I found a Consumer Reports article
David B.
Dec 11, 2015
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Just as a follow up, I've been with Nordstar Audiology for 2 years and am still delighted with the services they provide. Friendly, attentive and some really good deals - batteries for life - who else provides that.
Bobbie Morton
Jun 05, 2015
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If you can go to another Audiologist.. do so because this is the worst of them all.. Nothing but screw ups and delays.. I tried for 5 months to get two hearing aids and I still do not have them. Missed emails and miscommunication and that's just the beginning..
