Business Details
27 Years
experience
Cloud-Based Operations Management for Municipal Departments
Since 1999, Novo Solutions has been dedicated to delivering robust, user-friendly web-based operations management software tailored for municipal and county departments. Our ShareNet platform, launched in 2013, offers cloud-based solutions for asset management, work order tracking, citizen requests, and fleet operations, serving both small and large organizations. With scalable technology and pricing, we empower public works departments to streamline processes, reduce costs, and improve transparency.Our client-centric approach ensures systems are customized to specific operational needs, as evidenced by testimonials highlighting improved efficiency in asset documentation, real-time data access, and enhanced communication. Backed by decades of industry experience, we prioritize innovation and exceptional customer support to drive data-driven decision-making and operational excellence.
Services
Asset Management
Work Order Management
Citizen Request Management
Community Development
Fleet Management
Preventative Maintenance
Inventory Management
Vendor Management
Project Management
Knowledge Management
Details
- Year established: 1999
Highlights and features
- We offer over 25 years of experience in government software solutions.
- Our platform is tailored to your department's specific workflows.
- We provide real-time data access via mobile and web applications.
- Our system reduces fuel costs and improves field efficiency.
- We guarantee exceptional customer support during implementation.
What people say
Easy to use
Reduced fuel costs
Real-time documentation
Exceptional customer service
Streamlined processes
Services
Asset Management
Our Asset Management system enables geo-tagged tracking of infrastructure like fire hydrants and water valves. Users access maintenance histories, schedule preventative care, and visualize assets on interactive maps. This reduces return trips to offices and improves maintenance accuracy for public works departments.
Work Order Management
Mobile-enabled work order management allows field crews to capture labor costs, document progress via photos, and update statuses in real time. Departments eliminate paper trails while improving accountability through centralized digital records accessible to all authorized staff.
Citizen Request Management
Citizens submit service requests through web portals or mobile apps, receiving automated notifications about resolution timelines. Staff efficiently prioritize and document responses while maintaining transparent communication channels between municipalities and residents for improved satisfaction.
Fleet Management
Fleet Management tools track equipment maintenance, fuel usage, and operational status across vehicles. Real-time data access reduces downtime through preventative scheduling while optimizing routes for garbage collection, snow removal, and other critical services.
Community Development
Mobile code enforcement tools streamline permit tracking, license management, and compliance inspections. Field officers document violations with photos, generate reports instantly, and maintain centralized records to improve regulatory adherence and public safety.
Questions
What types of municipalities use NovoGov software?
NovoGov serves towns, cities, and counties of all sizes, from small communities like Dover, MA (population 6,000) to larger regions like Keith County, NE.
Can the software integrate with existing systems?
Yes, our platform seamlessly incorporates historical data from legacy systems during implementation for uninterrupted operations.
Is training provided for new users?
We offer comprehensive onboarding sessions tailored to each department's workflows, ensuring smooth adoption across technical and non-technical staff.
How does the mobile app improve field operations?
Field crews access work orders, update statuses, and document progress with photos directly from mobile devices, eliminating paper forms and reducing administrative delays.
What support options are available?
Clients receive dedicated support during implementation and ongoing assistance through our helpdesk and knowledge base resources.
Can the system handle multiple departments?
Yes, our scalable platform supports cross-departmental operations including public works, fleet management, and water utilities within a single interface.
Videos
Reviews (3)
Walter Feurer
Dec 03, 2021
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Our experience with Novo Solutions so far has been most satisfying. Our request was for a simple and affordable solution to removing our existing paper, work order process. We continue to see favorable returns as we adapt and grow with the many benefits this program offers. We were only looking for a solution to our work order needs but now realize the vast capabilities this software offers and continue to work with Novo Solution to further tap into how THEY can help US manage data better. One significant benefit we have seen has been the ability to attach so much information to a single work
Gerry Vernon
Aug 18, 2020
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The Public Works Department in the Town of Winter Park, CO needed a way to track calls for service from the public and log maintenance costs for its fleet. After much research, the system by Novo Solutions was selected. I have found the web based interface very user friendly and the customer service provided by Rich Hunter has been exceptional. This solution is perfect to meet the department's need to become more efficient and effective.
Kelsey Spring
Nov 06, 2017
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We are a small business and have been a customer of Novo Solutions Inc. for more than 10 years. We use their Knowledge Base, Help Desk, Asset Management and Workflow products. All work very well and enable us to be lean, organized, responsive and efficient.
Novo support has been extremely helpful in resolving issues and providing assistance when we wanted to leverage use of the products beyond the limit of typical use. We currently have a focus on using software from keystone providers, the list is short and NOVO is in the top tier! Heartily recommended!!
Novo support has been extremely helpful in resolving issues and providing assistance when we wanted to leverage use of the products beyond the limit of typical use. We currently have a focus on using software from keystone providers, the list is short and NOVO is in the top tier! Heartily recommended!!
