Business Details
38 Years
experience
Emergency
services
Trusted Insurance Services in Santa Ana, CA
Peggy Bates State Farm Insurance Agency has served the Orange County community since 1988, combining over 51 years of industry expertise with personalized service. Our team specializes in auto, homeowners, life, business, health, and pet insurance solutions tailored to local needs. With accolades like the Legion of Honor and Golden Triangle Qualifiers, we prioritize comprehensive coverage, transparent communication, and 24/7 client support.As lifelong Orange County residents, we understand regional risks and deliver insurance options designed to protect families, properties, and businesses. Our commitment to excellence is reflected in our 4.9/5 Google rating from 180 reviews, demonstrating our dedication to helping clients manage risk and achieve long-term security.
Services
Auto Insurance
Homeowners Insurance
Life Insurance
Business Insurance
Health Insurance
Pet Insurance
Renters Insurance
Condo Insurance
Boat Insurance
Annuities
Details
- Year established: 1988
Highlights and features
- We offer 51 years of combined insurance expertise and industry accolades.
- Our team provides personalized coverage tailored to Orange County residents.
- 24/7 availability for emergencies and client consultations.
- We specialize in local risk assessment and community-specific insurance solutions.
- 4.9/5 Google rating from 180+ verified customer reviews.
Associations and certifications
- State Farm Mutual Automobile Insurance Company
- CA-0742078 (Agent License)
What people say
Exceptional service
Personalized attention
24/7 availability
Efficient claims processing
Long-term trust
Services
Auto Insurance
Our auto insurance policies protect drivers with customizable coverage options for daily commutes and weekend adventures. We offer liability, collision, and comprehensive plans tailored to individual driving habits and vehicle values. With 24/7 claims support and personalized risk assessment, we ensure policyholders maintain financial security while meeting state legal requirements.
Homeowners Insurance
Homeowners insurance solutions safeguard Orange County residences against common risks like wildfires, earthquakes, and water damage. Policies include dwelling coverage, personal property protection, and liability insurance. Our team specializes in assessing local environmental factors to recommend appropriate coverage limits and deductible options for single-family homes and condominiums.
Life Insurance
We provide term and whole life insurance policies to protect families' financial futures. Our solutions address income replacement, mortgage protection, and estate planning needs. With flexible premium options and policy riders, we help clients create customized plans that ensure loved ones receive financial support during unexpected life events.
Business Insurance
Business insurance packages protect local enterprises with general liability, property, and workers' compensation coverage. We specialize in risk management solutions for small to mid-sized businesses, including professional liability and business interruption insurance. Our policies help companies maintain operational continuity during unexpected disruptions.
Health Insurance
Health insurance plans provide access to medical care for individuals and families. We offer ACA-compliant policies and supplemental coverage options that address routine care, emergencies, and prescription medications. Our advisors help clients navigate plan networks, deductibles, and out-of-pocket maximums to find affordable solutions matching their healthcare needs.
People
Peggy Bates
Insurance Agent
With 51 years in the insurance industry, Peggy Bates has served Orange County since 1988. A recipient of State Farm's Legion of Honor award, she specializes in personalized risk management solutions for local families and businesses.
Angie Gonzalez
Office Representative
Angie Gonzalez brings extensive insurance expertise to our team, specializing in policy customization for auto, home, and life insurance. Fluent in Spanish, she ensures clear communication for our bilingual clients while maintaining a 4.9/5 customer satisfaction rating.
Andy Serrato-Mandujano
Customer Service Specialist
Andy Serrato-Mandujano focuses on delivering exceptional client support through detailed policy explanations and claims assistance. With a background in financial services, he helps clients understand coverage options while maintaining a commitment to prompt service.
Gina Madas
Licensed Representative
Licensed agent Gina Madas provides expert insurance guidance to new and existing clients. With License #0F60253, she specializes in policy analysis and risk assessment while maintaining State Farm's commitment to community-focused service.
Angie Aguirre
Office Manager
As office manager, Angie Aguirre oversees daily operations while providing notary services to clients. Holding License #0B80560, she ensures efficient policy processing and maintains compliance with state insurance regulations.
Questions
What insurance products do you offer?
We provide auto, homeowners, life, business, health, pet, condo, renters, boat, and recreational vehicle insurance, along with annuities and banking products through State Farm.
How can I file an insurance claim?
File claims 24/7 through our website, mobile app, or by calling (714) 543-0422. Our team provides immediate assistance and guides you through the entire claims process.
Do you offer discounts for bundling policies?
Yes, we offer multi-policy discounts for bundling auto, home, and life insurance. Contact us to create a personalized price plan that maximizes your savings.
Are you available for emergencies?
Our team provides 24/7 emergency support. Call or text (714) 543-0422 for immediate assistance with claims or urgent insurance needs.
Reviews (1)
Vincent
May 13, 2019
Report
Great help here! My great grandfather's death came sudden with the decapitation from the car accident. Peggy paid out quick. We were able to bury him. Thank you.
